Hotel Matilda

This was one of the best hotels worldwide where I have stayed. The artistic design was interesting, exciting and pleasing, no matter where the eye looked. The staff was super warm and helpful, always at your service. The rooms were very comfortable and beds were very yummy and inviting. The food was delicious. I just loved being their space as much as I could. It was totally lovely.

We had a wonderful experience at Hotel Matilda! The service was beyond incredible — the best we’ve ever experienced, and we travel often! Gustavo, Carlos and the entire concierge staff were attentive, friendly and helpful. They genuinely cared about enhancing our experience in San Miguel. Our room was spacious, clean and beautifully decorated. The location was perfect — on a quiet, lovely street with quick proximity to the square, park and restaurants. We’d return to Hotel Matilda in a heartbeat! Highly, highly recommend!

Perfect location to explore SMA. Gustavo, at reception, went out of his way to provide us with information on places to eat and to visit. His demeanour was friendly and professional. Loved the fact that his tone of voice was kept very even at all times, something difficult to find nowadays.|In the restaurant we were served at breakfast by Fernando and he was excellent. We helped him practise his English by making him translate from Spanish to us (we speak Spanish). Very pleasant young man.|Everyone in the hotel made us feel welcome

Hotel Matilda is everything you would expect from a Design Collection property - interesting architecture, quaint spaces, open concept boutique feel, and luxurious villas. Our Villa provided ample space and a large bath along with a scenic view balcony. The bed was inviting, comfortable and provided great rest. The bath, the linens and extra large rain shower area provided a true feel of luxury. While the Villa was great, it is Hotel Matilda's staff that truly stand out. From the front desk and front of house staff to the bartenders and housekeeping, all exceptional. Also, the venue holds an Michelin recommended restaurant, Moxi. This restaurant venue provides a complimentary continental breakfast to hotel guests. The staff and manager here were exceptional and went out of their way to make guests feel special.|Special thanks go out to Gustavo, Carlos, Allen and Moxi's Anna for their gracious and superior services. You made us feel special and welcomed. We look forward to returning.

Hotel Matilda was a lovely experience from "Bienvenidos!" to "Hasta luego!" The hotel is small yet charming, the staff is friendly, attentive and extremely genuine - Carlos was a stand out! They truly want you to have a wonderful experience and they are eager to be helpful. We stayed in one of their two Luxury Suites and found it to be spacious, well appointed and comfortable. The location was perfect for us tucked away on a quiet street but a short five minute walk to the town square. Overall San Miguel de Allende is a charming place to visit and an extra bonus if you are lucky enough to be there on New Year's Eve! Truly the most spectacular fireworks ever.

Stayed recently for 3 nights and experienced worst service imaginable. We booked a "Junior Suite" for US$880 per night through the Marriott/Bonvoy website. The booking promised a sitting/living area in the suite, lounge access from 7 am to 11 pm, complimentary continental breakfast, afternoon tea, hors d'oeuvres, dessert and non-alcoholic beverages. The hotel did not deliver any of these promises. The room was a standard hotel room with two beds, a desk and a chair in the corner. The continental breakfast was one half-slice of white toast, a small plate of chopped melon (not seeded), a glass of juice and one cup of coffee (with no refill until we chased down the waiter). When we returned from sightseeing at 5:30 pm on our second day and asked for a cup of coffee, we were told that coffee service ended at 5 pm. (We perhaps could have had coffee in our room, but the hotel provided only one regular and one decaff coffee capsule per day.) When I spoke to the Gustavo (the "manager"/"chief concierge") about the hotel's failure to provide the promised services, he agreed that the hotel was not delivering on its promises and claimed that he had never seen his hotel's description on the Marriott website. He told me to take up my complaints with Marriott, not him. Our advice: Stay at the Rosewood just down the street. A beautiful property with excellent service that costs about the same as the overpriced, inhospitable Hotel Matilda.

We loved our 5 night stay in San Miguel at the Hotel Matilda. The service and staff are excellent. Rooms are roomy and comfy. Restaurant chef is excellent. Great For breakfasts and dinners. Very centrally located. Aldama is a beautiful street.

Great location minutes away from city center. The staff, particularly Luis and Talia(?) were so helpful and friendly. The hotel itself was very attractive and clean. Rooms are well equipped and modern. Breakfast is good quality but not varied.

It was our first time visiting SMA and we are so happy we chose Hotel Matilda for our stay. Everything is world class, from the service to the amenities. The room was spotless, decor was classy and the only regret was not staying longer. We booked massages at their spa and it was better than ones we've had in NYC where we are from. Highly recommend and wanted to mention how great our interactions were with Gabriela and Santiago!

The staff was amazing! We dined at Moxi, but got to experience and walk through the hotel. The pool, grounds, art, decor, staff and all things about this property is top notch!!

Gorgeous space and grounds, comfortable and stylish room (love the casement patio doors and windows, that barn door bathroom mirror, the impeccable bedding), great location. Killed by what should be minor annoyances - but so many that when all added up, they really diminish the experience. Bathroom - soon as you get past the non-existent water pressure, you realize that the hand held shower has two speeds: scalding hot or cold AF. To get to the scalding temperature, it takes about 5- 7 min of trickling. Far as the double sink goes, one is also just scalding hot. Room service - you call during Open hours, you get, Sorry, not available due to special event. No advance notice. 10,000 remotes - one for the incredibly noisy a.c., another for the lights, couple more for the t.v. Which, good luck watching if it's stormy outside. Signal lost. Super dark lobby daytime - turn on couple lamps? Draw the skylight shades? Noisy - the inner courtyard and walkway amplify sounds. Doesn't bug me but it might some others. Pool - gorgeous daytime, covered up with a tarp in the evening, why?! Oh and most importantly - can't stand that coffee is available only at their restaurant. Some of us need a coffee IV started the instant we make eyes!

My daughter and I absolutely loved Hotel Matilda, from the first email to our last day. The hotel is gorgeous​ and the rooms are outstandingly beautiful. I am an Interior Designer in Los Angeles and I have seen it all. The decor at this hotel is stunning, tasteful, fashion-forward​ and sleek. As far as the rooms go, I love the bedding, the way they make up the bed, the presentation of our bathroom and the cleanliness overall. Really, we have been here for 6 nights and I would stay here again in a hot minute. Being we had never been to San Miguel Allende before, I was hesitant​ to come here being all we hear about Mexico is the cartel and all of the shootings. Well, toss that to the wind....this is one of the safest places I have ever traveled​ to. To calm my nerves, the hotel concierge​ held my hand via email the entire​ way booking this trip. They emailed me and told me which airports were the easiest to get there, they arranged transportation from pickup to drop off, they recommended restaurants and booked every reservation and best yet, once we got to the hotel, they treated us like family. The hotel is in the best location and walking distance to everything​ you will want to see and explore. We only took a taxi one time on this entire trip because walking is so easy. Just don't bring heels, ​ladies, you will be sorry. Flats, tennis shoes and flip flops are​ the only way to walk around this beautiful city because​ of the cobblestone streets. If heels are a must, just call a taxi. When we come back to San Miguel​ Allende we will stay at this hotel again and again and again.

Centrally located in downtown San Miguel, walking distance to all... hotel staff very pleasant, polite, and strives to make all aspects of your stay unforgettable. The Moxi Restuarant appears to be always booked with reservations, and makes for complications for walk ins. I found that each time we dined the reservations were indeed overstated and not valid.

Getting a room in Hotel Matilda was the worst booking mistakes that I ever made . I travel a lot and I love to stay in boutique hotels; however, I had a very poor experience in this hotel because of their unprofessional staff and getting food poisoning from their restaurant. We went to Mexico for our friend's wedding and we chose this hotel because our photographer spoke highly of their artwork. They gave us a horrible room next to their restaurant and I could easily hear people's conversation over the tables. On top of that, there was an infant crying on the table next to my bed for 3 hours. The noise was so loud that I couldn't rest my eyes for a second. I went to the front desk to request another room and the reception looked into my eyes and told me "this is what you get when you book on Internet." I was shocked first because I believe everyone books their travels online these days, and secondly he didn't even try to address the issue. I thought that was a language barrier and asked for the manger. The manager's name was Juan Pablo Gallegos. He was rude and indifferent as well. By the time he got there I was shaking, and I explained our issues and he looked at me and shrug his shoulder and said, "the hotel is completely booked." He didn't offer any other resolutions and even tried to apologies. I felt devastated and returned back to our room. My husband and I went back to our room and decided to make the best of the situation so we went to their 5 stars restaurant. Few hours later, we got violently sick and couldn't leave our room for the remainder of the trip. Given that we didn't eat anything else that day, I am confident that we got the food poisoning from their restaurant. It is a shame that they call this place a boutique hotels and I will not go back to that hotel under no circumstances.

Exceptional service. The staff was very professional and accommodating. The room was beautiful and felt warm and inviting. The brunch was the only shortcoming. I'm still not sure why we were served crickets on the flatbread ... that seems more of a specialty item by request, not an assumption. We were amused but I could not personally try it due to a sensitive stomach. I did order room service and the food was very good. This is more of a party hotel I would say, with very loud dance music being played as early as 11 am. If you like the W hotel, then this is the place for you. If you are looking for more peaceful accommodations, you may want to look elsewhere. I did enjoy my stay and would recommend.

Artsy and beautiful Decor and art in hotel is an inspiration. At the restaurant the hamburger is great. Chocolate dessert too. Some of the orher dishes are pricy but presented beautifully. Dishes are small so order a few Sraff friendly. Wifi so slow it is unusable Water pressure low Charges for amenities and water which at usd 400 a night should be incl. All in all beautiful hotel small hotel run like a large mid level hotel

Great hotel. 4 stars is for restaurant service, very slow and tend to mix up orders, especially drinks. The pool is too small and water spills over to the spa if you even try to move in the water, let alone when you try to swim

Excellent Hotel... located in the heart of San Miguel de allende, perfect location to walk anywhere.. their welcome drink tastes amazing, and its a beautiful modern boutique hotel. I would even say its prettier than the Rosewood Hotel which is also very nice.

I reserved three nights here using 85,000 miles. I was traveling with my elderly mother, so I also booked travel insurance. Sadly, just a week before we were set to depart, my mother had an accident leaving her with three broken ribs, stitches on her face and a concussion, and obviously strict orders not to travel. For over 6 weeks, I've been trying to get a refund of my miles, even partially if nothing else, from this Hotel. I cancelled 7 days before the trip. I've sent medical records from the hospital and emails myself, my credit card company has made numerous failed attempts and the insurance company is also struggling. I have received one form letter email saying, "sorry, but your reservation was non-refundable". I'm incredulous they refuse to make an exception or even respond or have a further conversation. It is so heartless. I don't think places like this deserve people's business. Spend your money elsewhere. I plan to reschedule my trip and can assure you I'll happily go to a different hotel. I should note that everyone else refunded me...airline and car service, no hassle and no issues. Shame on Hotel Matilda.