Hôtel Marielle

We stayed over the New Year's week as a family of four. Our room had a beautiful view and was very cosy, but it was a bit too small. Especially storing all the baggages was a challenge. The staff was super friendly and professiona despite the stress of the busy New Year's Eve week. The location is unmatched. Not only ski-in / ski out, but directly in front of ESF ski school meeting point. Very nice bar with a kids playroom next to it.

I just arrived at Hotel Marielle Valtorens and was placed in a disabled-style room even though I am not disabled. The room and bathroom have no doors at all. It is one open space, including the shower and toilet. Zero privacy. I booked this hotel 6–7 months ago and paid in full. When I complained, the manager said my only options were: • This disabled room • Or another room so small you must jump straight onto the bed and cannot open luggage I asked for a refund so I could leave. They refused. The manager and staff were rude and completely unhelpful. They even told me I was “lucky” to get this room. I am forced to stay here a week and already suffering from day one. Terrible service, terrible attitude, and unacceptable room conditions. Avoid this hotel.

The rooms had a great view and were very cozy though they were a bit too small, it was also especially hard to find space to keep your luggage. The staff were very nice. There was also a bar that had all kinds of drinks: alcoholic beverages nonalcoholic drinks and much more. There is also a kids room right next to the bar that has a pool table, two arcade machines and a ping pong table.

Amazing room and fantastic restaurant. However the highlight was definitely the service. Luca and Anna at reception were simply wonderful and went above and beyond to help us. Will 100% return in the future.

We made a reservation for a large group — around 20 people — expecting a pleasant dining experience for both adults and children. Unfortunately, our evening at Restaurant Le M turned out to be highly disappointing. Service was extremely disorganized: the main courses arrived before the starters, salads were served at the end, and sauces were brought only after we had already finished eating. The cooked dishes were far below expectations, especially considering the premium location and pricing in Val Thorens. What shocked us the most was the reaction of the floor manager. Instead of addressing our concerns professionally about the poor service, she interpreted a supposed “body language issue” from someone in our group and decided to stop serving our table entirely. Because of this, several children were left without food — something absolutely unacceptable in any restaurant, let alone one connected to a four-star hotel. We left extremely disappointed and would not recommend this place. We sincerely hope that the management takes urgent action to improve staff attitude and service standards.

I love the hotel and everything was perfect except they closing the kids play area for 3 days for a corporate event. The ski slopes close at 4:30 PM and there is nothing in the hotel to do for the kids.

The concierge is very helpful, location is good. The sauna closes at 8pm which is bit early, the locker room smells really bad, and two nights out of three we stayed here our room wasn’t cleaned till 4pm!!

Amazing location, small but very expensive rooms, but good quality. bar staff - some were excellent, some were not. Very surprised that the entrance by the reception was never cleared of snow and ice and very dangerous. Good ski/boot room and cupboards and access to the slopes.