Hotel Marítim

AVOID. We have only been here one day and have three days left. We booked this hotel through booking.com for my friends birthday celebrations and booked two rooms. Online the hotel is advertised as ‘beach front’. It is also advertised as having a spa/lounge relaxation area, spa facilities and an open air bath. There is also a claim for a concierge service. Our customer experience from when we arrived has been really bad. We were asking for two rooms next to each other. The manager was sitting at the front desk and we were trying to explain that we messaged via various methods. We were ignored on WhatsApp and on booking.com message service just told ‘nothing can be guaranteed’. The manager did not want to address us directly and instead (even though she was sitting right there) continued to whisper to her employee to come back and relay messages to us whilst not even making eye contact. I find this really poor customer service irrespective and honestly quite rude. We sorted it out in the end by paying to upgrade to rooms that were near each other. We were not explained to any facilities of the building or the area or how to do anything other than being told ‘what slot would you like for breakfast’. So if the facilities I mentioned at the start exist we do not know about these - only about the ‘paid spa facilities’. The pool area is very small given the number of rooms in the hotel (over four floors of hotel rooms and at least 20 rooms on each floor - but a pool that can comfortably fit about 8 people before it starts to get crowded enough that you bump into each other). I understand we booked rooms (through a very confusing booking system) of different levels BUT at the end of the day, the hotel fell short on: Communication - rude manager who ignored us and did not want to communicate and was generally not polite. She did not say hello, did not introduce herself by name, did not apologise for us being ignored via the messages we sent on WhatsApp, did not offer any kind of customer service Customer service - as mentioned above and also none of the staff say good morning, are friendly or offer any help. Even for beach towels it was just a blanket ‘we don’t do those’ even though you can see other guests taking the towels on the beach and then leaving them outside their room. Explaining amenities and the area - a fundamental part of the hotel experience If you have any needs or requests I honestly do not recommend this hotel. Having said all this the young lady with curly hair and glasses that actually checked us in was the only friendly and nice person in the hotel. Edit: the hotel management continues to ignore the biggest part of this review which is the customer experience. The rooms in themselves were not the issue, it was the attitudes, behaviours and general communication of the staff and management - including basics such as polite communication, acknowledging your customers directly and saying good morning when working on a front desk

Nice hotel. Very clean. Parking next door. But doors do not easily close causing you to bang the door which is not good for other guests. And the music played at the bar/pool is utterly DREADFUL. It would put me off coming back. With an older demographic it's surprising the hotel have not worked out that people don't like the repetitive muzak!

DONT GO HERE! Very unpolite service from all staff members. They dont like tourists. They dont say hello and dont make you feel at home in any way. Breakfast Manager is very unpolite! Don’t park at the Hotel Eletric Charge point! It will cost you around 100 euros if you keep the space occupied more than 2 hours and they dont inform you about it upfront! Director (Josep Empasa) does not want to help and calls me Anti-Social for no reason! What is this for kind of director?!

Wonderful hotel directly by the beach & promenade. Great evening and breakfast buffet, extraordinary friendly staff. All new and shiny, very pleasant stay!

Renovated rooms are quiet and with nice side sea view, a bit small and furnished with the minimum needed. Shower and Toilette appropriate. Night Portier, very nice speaks only spanish. Breakfast medium Level. Reception staff during day not always very nice. I called before I booked the Hotel and ask if I need to reserve parking, they said no. During arrival no parking available…..After reasking and explaining the situation I received a not very friendly answer, to park on public parking behind the Hotel. Which is no issue at 0600 am in the morning and 23:00 in the night, but daytime the parking is busy with guest from the Beach and Restaurants. Keep that in mind. Public parking around the hotel very very busy.

Oh this hotel and the staff are absolutely wonderful! Nothing is too much trouble! Really comfy bed, great ambience and a lovely choice of food and drink! In a nutshell....superb!

I wanted to share my recent experience at a hotel I booked for a last-minute getaway from busy Barcelona, and unfortunately, it turned out to be quite a disappointment. I had high expectations for this place, but what I received was far from what I had hoped for.||The location of the hotel is undeniably nice, being close to the beach, but the check-in process was a letdown. I would rate it a mere 3 out of 10. The staff seemed more interested in dealing with customers as quickly as possible, without even a smile or a friendly greeting.||When we got to our room, it was evident that cleanliness was not a priority. The floors were dirty, and as soon as we took our shoes off, our feet turned black from the dirt. We made a simple request to have the room cleaned, but the response was far from satisfactory. A woman came, claiming it wasn't her fault, and then used a broom for about 30 seconds before walking off. To make matters worse, we discovered there was no toilet paper and exposed wires in the bathroom.||When we complained, we were met with indifference. No one offered to change our room or apologise for the inconvenience. The lack of customer service was quite shocking. We eventually decided to get a refund and leave the hotel.||The pictures online are deceiving, as the rooms are much smaller than they appear. It seems that the hotel relies on its location and view to attract guests, without caring about the quality of service they provide. I would advise anyone considering this hotel to avoid it if they have other options.||Thank you for taking the time to read about my experience. I hope this feedback will help improve the service for future guests.|I wanted to share my recent experience at a hotel I booked for a last-minute getaway from busy Barcelona, and unfortunately, it turned out to be quite a disappointment. I had high expectations for this place, but what I received was far from what I had hoped for. The location of the hotel is undeniably nice, being close to the beach, but the check-in process was a letdown. I would rate it a mere 3 out of 10. The staff seemed more interested in dealing with customers as quickly as possible, without even a smile or a friendly greeting. When we got to our room, it was evident that cleanliness was not a priority. The floors were dirty, and as soon as we took our shoes off, our feet turned black from the dirt. We made a simple request to have the room cleaned, but the response was far from satisfactory. A woman came, claiming it wasn't her fault, and then used a broom for about 30 seconds before walking off. To make matters worse, we discovered there was no toilet paper and exposed wires in the bathroom. When we complained, we were met with indifference. No one offered to change our room or apologise for the inconvenience. The lack of customer service was quite shocking. We eventually decided to get a refund and leave the hotel. The pictures online are deceiving, as the rooms are much smaller than they appear. It seems that the hotel relies on its location and view to attract guests, without caring about the quality of service they provide. I would advise anyone considering this hotel to avoid it if they have other options.

A barking dog as neighbour and a cold pool did not make it worth the amount of money to stay. It's not better than any other cheaper hotel. Mostly because of barking dogs as neighbours