Hôtel Mercure Strasbourg Centre Petite France

I stayed at this hotel with my girlfriend who is a permanent wheelchair user. The location is very convienent having both the main train station as well as the old town in walking distance and the staff were super-friendly. BUT: The officially wheelchair-suitable room which we had pre-booked is realyl just fulfilling theminim standards and is very, very small compared to the size of regular wheelchair friendly rooms w estayed in normally. My GF´s chair is a total width of 70 cm, pretty standard for a manual chair, and she was just about able to get through the room after we pushed the bed as far to the side as possible ... If you are using e.g. a wider powerchair it would not be do-able ... :-( The toilet also only had a grab-bar on one side and there was just a tiny glass wall to protect the bathroom form the water of the otherwise totalyl open shower :-(

Strasbourg at Christmas is a great place to visit, and Hotel Mercure Strasbourg Centre Petite France was a great place to stay. Clean, very comfortable rooms, with superb staff who made sure we were welcomed and cared for. Breakfast was absolutely excellent and really set us up for a day of exploring this beautiful city, and the hotel’s location just a short walk from the railway station and then a lovely amble through the lanes to the city centre and its gorgeous Christmas markets was perfect. I definitely would wish to stay here again 👍

The hotel is located at the entrance to the old city, near the train station. Reasonable location, there are more central ones. The problem was in the room and the bathroom. In the bathroom, the toilet was so close to the wall that it was really inconvenient to use it. Really bad design. In addition, it also made it difficult to access toilet paper. Moreover, there is no towel rack in the bathroom. There is nowhere to put them anywhere. The sink was also poorly designed, the tap was poorly positioned and it was inconvenient to use it, and the soap dispenser is placed outside the countertop so that every time it was used, it caused overflow and drips. The mattress was terrible, the pillows were horrible. I didn't sleep half the night and I'm not spoiled. And if all this wasn't enough, there is no refrigerator in the room! We asked for a late check-out, and the only positive thing I have to say is that they allowed us to do it. However, not 2 minutes passed from the appointed time and they didn't stop knocking on our door and calling us on the phone. They stressed us out so much that we forgot to pack things that were in the closet in the room.

Location is ideal for exploring the town and staff are super nice. But the wheelchair accessible room 202 is the smallest I have ever stayed in before and really just does the absolute minimum. The room to move the chair in the main room is tiny, and the bathroom only has one grabbar on one side of the toilet, no shower curtain and no emergency alarm system in case you fall.

You cannot set the AC below 22 degrees Celsius! That's nearly 72 degrees Fahrenheit. Ridiculous and unheard of! I asked them to set at 21 and they can't or won't. I was a fan of this hotel until I realized this. It's simply too hot to be able to sleep. I'm very unhappy with my booking! Aside from that, the hotel is nice and they let me check into my room early. Very nice linens and pillows.

Although we had a small room, it suited our needs. This hotel is in a great location, very close to both the railway station and Petite France. The staff was friendly and the breakfast was excellent.

The hotel is ideally situated close to the train station and between it and the Petite France area. It is just a short walk to the tram stop from which you can travel to most areas of the city. We bought three day passes for less than the price of a one day pass in Paris, and were able to hop on and off trams all day, even fitting in a trip to Germany (Kehl, just across the Rhine) by tram. We had a Privilege room on the third floor looking out on to the pedestrianised Rue du Maire Kuss, and were not bothered by noise day or night. The room was large and modern, with two soft chairs (often there is only one with a hard chair). There was a coffee machine and the pods were replenished daily, as well as a fridge with complimentary water and soft drinks. These weren't always replenished during our six night stay but there is a machine dispensing water on the ground floor so we were never without water at least. The bathroom had a shower over the bath, which might have been awkward if we had been a few years older; presumably there were other rooms with no bath but we hadn't specifically requested one. Everything worked, though the soap dispenser at the sink ran out and the maid failed to react to my putting a bar of soap on top of it! Again, we didn't ask for it to be refilled. A good feature was that our room was refreshed before lunch time every day so we were able to return in the afternoon between excursions if we wanted to. There is no restaurant but the continental breakfast was excellent, with a wide choice including fresh orange juice an a limited selection of fresh fruit. The staff members were friendly and helpful, and the whole experience was excellent.

Basic & small but spotlessly clean rooms. Location ideal. Nice touch of a coffee and water station in reception. But the air conditioning is locked so it will go no lower than 22 degrees which is way to high and resulted in a very poor nights sleep

Great hotel across the street from the train station!! We had a very easy check in and had a great stay. The staff were helpful and the hotel was beautifully decorated at Christmas with a gorgeous tree in the lobby. There was an elevator for accessibility and was close enough to walk to restaurants. The rooms were a good size and had windows that opened all the way to let in fresh air. The bathroom was a good size as well but being 5 foot 5, I had a hard time getting in and out of the tub and it was pretty tall and I am short. Overall, I would absolutely stay again. It is a great location and the hotel is very nice!