Hotel Maya Kuala Lumpur City Centre

Terrible experience with the night manager when we complained about the noise. Not professional and very rude individual. He was lucky I was on holiday with my already tired wife otherwise he’d have got a proper earful off me. Prat. Location was good but on the weekend the noise levels were bad due to the boy racers on their bikes - we was up until 5am - it’s a shame as the hotel wasn’t even bad - just didn’t expect the level of service I received from a “5 star” hotel. Shame If you’re looking to book this hotel, avoid weekends due to the boy racers - the other days were fine and can’t fault it. Yes I also understand it’s not the hotels fault that they’re doing this however I did not expect the level of service I got in such a rude manner the way I did. Never in my life have I experienced this at ANY hotel. Let alone one in Malaysia where the people I have met are the nicest in the world. Unfortunately in this instance it wasn’t. Oh and the lifts take forever. No lie I once waited 5/7 minutes for a lift - and once you’re in it you go to click the level the call gets cancelled once somebody else comes in. So sometimes when you’re trying to go up, you go back down then go back up again. What on earth? Pros: good location and the bar/shisha lounge was great at a decent price with a nice view

I had a wonderful stay at this hotel! The staff were friendly and always ready to help. My room was clean, comfortable, and had everything I needed. The breakfast buffet was delicious with a great variety of options. The location was perfect close to restaurants and public transport. I’ll definitely come back again. Highly recommended!

The room was spacious and elegantly designed, featuring a blend of modern aesthetics and comfort. The large windows allowed natural light to fill the space, creating a warm and inviting ambiance. The bed was incredibly comfortable, ensuring a restful night’s sleep. I appreciated the thoughtful amenities and stylish decor that made the room feel like a personal retreat. The hotel's location was perfect for exploring the city, with easy access to major attractions, shopping, and dining options. The staff were welcoming and attentive, providing excellent service throughout my stay. Overall, Hotel Maya offered a luxurious experience that exceeded my expectations.

Great hotel. Rooms are nice, spacious, clean. Staff are super helpful and polite. We also had the breakfast buffet which great and had plenty of options. Location was fantastic. Short walk from the petronus towers. 20 minute walk to Jalan Tar. Convenient locations for grabs and many attractions. Would definitely recommend.

The positives Location Large well laid out rooms Cleaned well while we were there Lots of hot water in the bath (figured out the weird cyclone toilet flush !) the view from the bar on the 13th floor (though bit expensive ) The 24 hour food place opposite EAT there !!! We did all week SO cheap and such lovely food AND drinks And finally Devi’s place downstairs (try his coffee and tea OMG cheap and SO lovely as is he :) Negatives Half the lifts under renovation so took ages to get to and from rooms Food etc there we didn’t try except the truffle fries in the bar (13th floor) yum but seemed pricey for KL NOISE !!! OMG yes the traffic and the motorbikes /cars all night but we could live with that it’s central KL but we were graveyard side and they are building a new hotel next door (just started so will be a long time I guess and there was hammer drilling EVERY day from 8am ALL day ! No ear plugs etc would help you and was SO loud I was actually laughing and recorded it !! I’m not a light sleeper but it was ridiculous and when we asked to be moved the staff on the desk were totally disinterested unapologetic and just said no there were no rooms (even if they were they could of been a bit better about it because god knows they must get EVERYONE that side complaining!?) So if you want sleep check what side the building you are on ! Enjoyed my stay though

My family and I had a truly lovely stay at Hotel Maya. The room was cozy and spacious, making it easy for us to relax after a day out in the city. The staff were kind, welcoming, and always ready to help, which made us feel completely at home. Breakfast was delicious!! with plenty of choices, and the location near KLCC was very convenient. We left with happy hearts and would love to return someday 💕

The sheet set was quite dirty 😭 there was dust and hair under the pillow. However, the location is great and super convenient. The service was good too, but the lift took quite a long time to arrive

Booked in for romantic night. Toilet didn’t flush. Not romantic. Mould in main areas and bathrooms. Worn out furnishings. Sound proofing so poor on windows had to listen to traffic racing past all night . Room was fine otherwise. Bed comfortable. Main areas run down and in need of redecorating. How is this supposed to be 5*????

One of the best hotels in the area. I first stayed at the hotel a few years back because my friends and I were wanting to club at the infamous club opposite the hotel. We checked in at mid day and were promptly escorted to our suite. The check-in was smooth and quick, the staff at the front counter were very courteous and helpful. The room itself had a beautiful view of KLCC. It was clean and spacious, well equipped with a bathtub and extra pillows, always a plus point. The amenities were also not too bad. The swimming pool was big and clean, would not expect any less. The gym was also well-equipped, although some of the equipment were showing abit of wear and tear, nothing too serious. The breakfast was good, they had a huge spread of local and western delights. The hightlight was the omelette station, where the cooked our customised omelette to order. Definitely would visit again soon