Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton

We chose Hotel Melby for our wedding room block, and it was the best decision we could have made. The location in downtown Melbourne is unbeatable—our guests loved being within walking distance of fantastic cafes, shopping, and bars. The rooms themselves were incredibly clean, spacious, and had a really unique, modern feel. A huge standout was the rooftop bar, which served as the perfect gathering spot for our guests throughout the weekend. We want to give a special shoutout to Robert, who was incredibly accommodating and friendly; he truly went out of his way to make our stay feel extra special. From the initial room block booking to the final checkout, the entire staff was friendly and ensured everything ran smoothly. We cannot recommend this hotel enough for a wedding stay or a weekend getaway!

I have stayed at the Melby many times over the past few years. My experience there has always been good. Large, clean rooms; decent gym; great location; solid service. Recently, Hilton updated their Honors software which has been causing me issues while checking in. This recent trip was no exception, but Cat at the front desk was AMAZING. She took the time to figure out what had happened, was cheerful about helping me, and even asked me what room preferences I had. She moved me into an excellent corner room. She made what would have been a mediocre experience into an Excellent stay. Thanks Cat!

Absolutely fantastic place to stay and we'll give most of the Credit to Jessica up at the landing bar. We've been with family for the last month and swinging in and staying the night here felt like our first day of actual vacation. We didn't enjoy the "landing" as much so we ended up at the bar. Jess was not only attentive but was everything you hope for in a bartender. 1: fantastic drinks 2: attentive service 3: conversation without being over intrusive. Literally the ideal bartender. Food was good, we split oysters Rockefeller and the ribeye (those potatoes are unreal) but it didn't really matter. Jess was great and it made the night. Highly recommend.

I’ve been a regular at the Melby for multiple years and it’s easily the best option in Melbourne, from Foxtail coffee in the lobby and the rooftop landing bar to end the day, not to mention the other options immediately around the hotel. There have been many times where the front desk crew—particularly Lorin and Monica—have recognized me before I could even get to the desk and start letting me know that they fixed my reservation, or attached my Hilton account. Bottom line, they’re the best. If you’re staying in Melbourne for work or fun, there really isn’t a better option. I know, I’ve tried, and the couple minutes you save on a drive is not worth it.

Stayed a night here with my girlfriend. Prime location right near downtown Melbourne! Rooftop restaurant was amazing! Great brunch spot and our server BRIwas amazing! She deserved a special shout-out. The room was clean and well maintained. The hotel decor is so cute. I would definitely stay here again.

The room is clean and you have everything you need. However, if you are anything but a heavy sleeper, do not accept a room on the 10th floor. You will find yourself up at 12:23am writing a review since you cannot fall asleep due to the loud band and scraping of chairs at the rooftop bar. Also, a very loud train comes by 3/4 times a night. A great hotel for couples or solo travelers who want to be up late, but if you are traveling with small children or light sleepers, maybe not the best choice.

One of the best hotels I've ever stayed in. Very accommodating and friendly staff. Checkin was simple. We had our company Christmas party and it was so magical. Loved The Landing and patios. Great on site coffee shop and lobby had many areas to sit and take pictures. Rooms were pristine,well stocked, and so very comfortable

Absolutely lovely hotel. Very clean rooms, modern amenities, lovely decor. 4 stars because it's situated next to a few railroad crossings that don't have barriers so any trains going by will sound their horn and keep you up all night if you're easily woken up. No fault of the hotel, the city council should be pressured into fixing this so people can sleep.

Son and DIL slotted rooms for their wedding at this location. Free valet parking was a perk using their code. Check in was a breeze. The hotel is modern, clean, and guest services was great. Loved the coffee shop in the lobby. Rooms were spacious, bedding was fresh, and bathroom very clean. A conference room was booked for a Bloom Bar the night before the wedding to prepare centerpieces and bouquets. Again, the employees were professional and polite. The top floor has a full service bar and restaurant. Indoor seating but really suggest you sit outside. The view is amazing! The food and drinks were top notch. I have to call out some safety features. You need your room card to access the room floors via elevator except the top floor. Also, my daughter (20) left her room card and I was not with her. The guest service employee called me to verify some information before issuing a room card to her. Overall, a great stay!

We stayed at the Hotel Melby for several nights during the holiday season while visiting family (which means we'll likely be staying there again in the future, despite our experience). Even though it was the holidays, I think it must be the off season because it wasn't that busy at the hotel or anywhere in the area which, to me, seems like the staff should have been very attentive to the guests they had.If I could sum up our experience at the hotel in one word, it would be "disengaged." We felt it with almost every single staff member from the moment we walked in until the moment we left. The only exceptions were Lorin at the front desk on our last two days, who was extremely competent and should be given every promotion they have, and a young man from housekeeping. Every other staff member was consistently either talking with each other or friends who had stopped by the hotel or staring at their phones but not engaging with the guests. It happened at the valet stand, at the front desk the day we arrived (and the following two days), on the elevator and in the halls. We had the same experience with the restaurant staff but I reviewed that separately. Our first night, as we headed out for dinner, we asked the young woman at the front desk to have staff make up the sofa bed for our child. When we returned several hours later, we found a pile of pillows and blankets on top of the king size bed, but the sofa bed wasn't made up. We weren't even sure how to open the sofa bed and my husband had to go downstairs and ask. Every single day we were there, except one, our room wasn't made up by the time we came back in the evening, even though we had been out for hours. It was like they saw our do not disturb sign in the morning but never bothered to check if it was removed at some point later in the day. The one time it was made up, my husband had called about an hour in advance of us returning (around 4 p.m.) to ask if they had made up the room so there's a very real chance that it wouldn't have been made up that day, either. The other times, we had to hunt down a maid to make up the room or just gave up and asked for fresh towels. Not a single time that the room was made up did they make up the sofa bed, however. We always came back to a tangled pile of sheets and pillows that we had to remake. The room was spacious and beautiful (we really like the modern city loft-like feel), the bathroom was clean and modern, and the view was stunning. Those things all deserve 4 or 5 stars. However, I've been to hotels of all types in cities all over the world and this was absolutely the worst service I've ever experienced. Management needs to come in and completely overhaul their training methods. If management is the problem, then that should be addressed. The Melby should be the crown jewel of historic downtown Melby but with this level of service, it will never be.

I recommended this hotel to a family member bc they had a Xmas party to attend there. They got into the room and four outlet outlets were not working as well as their refrigerator. They attended the scheduled party at your hotel and went back to the room after the party and went to bed. They woke up a half an hour later with bugs crawling on them. My family member talked to the front desk manager David who was rude and unapologetic, and refused to refund their room. When our family member showed him pictures of the bugs in the bed, he said, and I quote "I can neither confirm nor deny that there's bugs in your bed". Our family members left property. I personally work in a corporate travel center in book hotel rooms year round and will never recommend this hotel again unless this is resolved. This is unacceptable, the room should've been refunded, and the situation should be made right. Hilton has never let me down and I just can't understand why they handled this situation the way they did.

Unfortunately upon entering our room we realized this was not the place for us. Room was very sterile and empty. The ceiling was unfinished concrete with markings left over by the construction crew that built the building. The room was extremely humid and sticky despite the AC running at 70F. There was no way we were going to enjoy our stay or get a good night of sleep. Thankfully the staff in the lobby reversed everything including our unexpected parking charge.

After a long day of traveling, exhausted, we pulled by the bed linen only to find that we'd be sleeping in this! Second spot is near the pillow. Yay. I've been an aircraft mechanic since I was 20 and as you see in the aviation news lately this generation lacks attention to detail. No one saw this as they made the bed? Or did their conscious decide that it was just "good enough"

We visited Melbourne for a work trip and stayed at Melby. The staff were incredibly friendly, cheerful, and welcoming, which made our stay pleasant from the start. The rooms were spacious and spotless, and I especially appreciated that they weren't carpeted, giving them an extra clean feel. The theme was very modern and chic. I spent quite a bit of time in the lobby working on my laptop, and I found it to be a great space--well-lit and inviting, perfect for getting work done while enjoying the lively atmosphere. There's also a cute coffee shop on-site, and the coffee was fantastic. One thing I really appreciated was that, despite it being a busy hotel, the staff weren't pushy about checkout time, allowing us to take our time without feeling rushed. The hotel offers valet parking, and there's also a rooftop restaurant with delicious food and relaxing views. The location is great, within walking distance of several restaurants. While they don't have guest laundry, they do offer valet laundry service.

Spacious, supremely clean room with super comfortable King sized bed! Rooftop bar with excellent happy hour specials 3-7 pm. Yesterday was $6 Jack, Jameson and more. They have small bites as well on their happy hour menu. My only minor complaint is the closet size. It's almost comical how tiny and very short the closet is. Nothing longer than a men's button down dress shirt will hang properly in it. They do have 2 hooks on the entry wall that can accommodate a few longer clothing items that need some extra space.

Clean room, comfortable bed, industrial decor with concrete slabs for ceilings. There is a tiny refrigerator but no microwave. We had a room with a view of the river a couple blocks away. My husband enjoyed his $18 breakfast in the hotel restaurant. The biggest drawbacks are the mandatory valet parking at $24/day and the biggest issue is that the hotel is located a block from the railroad tracks so day and night, you hear the train horn blaring. We had to keep the fan on all night to help drown out the sound, but we could still hear it. We stayed here because my husband's work paid for us, but I would not to choose to stay here on my own.

My boyfriend and I stayed here for a little staycation on New Year's so we wouldn't have to worry about drunk drivers or Ubers. It was the perfect location to walk anywhere in downtown Melbourne. This hotel is maybe only two years old so the lobby is new and very urban. There's a coffee shop on the first floor. We used points completely for this stay and to our surprise they didn't put us in a tiny, corner room like other Hilton locations do when you pay with points. We had a large two queen room overlooking downtown. My only complaint about the room was there weren't enough outlets. We didn't even have one in the nightstand between the two beds. This hotel has a gorgeous rooftop restaurant and bar. We have eaten there before and were sorely disappointed with the food and service but the view is spectacular if you're going for just one or two drinks. We started off our night with a cocktail on the rooftop at sunset. They closed at 6 pm on New Years Eve to set up for the event. We didn't realize when we booked our room that the rooftop would be closed for a ticketed event that cost $175/person. We did not attend the event because we wanted the ability to hop around several places downtown. Overall I really like this hotel. The gym is on the small side and they don't have a pool which I feel is a big missed opportunity given the rooftop views. We would definitely stay here for another staycation as the accommodations are much nicer than the oceanfront options on Melbourne Beach.

Hotel Melby was a great stay from start to finish. The hotel itself was clean, modern, and comfortable. I really appreciated having a coffee shop right in the lobby--perfect for a quick pick-me-up in the morning or afternoon. One of the highlights was definitely the rooftop--the views from up there were beautiful and made for a relaxing spot to unwind. I'd definitely stay here again!

Zack at the rooftop bar restaurant was so kind to my business partner and myself. We are set up on our computers working and they have lowered blinds. They also helped us find a plug for our computer. Awesome, awesome place. Definitely happy to see this kind of customer service and venue with beautiful views in Brevard County

Cute and chic (chic meaning stylish and elegant) ! I love a uniquely designed hotel and Hilton - this is definitely a diamond in the rough. I looked at a few hotels in the cocoa beach area for the weekend and I must say you definitely were the newest, cutest and most reasonably priced in the area. My room was ready early and there is a rooftop bar and restaurant. The coffee shop downstairs has fabulous barista's who make awesome coffee. The rooftop is absolutely gorgeous - be sure to catch the sunset !

I really enjoyed my recent stay at Hotel Melby! The structure itself is so modern and clean. There is a distinct urban minimalist feel to the architecture. My room was on the 7th floor and I had the most stunning corner views of the Indian River. Parking in the structure was easy, safe and accessible. There are no ice machines but the service desk is always happy to have a full ice bucket delivered to your room upon request. Service here from start to finish was top-shelf! Upon landing in Orlando to pick up my rental car, I had a text message from the staff welcoming me. Throughout my visit they were quite communicative and responsive via text message which I appreciated. Especially Samantha who was a standout. The food scene here is impressive as well. The Foxtail Coffee Bistro located in the lobby had a nice selection of pastries and coffee items. I had a delicious chocolate croissant (warmed up). Service was quick, friendly and efficient. The Landing Rooftop Bar was definitely the crown jewel! Stunning 360 degree views of the city, river and Atlantic Ocean. The vibe here was lively and infectious which came through in the staff as well. Unfortunately there is no draft beer, but there is a nice selction of bottles; a vast wine list and creative looking cocktails. I had a tasty Caesar salad that was thoughtfully adorned with anchovy filets. I had breakfast on my last morning before driving back to MCO. The omelette was properly prepared (not overcooked and brown); however the "hashbrowns" were a more institutional patty style like you'd get at McDonald's. Overall, highly recommended. There are a ton of great looking restaurants, bars and other things within very easy walking distance of the hotel. I'll certainly plan to stay here again next time I'm in the greater Melbourne area.

Went for rooftop drinks and apps. Happy to be there for happy hour! Drinks are good. The apps are good and the views are unbeatable. Love that they have valet!

We've stayed at The Melby twice and have been completely happy. The hotel hotel has a hip industrial decor. Everything is extremely clean and well maintained. The front desk crew is friendly and helpful. The rooms have a coffee maker and mini fridge. We've had stunning views from both rooms. You'll enjoy a beautiful view from The Landing, the rooftop restaurant /bar. It overlooks historic Melbourne and the water. The menu just changed, but previously the food was good. It's been pretty busy up there for Happy Hour during both our visits. There is a nice coffee bar in the lobby, but we've never tried it. You'll be in walking distance to several restaurants, bars, and shops. The Melby is great.

During a family graduation dinner I called the hotel to see how much 2 rooms would be at the last minute..I am always the designated driver and wanted to enjoy a drink with the others... I only live an hour away but STILL would NEVER drink and drive and shared that with the lady I was talking to ...I worked in a hotel for 10 years and traveled remodeling others for 8 years I know they often discount the unsold rooms later in the evening...I inquired about a military discount and was asked if I was a Florida resident that she always forgets there is that discount... I was quoted a price. I asked more than once that is the price for BOTH rooms.. she's said yes I said $***.** for the 2 rooms she confirmed. I said wow when I was given the price and said book it. I went and told my son in law... I booked us 2 rooms because they were only $**.** a night. I then enjoyed by adult beverage we went back to check in to find I was charged that price PER ROOM. So I am was forced to pay more than quoted to not be at the beach, check in late, leave early , hotel has no pool and they were having a barmitza forcing us to pay to park as self park was full from the party, can hear the western bar music and the dog fee is $80.00... The hotel needs to clarify how they quote 2 rooms as I confirmed more than once I wasn't misunderstanding!

Very nice hotel, great atmosphere, friendly staff who welcome you and make sure you are comfortable. Great location in Melbourne as well. Enjoyed a Florida staycation and defiantly will put this on our list to stay here again.

Great service! I stayed 3 nights here in the King suite w/ corner view room on the 5th floor. The hotel is modern, clean, and has that fresh & new feel to it. The bed was incredibly comfortable, AC worked fast & efficiently, the view is spectacular and the atmosphere is very friendly. I was able to get a early check in & late check out which made a huge difference in my travel experience. It was awesome. I felt very taken care of & safe while staying at the hotel. The bar on the 11th floor serves food & drinks to guests and the general public. There's inside and outside seating available. Prices are steep - but the view is very nice. My only complaint is that the water did not get as hot as I wanted it to. It felt like a lukewarm shower most days.

did an online reservation for the outside terrace area but was seated in the inside after waiting 20 min for a table. Wedding was going on in the events room on the top floor where we were. The wedding band was extremly loud drowning out normal conversation. The meals where marginal at best. Wont go back.

Hotel Melby is a hidden gem! This boutique hotel has great rooms, a fantastic location, amazing staff, easy access, and is the definition of hospitality too! You will be greeted by their friendly valet team and just a few steps away from the some the best front desk staff I have ever met. Huge thank you to Destiny and Lorin for extending every courtesy to us as your guests. The lobby is charmingly decorated and includes several nods to the local area and aerospace industry. The hotel has a well-stocked sundry and even offers access to Foxtails Coffeeshop. I highly recommend the Café Con Leche and their amazing sage turkey and cheese egg bites. Take a quick ride in the elevator to your well-equipped room. The ocean views and sunsets are mesmerizing. You want to be sure to take a trip up to The Landing Rooftop Restaurant and Bar. If you have time to check out their nicely equipped gym on the 9th floor. You can even take a leisure stroll around Hotel Melby since it is located right in the heart of Downtown Melby. Amazing venues, restaurants (Roots or Mister 01 Pizza), shops (Glitter Alley), paint shops and even axe throwing This hotel offers something for everyone - Vacay, business, events, family, or even some R&R for 1 - You will be glad you stayed at Hotel Melby. If you stay once, you will want to return again and again! Come on - look at these pictures! The hotel offers all kinds of pricing packages and promotions, so be sure to ask about those too! Hotel Melby - This is 'That Hotel' you have been looking for! Just one last call out of thanks to Destiny and Lorin for outstanding customer service and amazing hospitality!

Great lunch. Fish taco's and fantastic Cobb salad. Thank you Hotel Melby rooftop. Great view. Love sitting outside. Wonderful service.

Went to the restaurant with my sister. Love the ambiance and the food. Definitely worth the visit. Maybe I'll take my husband and stay at the hotel.

First of all this is a cute and clean hotel that has a cool, trendy vibe to it. But aesthetics and cleanliness are really all it has going for it. We only stayed one night, and honestly I don't think I could have handled more than that. The beds and pillows were really hard. The air conditioning in the room was wonky, it made the room cool but somehow the humidity was still high no matter how low the AC was set. So the room got chilly but stayed damp and humid. It was weird and uncomfortable. There is no free parking, even for hotel guests. It's all valet, and it costs $20 + tax. There is a rooftop restaurant, which we checked out (it's pretty!) but did not eat at because of limited food options for kids and vegetarians. The room had a mini fridge, but no microwave, and there is no pool (which seems weird for a hotel in Florida...). For a one night stay this place wasn't terrible (it was clean and I didn't find any bedbugs, which is always good), but there are probably better hotels in the area with more/better amenities for the price.

I cannot say enough positive things about the staff here. From the valet to the front desk to the coffee shop to the restaurant. Everyone I came in contact with was so helpful and pleasant. Wow! And thank you!

We love the rooftop bar and restaurant. From this vantage point you have a superb view of Downtown Melbourne, it is quite a sight. The Hotel is brand new and not completely finish, but the rooftop is outstanding. On our visit we just had a drink, so will have to evaluate the food on another visit. They of course have a full bar and feature cocktails on the drink menu. We tried the Melby and it was quite good.

The room is spacious and very clean and I like the fact that there's a gym and restaurant. But no pool, jacuzzi?? Really. Such a big disappointment. You can connect your iwatch to the treadmill so I found that was cool. The gym does was it's suppose to do. Probably maybe 6-9 people can fit in there. The reason for the 2 stars was because we asked for extra soap and didn't get it. Which forced us to go buy some. We asked for for a room key because the key on the app was giving us issues and the hostess upfront seemed irritated because we were asking for a key 1.5 days before we checked out. My boyfriend even tried to make conversation with her and she seemed (once again) irritated by us being there. We asked for them to come and get a room refresher after 1 ( because we knew we weren't going to be there) and they came at 11 while we were still in the room. We got back from the gym and there was no new toilet paper and we were only provided with 1 new towel and 1 wash cloth and there were two of us. We were told that check out was 12 by 2 front desk representatives and the turn down service tried to enter our room while we were still in bed. For $620 for 4 nights I would've hoped for a more pleasant experience. But I was disappointed. I will think twice about coming back.

It was GOOD, but not great. Heres what made it good: - friendly professional staff. EVERYONE was nice. - Great location to the beach. - room was very spacious and designed well. Love the chase lounge, great reading spot in the mornings. - Gym was awesome. Note to management, fix the water bottle machine. - The LANDING restaurant. Our outdoor area in regular dining was top-notch. All meals were excellent. Very good menu. - Lobby and common areas were comfortable and nicely maintained and designed. What would have made it great: - more light in the room. It was pretty dark. - Reduce the per day valet rate. We were a little put off that the mandatory valet wasn't mentioned during booking . We also had to get our car once because the valet didn't know how to drive a stick. - Provide coffee and tea before 6am. Some people are early risers and don't wanna wait until 6 o'clock for their first caffeinated beverage; especially when you're on vacation. The in room coffee was underwhelming, so we chose to wait until after 6am purchase a better cup of coffee and tea. - In room dining needs to be improved. We had to call several times before someone even picked up the phone for a dinner order and again, waiting until I think it was after 7am for breakfast is late for early risers. We will be back

Was a guest for 4 days. Called to confirm availability of food at the rooftop bar. Arrived at the rooftop bar 20 min before closing of the kitchen and placed a non-cooked order. Waited 35 min and was told they decided to close the kitchen early and had no food to offer. Told me to try again tomorrow (!?) Really?

Very nice Hotel in a great location. Loved the roof top bar. The hotel & rooms are decorated in a very industrial theme which is not my favorite. But everyone was friendly and helpful. Definitely would stay again.

Lorin at the front desk is incredibly kind and helpful, and Jaxon the valet was very welcoming and trust worthy. Appreciate you having such friendly staff. Rooms are clean and have a beautiful view. Thank you!

Reasonably priced for being downtown. Clean & spacious room & bathroom. Comfy bed. Nice view, helpful staff. Bar & dining on the rooftop. Coffee shop in the lobby w/ plenty of seating. Great location, plenty to do in the area. Parking garage access. I recommend staying here & would again.

Had a meeting at The Landing and I'm sure we got the BEST server there! Mandy is phenomenal! She came & gave without taking....lol. Seriously, Mandy did an excellent job of taking care of our table for the evening! Kudos to this young lady.

We totally enjoyed of stay at the Melby. Our room was wonderful, the layout was great, everything we needed was there and accessible. The entire staff could not have been nicer. We ate both dinner and brunch at the Landing Rooftop and had zero complaints about any of it.

Can't say we were fans of this hotel. While it has a boutique feel, valet parking for $25 a night plus tip OR walking down the street to the free City garage are not good options. The lighting in the rooms is dim and no luggage rack for your suitcase. The shower pan was stained and the bed firm. If you're a light sleeper, pass on this place, it's a block from the railroad tracks and the trains run up until 1:00 a.m. at least and start back up at 5:00 a.m. You can also hear the street noise and we were on the the 7th floor! The rooftop bar has a cool vibe but that's about all I can say " good " about this hotel. I would not recommend it to friends and would not go back.

The room seams clean. There is an industrial feel to the place with a ceiling that looks like concrete. There are hard floods so that means no carpet to help with the noise. My major complaint was the train going by every 3 hours all night long. The restaurant upstairs is alright but pricey.

I would not stay here no matter how nice this hotel was. The train passes by all night blasting it's whistle/horn so it is almost impossible to fall asleep, let alone stay asleep, even wearing earplugs. On top of the train noise the hotel itself is not impressive. There is a weird chemical smell in the hallways, the sheets and pillows smell like bleach (which at least means they're clean), the air conditioning is extremely loud (which on the plus side does cut out the train noise) and the pillows are really hard. The rooftop restaurant is just ok, food and decor are fairly average. No pool. No self parking and valet costs $25 a day. On the plus side the gym is decently equipped and the staff is very friendly.

My daughter chose Hotel Melby for its location and supposed "charm". She was getting married the next day and wanted the tradition of spending a night away from her soon to be husband. So she, myself (her mother) and her maid of honor checked in at about 9:30pm Friday March 3rd. The email confirmation assured us we could go straight to our room using our smart phones after we pre-registered and checked in online. (Which we did). Well, it didn't work, and we had to go check in. Inconvenient? Yes. But not the end of the world. We were tired and just wanted to get some rest. We had a busy exciting day the day after! Well, we make it to the room. Hang up the wedding dress, bridesmaid dress, and mine. Maid of Honor plops herself on the bed and looks over on the floor and there is a black dirty half used piece of soap. ON THE FLOOR NEXT TO THE BED. As she goes to tell me she turns her head to the left towards the door and their is a smear of red on the ceiling that looks like blood but I'm sure is "art". Whatever. We are kind of grossed out. I wrap the soap in a tissue and take the elevator (that is full of very inebriated, but happy people) to the front desk to show them. The lady at the front desk looks at me like she has no idea what to do. I proceed to tell her that I paid $400 a night for this room, I certainly would have expected better. She told me that she would speak with her manager in the morning. Well, I guess that is something. The next morning I head downstairs to grab coffees and teas and juice for the room. I'm excited but nervous as I'm sure all Mothers of the Bride must be on their daughters Wedding Day. When I leave the coffee shop, I forget the orange juice that I paid for. No big deal. I call downstairs, the girl at the cafe assures me I can come grab it. I say it might be in another hour or so as it's about to get busy for us. No problem "show your receipt". Of course. I have that. Super nice girls. Got makeup and hair done. Next photographer arrives with her husband who wants to move some of the furniture and open the curtains to let light in. Perfect. We arrange the slippers, bridal shoes, the wedding dress and veil just so.... But.. guess what. Whomever neglected to pick up said nasty soap off the floor also forgot to pick up about 14 wadded up crusty tissues from behind the curtains. I was appalled and disgusted. I told my daughter it's okay, grabbed my gloves, threw them all away, washed my hands thoroughly and said it's time for a Mimosa! We need that Orange Juice and I might as well check on last nights issue as well as this new one. Went to the cafe first. It had a shift change. There was a male and a female. Both were about the rudest people I've encountered in quite awhile. I ordered more coffee, tea and asked for my prepaid for OJ. The male stared at me for about a full minute before he responded. Then he accused me of LYING. I showed him my receipt on my phone. He continued to stare at me and not look at the receipt. At this point I'm starting to shake with embarrassment and very possibly tears but I wasn't going to let him do that to me. He then stormed from behind the counter to show me in a very loud voice for all to hear that there is a cooler "RIGHT HERE" where I presumably got the "first orange juice". I was dumbfounded. I hadn't even known that cooler existed. Yup. It WAS right there. When I ordered it originally, I pointed to it in the closed cooler to the first ladies. He came back around to his side of the counter and slammed an orange juice down for me. I told him that I would pay for it if it made him that upset. People were staring and watching this progress. Some gave me sympathetic eyes. One lady told me that she wouldn't "drink that coffee if I were you". WTH? This is my daughters Wedding day! I have done nothing wrong. I have been nothing but courteous. This is like a bad dream. Next I walk to the front desk, ask about what the manager "deemed" appropriate and spoke of the recent findings in the room. Blank stare. I said, "this is really bad luck wouldn't you think? My daughter is upstairs with her wedding dress on, in tears, I'm about to bring her this OJ that I had to fight for at the cafe, my daughter was SUPPOSED to spend her Honeymoon night here tonight with her new husband but that is NOT happening now so we would like a refund for this night." We left the hotel at 2:30pm. Completely checked out. Left the room in pristine condition. We gave the hotel EVERY opportunity to make this right. They gave us $50 off the first night. So $800 plus minus $50 for one really really REALLY awful night/day stay. The most horrific customer service I have ever dealt with. We are Platinum Marriott members for a reason. This place is a Hilton for those that don't know. We have lived in this town for over 25 years. We will spread the word to every person who will listen. Shame on you! You could have made this right, instead you let your lying employees cover your butts.

Great hotel in a great location, next to shopping and restaurants. Love the boutique feel and the friendly and welcoming staff. Modern, super clean and spacious rooms, definitely a departure from the usual Hiltons in the same class. Highly recommend this hotel. I will definitely return if I'm in the area again. Loved that I can bring my pet however the $100 pet fee is a little outrageous.

Very professional staff and excellent service. Used a break-out room for an interview today, and also had some food from the Landing Rooftop. All good! Very clean inside and out!

My husband & I went to dinner for our anniversary on 1/14/24 and service was adequate..food was ok, nothing extraordinary but ok...paid our bill and tipped 15%. and off we went to have drinks at the bar. Alls well so far right...then about a couple wks later my husband checked his Amex statement and realized our waiter decided he wanted a larger tip than $25 our bill was $148... so he changed it to give himself another $20 bucks.. although that's bd enough when my husband spoke with the mgr he was rude.. acted like he was doing my husband a favor to refund the overage.. after he hung up I said to my husband you need to get a full refund for the tip...should've done that in the first place and he should of offered us at least a couple free drinks to build good faith and with the hope we would return and give the hotel another shot..this mgr offered nothing, not even an apology... so beware if u dine there.. check your statements bcuz I'm sure this isn't the first time it's happened.. stealing from patrons is a crime!

Stayed in the Corner King Room w/ Water View on the 9th floor and I must say it was absolutely beautiful! As a Tapestry Collection hotel of Hilton you can tell lots of design work went into creating a modern and eclectic space. Upon our stay the hotel had only been open for a little over a week but the service and rooms were great. Everything was gorgeous and clean & the "Motion Lab" (gym) was a great touch. They 11th floor has a Rooftop Bar and Restaurant called The Landings which is extremely popular at the moment. Reservations fill up quickly though so don't wait until the last minute to book a time as most nights they do not accept walk-ins.

Wow! What an upgrade for Melbourne! The rooftop is amazing, great ambiance, great water views, great service! Yes, talkin' about you, Taylor! Will definitely return!

Still trying to get there. Frustrating when a new spot opens and you want to try it but can't seem to figure out when they are open. Website says 6am - 10pm Facebook says 5pm Outgoing message when you call says hours of operation based on occupancy. I have no way of knowing what a hotel's occupancy is. Made a res on Open Table as instructed on outgoing message for 6 people at 4pm last week only to find out they didn't open til 5pm that night. Today is Saturday, thought we'd try again and now we find out they are not open on a Saturday afternoon. Ashamed we have about 9 people lined up to have an afternoon cocktail. Good luck, We'll try in a couple months when they have all the kinks worked out!

They hold the hotel charge and an extra $200 for incidentals. They also advised me to park in the upper parking garage levels at no additional charge. However, when I checked out they still deducted $15 per overnight. When I called the dispute this, they were rude and told me I could have parked across the street for free. It would have been nice to know that when checking in.

Great stay. Very friendly and eager staff. Located within walking distance of many evening venues. Thanks.

So excited to have a premier hotel in Downtown Melbourne. I know everyone will be posting photos of the rooftop bar so here are some unique things that also make staying here fabulous. Pet friendly is awesome! The layout of the room is great, fantastic shower with terrific water pressure and no more little shampoo containers, it's all right there in the shower for convenience and eco friendly. Beds were comfortable and you cannot beat the view of the river.

thanks for renting me the converted storage room you turned into an extra hotel room, room 1024, you know what the fuck I'm talking about!Let me start by saying if you're a train lover this is your hotel. Every hour to two hours all through the night it feels like a train is riding right through your hotel room, I was checked into an unfinished room no paint on the ceiling. The bed was popping and cracking. The fire alarm went off at 4 o'clock in the morning and wasn't shut off for 45 minutes!I thought this was a new hotel, the best part of it is the location, it's right near all the restaurants and bars so if you're heavy drinker maybe you don't pay attention to details but I wasn't drinking last night!

Posted Yelp Review: We have been to Melby Rooftop (now officially dubbed 'Lameby') three times now (on weekends) and have had complete and utter fails every visit. Reservations missing, plodding service, beyond clueless 'management', often trashy clientele (there were actually drunk chicks laying prostate on the ground getting drinks poured into their mouths by their pimps) and generally rude and disorganized managers that provide zero help after another staff member randomly cancelled one of our events... Maybe it is better run on the weekdays...? Yay, they have a rooftop. So what? With the dismal service and douchery decending upon, who cares?

Unfortunately we did not have a great experience at the rooftop bar. It was a Sunday afternoon and we took some out of town guests to enjoy the view and cocktails. The waitress didn't seem to want to be bothered to wait on us (4 of us) when we asked if it would be OK to just have drinks outside. She told us we could order at the bar which we did. But what was surprising is that she proceeded to wait on people sitting next table who also were only having drinks. This is the 3rd time I have encountered poor service and that added to expensive drinks its a safe assumption I won't be going back.