Hôtel Mercure Poitiers Centre

We stayed 4 nights and loved it! The hotel is well located, in a lovely old repurposed cathedral building. A must is to stay in the two story cathedral rooms (be aware the stairs are steep), the wifi is excellent (both strength and speed) and the beds, linen and duvets are fantastic. The staff are all welcoming, helpful and nothing is a problem. It is located near restaurants, in the old part of town and near shopping. We stay in numerous hotels each year and this is one of our favourites!

Absolutely brilliant. One of the best hotels we have used. The main building is a converted church, with bedromms in a modern wing. If rich, some bedrooms are in the chapel loft! Totally clean. Very helpful staff. There is a lift, but entry involves a few steps - sp they come out to help|Location excellent, once up the hill from station (there are buses) - all central attractions and many restaurants very close.

Interesting hotel and room, it was lovely to sleep up in the eaves. Room was very cold however. Breakfast and dinner in the restaurant was great and the position of the hotel was perfect for exploring Poitiers.. A bit disappointed that we couldn’t have a drink before dinner at the restaurant and that we were directed to a bar up the road. I would have thought that a hotel this size would have a bar for guests to use? The architecture and character of the hotel was great however and parking nearby was easy.

Gold status ALL upgrade to an exceptional duplex room under the old roof and arches of the original church. The design is wonderful, the bed upstairs very comfortable. Excellent restaurant, fantastic employees, professional and friendly. The welcome at reception was really warm and genuine. Location is very central with parking 1 minute away. Will definitely go back! Top class hotel

Room is looking okay with a shower inside the room just near a bed. All we wanted is to have a good sleep before leaving further, but it is impossible to sleep in the room. There is no fresh air in the room, too warm , AC doesn’t work and after calling reception at night cuz it’s impossible to sleep, it doesn’t seem someone actually tried to find a solution. Windows are blocked so you can’t open it., it’s such a bummer that they don’t care about custmers and trap them inside the room with no air. Even the bed is comfy you won’t be able to sleep.

Beautiful hotel with ease of access and parking. Professional staff members. Dream room. Excellent restaurant and service. Bravo!

We stayed in what the lovely front desk lady described as the nicest room in the hotel. In 2 months of travel through France and many, many hotel rooms, this is the one I was most looking forward to. And in the end, I was most disappointed by. The hotel is in a converted 19th century Jesuit chapel and has beautiful interiors. Our room was built into the nave of the old chapel. And this part was really beautiful. In fact, that is the only reason I am giving 4 stars instead of 3. The bed was very comfortable and I loved the choice of pillows, especially that there was a range from firm to very soft. There was a large desk and two comfortable armchairs in our very spacious room. However, all the furniture was quite cheap and tacky looking. The carpet was quite old. The open bathroom was very attractive but not practical. There was a really nice tub. However, the shower was above and, since the stylish tub had very high sides, it was difficult stepping in and out. Also, the glass door enclosure wasn’t balanced properly so there was a gap and there was no way to keep the floor from getting soaked with every shower. Housekeeping was very mediocre and it was particularly annoying that they didn’t replace used cups and glasses. I wanted to love this room, I expected it to be lush and romantic in keeping with the setting. But instead it felt like a 2-star room in a 5-star building.

Disappointing. We stayed here for one night and the first impression of the building is super nice - the standard rooms and the hallways tho definitely need some renovation. They maybe were modern 20 years ago and look used. The room wasn’t very clean unfortunately, at first glance yes but there were stains on the bathroom curtain and a handprint in the shower. The blanket was way too thick for summertime so I found myself waking up sweating. As there was no other blanket, at 2 o clock in the night I wanted to go to the car but the entry was closed so I couldn’t get out. I had to wait for 15 min in my Pyjamas in the lobby, looking and yelling for someone, until somebody came out of next door to the reception. The breakfast choices were okay but we again waited for like 15 minutes until there was a service person helping us with finding a bottle of water. In general I wouldn’t come here again unfortunately.