Mariya B.
Yelp
I stayed at this hotel for 9 nights. While most of my stay was adequate, I have significant concerns regarding cleanliness and safety.
On my fourth night, I found a large ant in my bed late at night. I was staying on one of the top floors, so this seemed unusual. I contacted the front desk, and they sent housekeeping to change the sheets and clean the room. Despite their efforts, I also did my own cleaning afterward, assuming this was just an isolated incident.
However, on the last day of my stay, I noticed some itching on my ankles but didn't think much of it at the time. Later that evening, as I was getting ready for bed, I found a flea in my bed. It was actively jumping around, which was both disturbing and disgusting. I called the front desk again, extremely frustrated by now after experiencing two separate bug-related incidents. They offered to move me to a room next to mine, but I declined because I no longer trusted their cleaning protocols and especially didn't feel safe staying on that floor. I ended up staying with family members who were on a different floor and had not encountered any bug issues. Despite the multiple concerns, the front desk staff refused to offer any discount for my stay, even though I now have to take precautions to protect my belongings and home from a potential flea infestation.
Additionally, there were several events at the hotel during my stay that impacted parking and brought in a lot of random guests. One incident that particularly raised safety concerns happened when a member of my party was heading to my room, a few floors above hers. She entered an elevator with a man who was already inside, but no floor button was pressed. She pressed my floor, but when the elevator reached her floor, the man didn't get out. Feeling uncomfortable, she decided not to get off at my floor and instead pressed the button to return to the lobby. The man then asked her why she wasn't getting off, which was a very unsettling question. Although it might have been harmless, the entire situation felt off, especially with so many unfamiliar people moving through the hotel due to the ongoing events.
Overall, I will never stay here again and highly recommend that others avoid this hotel as well.