Hotel Matan Ka´an by GuruHotel

First off, we do like to take vacations that are|"luxurious" but we also take a lot of low budget trips to go away more often and see new places.|This review is a budget review|2 things matter most to us|1 cleanliness and 2 a pool|We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on)|Cleanliness rating 10|Room rating 8 shower ran a little cold|Room amenities basic, beds, AC (there is a ceiling fan, but it doesn't work however it is not needed), TV and ample furniture for two people and 2 end tables by the beds Hotel/condo/VRBO rating 8 simply because there's no elevator|Amenities, free WiFi, pool and a restaurant for breakfast only|Pool rating 6 unfortunately it doesn't get enough sun, and the water is kind of cold (if you're a beach person, this wouldn't apply as much, and the beautiful beaches are on the 90 seconds away)|Staff rating 10|Restaurant rating/options breakfast only, not the best but many options within walking distance|Location to things, for the most part all shopping, many restaurants are within a few minutes walk and the beach is one block away There are many excursions nearby and basically every hotel that is beachfront offers, lounges, tables, food, and drink|If you're looking for budget stay, I would recommend if basic and budget friendly is what you're looking for|This review does not take restaurant food in the consideration|There are plenty of options nearby in driving walking distance|We drove to the hotel and never once took the car anywhere

Unfortunately, there was no hot water for the two nights we were there. We asked for two double beds and got 1 double and 2 single. The pool was out of service until the day we had to leave. Unfortunately, it is rundown. It looks like it was amazing at some point in time. The staff were friendly, AMAZING. I do think they are struggling 😓

My friends’ room was not ready by 12 as promised. When they finally received the key, the room was dusty, dirty, and even had a cardboard box on the floor. After notifying the staff, they had to wait another 30 minutes, only to later discover a used bar of soap covered in pubes by the already filthy and hideous showers, when we told them about this other issue I even heard one of the staff members called Georgina whispering as she called me the N WORD. Please, do NOT stay in here for your own sake.

The rooms are ugly as fruck, the service is awful, my room literally had no exterior windows since their architect decided it would be a good idea to add a window directing towards the wall

I loved the property, it has a creative, colorful, fun ambience. The staff was great, the location was even better. One block off the beach a little south in the town. It was perfect for being close to everything, but not right in the really busy part. The rooms are simple and clean with everything you need for a comfortable stay. A breakfast restaurant is onsite which was convenient. Many other restaurants, stores and other shops are a few steps away. I'll be back for sure.

A bit neglected but not bad if you’re bringing a furry friend. Please don’t get me wrong, the neglect is everywhere we traveled through from Yucatán to Quintana Roo. We were out alittle over a year and a half ago. Everything was clean and fresh everywhere. Maybe slow season or something.

I'll start off with the positive. This is such a cute hotel modeled kind of like an Italian Villa. The design and architecture departs from the traditional square or rectangle style rooms, hallways ect. I feel this hotel has such enormous potential to be a four star hotel but alas, it is what it is. The rooms are much larger than normal. I'm guessing maybe 700 square feet? Beds are firm which I prefer. The locally made honey shampoo and soaps are a nice touch. It's not super luxurious (ie fixtures and what not) but it's adequate for the price. I can't say many positive things about the staff. They're not rude per-se, they just don't seem to care a whole lot about doing their jobs so don't expect smiling, happy staff to greet incoming guests and to welcome you to breakfast. They advertise "free parking" but they don't even have a parking lot, only street parking. That's a little disingenuous. It's like saying "free refreshments" and offering water. For people like me riding motorcycles, knowing our bikes are secure is a very big requirement and parking on the street is the last place we want to leave our bikes. Thankfully the manager let me park my bike right near the front door off the street. I would stay here again because I didn't have a bad experience really, I just think they could do a whole lot better with a little bit of management restructuring, staff incentives and maybe some upgrades here and there.

Overall, the place was good! Staff was friendly. The room was very lovely and spacious (though it did have a bit of a musty smell). The shower was fantastic: great water pressure and hot water. The location was nice and quiet. The hotel was cute in decorations and had a fun & funky feel... it was a great place to stay.||We weren't overly excited about the breakfast restaurant, it was ok. Lots of other food options really close though, so it wasn't a problem. The pools were - quite honestly - horrifyingly dirty. The main pool's water was so cloudy and brown(!) you couldn't see the bottom of the pool on the shallow side. The upstairs pool (as an aside, there's a great roof top patio - really nice vistas, and great place to relax) but the little pool up there was also quite cloudy (though not nearly as dirty). The pools weren't deal breakers for us because the beach is so close.||Overall, for what we were looking for (a pretty, relaxing quiet place to stay) we really liked the place.

Vacation Review First off, we do like to take vacations that are "luxurious" but we also take a lot of low budget trips to go away more often and see new places. This review is a budget review 2 things matter most to us 1 cleanliness and 2 a pool We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on) Cleanliness rating 10 Room rating 8 shower ran a little cold Room amenities basic, beds, AC (there is a ceiling fan, but it doesn't work however it is not needed), TV and ample furniture for two people and 2 end tables by the beds Hotel/condo/VRBO rating 8 simply because there's no elevator Amenities, free WiFi, pool and a restaurant for breakfast only Pool rating 6 unfortunately it doesn't get enough sun, and the water is kind of cold (if you're a beach person, this wouldn't apply as much, and the beautiful beaches are on the 90 seconds away) Staff rating 10 Restaurant rating/options breakfast only, not the best but many options within walking distance Location to things, for the most part all shopping, many restaurants are within a few minutes walk and the beach is one block away There are many excursions nearby and basically every hotel that is beachfront offers, lounges, tables, food, and drink If you're looking for budget stay, I would recommend if basic and budget friendly is what you're looking for This review does not take restaurant food in the consideration There are plenty of options nearby in driving walking distance We drove to the hotel and never once took the car anywhere

We stayed here for 2 nights - reserving a standard queen sized room. Our room was high up on the 3rd floor with a balcony that offered a view of the water. The balcony had one extremely weathered stool that looked like you would get splinters if you to used it to sit on. The room itself was pretty basic with a very firm bed and pillows, a small flat screen TV that showed mostly programming in Spanish but did have CNN in English. The shower head was clogged with sarro (mineral deposits) and the water was tepid at best. There were nice containers of a locally made honey shampoo and nice soaps. The hotel does have a nice and large tiled pool but we didn't use it and a restuarant that is open for breakfast but we ate elsewhere.