Hôtel Manoir de l’Esplanade

Wonderful experience . It’s a quaint, European style hotel with modern facilities. The location is perfect. It’s away from the hustle bustle but within walking distance of it all. The hotel staff is friendly and aims to please. The continental breakfast ( included) is good. The cappuccino, delicious. |My friend and I loved our room ( 30) because it has two separate sections for each queen bed which makes it seem like two rooms in one, There is a shower stall, no tub. The room was clean and beautifully decorated. Our other friends had a room with a bathtub. I hear no two rooms are alike. This hotel is so unique. We loved our stay and recommend it highly.

Room was comfortable. Does have central A/C but can't control temp so slightly too warm for us as we like cold room. If want to control ask for room in new wing. Breakfast mix of self serve and attendants as managing hygiene which is very good. Tables are somewhat tightly packed. Reception chfeckin was good. If arriving by car you can pack outside for 10 mins (just before lights). Then move car to underground public car park 5 mins walk. Hotel will give you pass to come and go with car for fixed price. Coffee weak and watery. continental selection.

Stayed three days two nights here in the old Quebec city. It was exactly as described and not oversold when we were looking for a place to stay. We loved the ambiance and the local area it is in. The young men at the front desk were very helpful and assisted us with all our questions. Yes, we will be considering staying here again.

My July 2025 experience at Hôtel Manoir de L'Esplanade was overwhelmingly negative due to misleading communication, rigid policy enforcement, and unfair charges. I was ultimately charged $355.81 CAD for a cancelled reservation, despite written confirmation of a "FREE OF CHARGE" cancellation. The hotel showed clear disinterest in my future business, only eagerness to take my money.||I booked a three-night stay (July 6-8) in June 2025 for a special occasion. Three days before arrival (July 3), the hotel emailed about the massive Festival d'été de Québec and major road closures, recommending an arrival time before 3 PM which was impossible for me. This crucial festival information was NEVER disclosed when I booked. Had I known, I would have planned differently; this atmosphere, and that arrival time, was not what I desired.||That morning (July 3), I emailed the hotel (in French) requesting a penalty-free cancellation and noting my willingness to consider a future stay, expecting grace. I was wrong. A staff member replied and stated: "In the event of cancellation, you will have to pay the charges for one night," amounting to $355 CAD.||Reluctant to lose that money, I hesitated. However, research revealed the festival drew an estimated million visitors, confirming it would not be quiet and would significantly impact the hotel's vicinity. I emailed again that same day to cancel. Receiving no response, I sent a follow-up email the next morning.||On July 4, 2025, at 8:03 a.m., I received an email confirming cancellation with fees ($355.81 CAD). Remarkably, a minute later, at 8:04 a.m., I received a contradictory second email saying it would be "FREE OF CHARGE." The message, addressed to me, explicitly stated: "We confirm the cancellation of your booking [number redacted] free of charge, from 06/07/2025 to 09/07/2025."||Relieved, I immediately replied, expressing gratitude for their understanding and the waived fee, reaffirming my intention to book in the future. I received no further reply, dispute, or refutation; I genuinely felt the matter was resolved. Instead of Quebec City, we went to Montreal, planning to visit Quebec later.||THE $HOCKING DICOVERY||On July 14, I was dismayed to see Hôtel Manoir de L'Esplanade had, in fact, charged my credit card $355.81 on July 4, 2025. I immediately wrote them, referencing their "FREE OF CHARGE" " email. A staff member curtly replied, quoting their cancellation policy and ignoring my reference to the last email I received from the hotel, which clearly said, "We confirm the cancellation of your booking... free of charge."||UNFAIR & OBJECTIONABLE ACTION/INACTION||I've tried communicating with the hotel, in French and English, even sending a letter to management. As of July 23, 2025, they have not returned my money nor communicated with me. They took my money and went silent. Zero effort and no apparent interest in my future business.||I feel I was treated poorly and unfairly, with the hotel taking $355.81 without providing any service, rigidly enforcing a cancellation fee under objectionable circumstances and despite written notice that it would be free.||I reached out proactively, well in advance (three days), in reaction to their three-day notice about the festival and it's impact on check-in and traffic. I maintained a polite, reasonable, cooperative tone, explicitly stating my interest in a future stay. Had I cancelled last minute, I might uunderstand. But I provided ample notice (as much as they gave me). Plus, the reservation dates coincided with a massive music festival, meaning they likely re-rented the room easily, probably at a premium.||Was it necessary for Hôtel Manoir de L'Esplanade to rigidly enforce their 5-day cancellation policy (arguably unreasonable), especially given these circumstances? Do they feel justified charging money for nothing, even after providing written notice that explicitly stated the cancellation would be free of charge?||As someone who rarely posts negative reviews, I am doing so now because I believe I have been wronged, that this issue remains unresolved, and that it stems from inflexible adherence to policy, misleading communication, and unfair/objectionable action/inaction.||Travelers should be aware.||As for me, someone who visits Quebec and stays at nice hotels, it is as the license plate says: Je me souviens.

We just returned home from our first (but not our last) visit to Quebec City. This hotel offered a fantastic location for the Winter Carnival as well as other sites. The beds were extremely comfortable and the breakfast every morning was a pleasant touch. All the staff was helpful and upgraded our room without hesitation as soon as a larger room became available. We would definitely recommend this hotel.

Wonderful hotel! Close to Carnival activities and more. Team is very friendly, professional and courteous. Room was very clean, bed was comfortable, stone accent walls are gorgeous. Great breakfast, lots of choices and wonderful service. I would stay again in a heartbeat!

The king room was small but very clean and comfortable. The building is old, which contributes heavily to its charm, but bathrooms, etc. have been updated - new fixtures, good lighting, exhaust fans, etc. The air-conditioning worked well. Our room overlooked the city walls - lovely view. Breakfast was very good, and the staff was helpful. It reminded me of hotel rooms in Europe. One caution I would give other travelers is that if you are shorter than about 5'1", the bathroom sink might be too high for easy use.

Brilliant Hotel. Stayed for three nights. The staff were very friendly and welcoming. Great rooms in a lovely location. Would definitely recommend

Very happy with the accommodations and service while staying here. Very clean, good location, continental breakfast, money exchange, and very quiet. Would definitely recommend!

So at first I was dubious, there are some tacky knickknacks around the lobby (the cat) and in the room ( the metal fish and bugs. No.) I have become accustomed to some weird decor decisions in Quebec but I was worried these mis-steps would translate into other slippages. So far, not at all the case. This is not a 4 star hotel on some technicalities probably, the elevator is rickety, the lobby is casual livingroomy with a touch of hostel, but honestly, the bedroom is totally lovely. 4 stars for sure. Old stone, raked attic roof, big clean comfy bed, beautifully renovated bathroom. And given the price during super touristy summer season, and the utterly lovely location on the park, and the friendly helpful smiling chill service, excellent free wifi, I'm totally happy to give 4 stars.

This hotel provided very poor service to my booking request.. They use a booking service that (booking.com) that is impossible to work with if you need to make changes or adjustments to your reservation... They do not honor change date requests... The gentleman at the desk was actually rude and abrupt... Stay away!!

My husband and I stayed at the hotel for 6 nights, and when we return to Quebec we will stay there. The location is perfect. A 6 minute walk up St. Louis, the street that runs beside the hotel, takes you to Place d'Armes where all the tour buses wait, Hotel Frontenac, the funiculaire to the lower city, and the tourist Information center. There are many good restaurants along the way. It is convenient to everything. There is free wifi, the rooms are cozy, clean and comfortable, and there is a free continental breakfast that provides many choices including some very nice pastries. What I loved best was the setting which is across from a park and very near the Plains of Abraham. Looking out the window of our 3rd floor room was delightful. The staff is friendly, welcoming and helpful.

We stayed here for about 5 days in early October 2010. Our room was on the 4th floor underneath the roof which gave us a wonderful view of Quebec City and the Chateau Frontenac Hotel. The room was spacious, clean and very quiet and comfortable - the only thing we missed was perhaps a small fridge. There is an elevator and getting up to the 4th floor is no problem at all. The hotel has a free and very satisfactory continental breakfast in their dining room every morning. Free WiFi is also available and for those who require it, a computer is available in a small office next to the reception area.The hotel is located within the Old Town and in walking distance to all sights such as Chateau Frontenac, the center of town and surrounded by very many restaurants. Parking, at a cost, can be arranged by the hotel - we kept our car in their own secured parking area. The management goes out of their way to help travelers and can only be recommended for their service and attitude offered. Overall, my wife and I found this to be a very good value and could not come up with anything negative and highly recommend this hotel.