Hotel Maximilian's

I stayed at Maximilians Hotel in Augsburg from 19 July – 05 August 2025 with my two young children. Unfortunately, the experience was far below what I expected from a five-star property. • The curtains were transparent, making it impossible for my kids (who go to bed at 7 pm) and myself to sleep properly. We were waking up every day at 5 am due to light exposure. • Despite repeated requests for blackout curtains or even double layers, nothing was done. • Out of desperation, I had to cover the windows myself, which left us living in a dark room without daylight or view for over two weeks. • After checkout, I was shocked to discover an €850 charge applied to my credit card without advance notice, which I am disputing. • Adding to the disappointment, this stay coincided with my 40th birthday, a milestone I had hoped to celebrate in comfort. Instead, it became a source of stress and frustration. I have stayed at this hotel for three years in a row, but this experience was extremely disappointing and showed no loyalty to returning guests. I sincerely hope management reconsiders how they treat families and loyal customers in the future.

This is an excellent hotel, with welcoming and helpful staff. The rooms are super clean and comfortable. We had a two night stay at this hotel as part of a family of four. Excellent breakfast choices as well.

We chose based on location in Altstadt and close to train station. This is a full service hotel and we would stay there again. For example, extensive breakfast from 6:30 am, fully equipped rooms with coffee maker, fridge, umbrella and wash cloths. Helpful staff. Nonetheless A/C is weak, but they say they are working on it. Room is just a bit snug.

this is a fivestar superior hotel very excited to go there. The receptions were very nice and helpful. Unfortunately, the air conditioning was not working in my room 158. I went downstairs. It was 7 PM at night. She took me around to a few other rooms, which were all very warm and then I saw other fans outside the doors obviously that first floor does not work well after an unpleasant night sleep, I went down and told him I had to be moved to a room that Air conditioning worked. They put me in another room on the third floor 303. It was cooler, but it never went down to 16 Celsius as it says on the thermostat, there’s obviously something wrong with the air conditioning. The breakfast was very good although I did ask the last day for crêpes and he said he didn’t have any that day. thought you’re supposed to make what the client asked for, but I guess I’m wrong !!! it was a good location. Perfect for my needs Restaurents all around even service for buses. If you need them, I would say this is a highly recommended hotel just make sure the air conditioning works as it states that it does

We booked 2 nights (July 4th and July 5th) at Maximilian’s 5-star hotel in Augsburg, Germany through Expedia. When we arrived at the hotel on July 4th at 4PM we were offered the room 404 at the top floor. Upon entering the room, we discovered that AC wasn’t working and the temperature in the room was close to 90F. We immediately notified the front desk and was assured that the issue will be resolved shortly, but when technician looked at AC unit we were told that nothing can be done, and hotel can’t offer room because Maximillian’s was overbooked. I was asking, crying, told them I have heart's conditions. Nobody cares... We immediately notified the front desk that we are cancelling the 2nd night because it was impossible to stay. The "best part" - when we checked out on July 5th, hotel charged us for 2 nights

THEY STEAL BAGS Their staff lost / stole my luggage from the lobby and they refuse to coperate or disclose who took the bag. They also tried to blame me saying a friend took it but they give no name, number or cctv footage which is probably indicative of a staff member stealing it and they are covering for it. Either way, the bag was under their care and their responsibility to ensure the correct person took it. Stay Away.

We had a beautiful room with an adjoining room for our 15 year old son. His first time with his own room which he loved. The adjoining door was too heavy for me to open, however. ||The rooms were both excellently fitted out with modern amenities. Appreciated having a coffee machine that could also do hot water for tea. ||Good location on a main street. ||Bathroom was great, the only thing is I had to rinse the bath before use as there were hairs in it. ||Appreciated the generous check out time of midday, & the macaroons/berries on arrival, & the bottles of water on checkout. ||Wished we had longer.

An excellent choice for a central stay in Augsburg. The room was spacious, clean, and elegantly designed, with a comfortable bed and a modern bathroom. Parking was convenient, with a dedicated entrance from the rear parking garage directly into the hotel.