Leila A
Google
I stayed at Hotel Max over the Memorial Day weekend. I had been wanting to stay at this hotel for a while specifically I am a fan of the 90's grunge. The hotel is pet friendly with a lower pet fee than most other hotels in Seattle. We mostly had a great experience but there are a few things that could be improved upon. ||First, I booked the Pets Rock Seattle Package. The website mentions that with that package the pet fee will be waived and we would get "comfortable bed for your pet and food and water dishes, we also include a signature welcome kit full of treats, a toy and a full list of local pet resources like vets, groomers, dog walkers and even pet psychics!" That's a direct quote from the Hotel Max webpage. ||We didn't get any of that and when we asked the staff about this, they were confused and ultimately told us they were out of everything and they could find dog treats for our pups. A real disappointment. We plan out trips around our pets and this was something fun and extra that we were looking froward to. Just disappointing for us. ||Second, the cleaning staff needs to clean the room properly rather than a quick tidy. There was dust on the surfaces and trash from other guests on the floor under the desk, on the side of the dresser, and near the underneath of the bed. There was also mildew in the shower which could be taken care of with a quick spray of bleach. |I will say that this is a hotel problem in general and not just for this hotel. A lot of hotels that we have stay in recently, have been lacking in the housekeeping which is sad because other than that, it would have been a much better experience. ||Lastly, the bathroom was SOOOO small. The sink was in our laps when we sat on the toilet... Not really the hotel's fault and I wouldn't expect them to change it or anything but something to think about for sure. Not a huge deal just minor inconvenience. ||Now, there are good things here. The staff was nice and pleasant to deal with. The valet guys went above and beyond and even assisted with bags for our dogs when we ran out. The front desk ladies were nice to talk to . The hotel is beautiful and the music memorabilia is something to see. We stayed in the Sub Pop floor and it was awesome! The door murals, the carpet, the Nirvana records in the room! Chef's kiss! ||I would stay here again and I would urge the hotel to check up on the pets rock and the cleaning of the rooms, aside from those two things, this would have been a top notch stay! The hotel is great and if those things can be corrected, this hotel would be fabulous! S real gem of a hotel in Seattle! Would stay here again for sure. :)