Hotel Mercure Kraków Stare Miasto

From check in to check out the service was great. Lovely warm welcome from the staff on arrival, able to leave bags as room wasn’t ready (we arrived earlier than check in time) . Staff offered recommendations, and was overall very helpful. Room was brilliant, hotel was clean and smelt nice, entire hotel was warm throughout our stay. Always a member of staff around to answer any Questions. Added breakfast one morning before being picked up for one of our activities, good selection and hot food to order which was lovely. Upon early departure (4:30am) breakfast to go bags were given which was a lovely thoughtful gesture (water, fruit, sandwiches, yougurt and a polish desert). Everything was stress free, really enjoyed our stay. Would definitely recommend.

Amazing stay – highly recommended! We had a wonderful experience at this hotel. The service was excellent, the staff was extremely friendly and welcoming, and everything was spotless. The location is absolutely fantastic and made our stay even more enjoyable. The only small remark we have is that the coffee machine in the room could not be used because it was very dirty. Aside from that minor issue, everything else was perfect. Overall, a fantastic hotel and we would definitely stay here again!

We had a really good experience in this hotel. The employees at the reception were very nice and helpful and they also take care of the kids. The breakfast is amazing, employees at breakfast are not so friendly compared to the one at the reception. The rooms are nice and clean and the location of the hotel is very convenient. I would definitely come back on the future.

My first visit to the hotel. A very nice receptionist named Urslula greeted me with a big smile and exceptional courtesy. The nice receptionist also upgraded my room at no extra charge and gave me delicious chocolate. The hotel is very clean and well-maintained. The room is large with a huge and very comfortable bed. The room service is excellent and the breakfast is rich, varied and very tasty. There is also a restaurant and a drinks bar with a wide menu. The staff at the hotel is very kind and attentive to guests' requests. The hotel's location is excellent, right next to the huge shopping mall and within walking distance to the central train station and the old city. I highly recommend this hotel to anyone looking for a high-class hotel in the city center. Thank you very much for the excellent service and kind attitude... I will be back again on my next visit ❤️🙏🏻

The stay at Mercure Krakow Stare Miasto was overall very good, and the room was comfortable, quiet and well kept. As a Gold member, I really appreciated the complimentary upgrade and the warm welcome from the front desk team. The location next to the station and within walking distance to the Old Town was extremely convenient for our family. However, the breakfast was a bit disappointing over our 5-night stay. The selection was exactly the same every single day, which became repetitive for a longer stay. Several times, when items ran out, they were not replenished promptly, and on one morning we had to wait over 20 minutes for bananas after asking the staff. For a hotel of this standard, a bit more variety and faster refills at breakfast would make a big difference. Overall, we were satisfied with our stay and would consider returning, especially if the breakfast experience improves. Thank you again for the room upgrade and the friendly service from the reception team.

We were very satisfied with our stay. The minibar was nicely stocked, prices were adequate, and we received both rooms with separated beds exactly as requested. The pillows were extremely comfortable, and having two elevators serving all floors was a great plus. The bathroom was spotless and overall cleanliness was excellent. The only downsides were the breakfast price (around €25 per person, so we opted for a stay without breakfast) and the hotel bar on the ground floor running out of non-alcoholic beer halfway through our stay, without restocking it. Each time we asked, staff seemed unsure when it had run out. Overall, a very pleasant stay - 9/10.

Beautifully and smartly decorated. Very friendly staff, especially our waiter Dior and his manager. They made our stay extra special. As an English-speaking tourist, their fluent English and friendly greetings were much appreciated. Food and wine was top notch. Terrific location, walking distance to so many sights. Krakow is wonderful and a stay here will add to the experience.

I really enjoyed my stay at the Mercure Kraków Old Town. The location is super convenient just a few minutes from the main train station and within walking distance to the Old Town, so it was easy to get everywhere. The room was clean and modern, with a comfortable bed that made it easy to relax after a long day. I also appreciated how quiet it was. Breakfast was very good, with lots of fresh options to choose from. The staff were friendly and always ready to help, which made the stay even nicer. The only thing I’d mention is that the parking is quite expensive, but that’s pretty normal in the city center. Overall, it’s a great place to stay. I would definitely come back