Hotel MDM

Our stay at MDM Hotel was very pleasant. The service at the reception was smooth and mostly friendly, and the breakfast was excellent with plenty of quality options.|The rooms were quiet and very spacious, and a big plus goes for the small refrigerator! ||The hotel’s location is central with great transport connections in every direction. Some noise from the street could be heard, but that’s perfectly normal in a big city like Warsaw. Inside the hotel, the corridors and neighboring rooms were silent, making it a peaceful place to stay. The bed was comfortable, though the pillows could have been better, and sharing one large duvet isn’t ideal, separate blankets would be a nicer option. ||Shower had good water pressure, although the first two nights we only got lukewarm or cold water, which turned out to be a citywide issue, not the hotel’s fault. For the rest of the stay, the water was perfectly warm.||The new Citizen Lounge is a great place to spend the evening, and compared to our stay a year ago, the recent renovation has made the hotel even better. Overall, excellent value for money and definitely recommended.

The Hotel MDM is a modern, stylish hotel in a historic building. We were very pleased with both the friendly staff and our clean, beautiful and spacious room. The breakfast was very plentiful and delicious, with something for every taste. The staff were also very friendly. We would be happy to return next time, we are in Warsaw.

The worst hotel experience of my life! I stayed at Hotel MDM from Tuesday to Wednesday, but somehow — even though I gave the correct dates — my reservation ended up being for Friday/Saturday. When I arrived, I was told that yes, they had my booking, but for the wrong day, and that I had to pay again because there was “absolutely no possibility” to change it, not even with an extra fee! I was forced to pay on the spot and then told to contact the reservations department to request a refund or a date change. And what did I find out? No refund, no date change, nothing at all. Just money lost and zero help. This is an outrageous way to treat customers. I travel regularly — in Warsaw and all over the world — and I have never, anywhere, experienced such blatant cheating and dishonesty. In my opinion, this is nothing less than scamming and robbing guests under the cover of “hotel policy.” It felt like a bad joke rather than professional hospitality. I strongly warn everyone against this hotel! Don’t waste your money, time, or nerves — Warsaw has plenty of hotels that actually respect their guests.

The hotel is very nice and clean. Rooms are good sized and have a fridge. The breakfast was very good. I would definitely stay here again.

The location of MDM Hotel is excellent—right in the heart of Warsaw with plenty of restaurants, shops, and easy access to trams and buses just steps away. It’s a very convenient base for exploring the city. We stayed in a deluxe room which was quite basic in terms of decor, but very spacious and functional. It included a safe, a small fridge, a kettle, and tea/coffee (though no milk or cream provided). One thing that really stood out was how clean the room was—spotless every day, and I appreciated the thoughtful touch of a note left by the housekeeping team to say who had cleaned the room. A few things could be improved: the towels were quite small, especially for adults, and the curtains didn’t fully cover the windows. This meant that in the evenings, the neighboring building across the way had a clear view inside. Also, while the room had plenty of lighting, turning them all on required navigating eight different switches—streamlining that would definitely make things easier. A great feature was the water fountain on each floor offering still, sparkling, and chilled water—super convenient and eco-friendly. The bar area downstairs was lovely too, with a nice atmosphere and very reasonably priced drinks. Breakfast was just okay—not bad, but nothing special. The hot options were limited (sausage, eggs, and oatmeal), and the rest mostly consisted of cold cuts, salad, bread, cereal, yogurts, and what looked like a cheesecake-style pudding. There was some maintenance work happening during our stay, but it didn’t interfere with anything. Overall, a very decent hotel with great service.

Very convenient location of the hotel in the city center. Nearby there is all the infrastructure: cafes, shops, pharmacies. The administrators are friendly, especially thank you for the possibility of early check-in! For breakfast, various options are offered, which can be easily selected for the baby. There are high chairs and small toys. The room is neat and warm, there is everything you need. The cleanliness and service are pleasantly surprising. Wi-Fi has never failed.

A nice hotel and the staff was very helpful and friendly. We stayed in room 516 (deluxe room) and it was very quiet and the beds were comfortable, it was also very clean. However the breakfast could have been better with more to choose from, it was the same range of food everyday.

I have made a mistaken reservation for the wrong dates. Then, after trying to cancel the reservation from the official web site - I was under assumption that it's cancelled, however in reality the hotel never received my cancellation request. Which has resulted into a "no-show" from my side, which I didn't even know about until my card was charged. The hotel stuff blatantly refused to make a refund (or make up the whole situation in any other way), just stating that I have violated the cancellation rules. Such approach is certainly not customer-friendly. Moreover, the whole failure has likely happened due to unreliable technology which hotel owns themselves. I won't be ever considering staying with them again

What is not to like from a hotel that is so central and offers a view of the culture and science centre. It is quite close to the central train station as well. Paid 20 zloty to get there by taxi. The entrance/reception area is quite simple looking. It seems a bit old and not too creative as a space. However the rooms have a nice touch of modernity. Quite unique I would say and they are very very spacious. What I didn't like was that the bathroom didn't smell as clean as I would have liked. The view from our room was excellent as aforementioned. The downside is that you have to pay extra for the internet which I found a bit strange. You pay per day so we paid 20 zloty for 36 hours.

I'm not a customer, but I live nearby. The hotel's owner is in conflict with the city due to a huge banner that's covering it's whole facade. The city has been trying to get rid of it for years, but they always manage to find a loophole. Even if you don't care about the social responsibility of the hotel's owner, just watch out when booking, so you don't get a room with a view obscured by the banner.