Hotel Mereva Tulum

We had a great time at the hotel mereva. We rented a car (not big drinkers) from Tulum airport, it was a quick ans easy drive. Tulum was about a 10 - 15 minute drive from the hotel. We loved waking up getting the free breakfast and coffee, then driving into Tulum and exploring or going out on some excursions. We went during seaweed month and the hotel did a great job keeping to the ocean. The staff were lovely, the food and drinks were good, we loved chunk the cat that hung around, and we used the kayaks, paddle boards, and snorkeling. We will likely come back with the kids. We also met loads of lovely people and had many fun nights walking up and down the little hotel/restaurant/bar strip!

This place was amazing! The bedding was so soft and comfortable, the hammocks that are available right next to the water were gorgeous and relaxing. Not only were the staff kind and welcoming but they did their jobs wonderfully! All food and drinks were delicious and the room was very clean!

I stayed here with my wife and teenage daughter for one week in July. We got a junior suite which had a sliding glass door through which you could see and hear the sea. The setting was fantastic. The hotel is located on the beach in a fairly quiet area away from the clubs and noise of the hotel zone. The view from the bedroom window was one of the hotel’s best features. There is a dock stretching out into the sea with hammocks, which is a great place to relax between excursions. We used it several times to get past the sargassum on the shore and get into the sea. The water is warm in the bay and fairly shallow. The ground is uneven but walking out about 100 meters got me in over my shoulders and I am 6’2. I did some swimming out there and even just stood in the water chatting to my daughter. It was a nice setting to unwind after a day of walking around the ruins. The hotel is well situated for excursions. We rented a car and it was a short drive to the town for restaurants, the ruins, grocery stores, etc. There was also a cenote about a one minute walk away where we snorkeled and met a cool crocodile! We drove to Playa del Carmen one day and to Valladolid another day. We saw the ruins at Tulum and in Coba. There was lots to do. The hotel staff were very accommodating. We had very few problems, one day we needed an extra towel and more toilet paper and another day we couldn’t get the TV to work. They fixed these situations very quickly and in a friendly and professional manner. They all spoke very good English but also allowed me to practice my Spanish, which I appreciated. The restaurant had good food. I enjoyed the grilled octopus and the pizza as well as the brisket. The place was fairly quiet while I was there and so we always had a table and prompt service. The prices are inline with the restaurants in town. Tulum is not a cheap vacation! The servers were very professional and offer a high level of service. Before we went we were worried by some other reviews regarding the smell of sargassum. I have to say it was possible to smell it but it did not prove to be a big factor in our trip. I grew up on the coast and am used to the smell of the sea and any sulphur smell from the seaweed was fairly subtle and usually hidden under normal seaside smells, which are pleasant and I have always associated with good health. Anyway, I miss our comfortable room by the beach now that I am back home in Arizona. I want to go back!

We love Mereva, this was our second stay here and it was just as special as the first. ||Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.)||Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. ||The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) ||It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!

My boyfriend and I stayed at Mereva for 4 nights, and it was one of the most relaxing and pleasant hotel experiences we’ve ever had. The staff were incredibly welcoming, warm, and polite — not in a forced or overly formal way, but in a genuine, laid-back manner that made us feel comfortable from the start. The atmosphere of the hotel reflects the essence of Tulum: calm, nature-forward, and peaceful. The room was exceptionally clean, housekeeping came daily, and the little touches — like towel animals that changed every day — were adorable and appreciated. The hotel is a non-smoking area due to the surrounding wildlife, which includes a variety of birds and pelicans. As someone from the city, I really enjoyed being surrounded by nature. I didn’t mind walking just a few steps outside to smoke, especially knowing it helps protect the environment. The pool and pier area were perfect for relaxing. My boyfriend and I spent our nights lying in the hammocks by the water, stargazing and listening to the waves — it was beautiful. A note to future guests: yes, there is seaweed, but that’s part of nature and not the hotel’s fault. It’s seasonal and affects the entire coastline, even the popular beaches. It didn’t take away from our enjoyment at all. The AC worked very well, which was a relief after spending time in the heat, and the water pressure and hot water in the showers were excellent. I’m very picky with showers, and this hotel exceeded expectations. We also had a king-sized bed that was perfectly comfortable. The breakfast included each morning was a pleasant surprise — the eggs were delicious, the juice was fresh, and the fruit made us feel refreshed and healthy to start the day. One thing that really stood out was how responsive the staff were. Our TV stopped working on the second day, and even though it was late at night, they offered to replace it immediately. They brought a brand new one within minutes. That kind of service is rare and speaks volumes. They also offer kayaking and snorkeling right from the property. We didn’t use those services because we had excursions booked elsewhere, but honestly, next time we might just stay and do everything here. The hotel is located just off the main road, with easy access to a nearby cenote (less than a 5-minute walk). We used a scooter to get around, and it was about a 15–20 minute ride into town. They have parking available for scooters and cars. Other small but great features: working hair dryers, double sinks, consistent electricity (they have a generator), and everything in the room functioned as expected. My only small regret was not meeting the hotel cat I saw in other reviews — hopefully next time. Overall, Mereva was the perfect first home for our Tulum trip. It was calm, beautiful, and thoughtfully run. I would absolutely stay here again and recommend it to anyone looking for a peaceful escape from the busy world.

This hotel has been incredible. From the moment we arrived, we were warmly greeted with smiles and were handed a refreshing mango-orange juice as we were shown to our room. Overlooking the turquoise waters of the bay, the view was spectacular and the room was clean, modern and comfortable. The staff learned our names and were helpful and kind during our stay. Our room included a mini fridge which was kept stocked with water, coconut water, and sodas (which they replenished daily). Snorkeling and kayaking in the bay were great and the cenote across the street was such a cool experience. We can’t wait to come back and bring our boys next time! Truly a gem of a place!!

Nice beach front location but unfortunately during our May 2025 stay, lots of sargasses in place, taking over the small beaches of the hotel. Staff did not remove them properly and a very foul odour was present upon arrival. Staff neither friendly nor welcoming. Poor attitude. We did not feel "cherished guests", sadly. The waiter during breakfast did not present all dishes available to us, as part of the included breakfast, as if he would be making savings for the hotel were we not to specifically as for juice, then fruits, or yogurt and granola... Lovely sea front pool not well kept and cleaned. Pity.

Do not stay here. We tried to stay here for six nights in the middle of June and had to leave after two nights. The rooms are dirty including soiled sheets, there is no hot water, the screens to the balcony are broken which allow lizards and other wildlife to come into the rooms. Please be advised that there are thick mounds of seaweed on the beach that give the entire property a disgusting odor. The beach is completely not useable. Also- this is not an all inclusive resort. Do not let photos trick you. There are two dirty pools with no shaded covering. There is no beach service. The hotel is off the beaten path but not in a way that makes it easy to get to anything else. The entire hotel is in serious need of a facelift. We were supposed to stay for six nights and had to leave after two days because my wife’s Renaud’s flared due to the lack of hot water. They refused to give us a refund for the other four nights- probably because they are in serious financial trouble due to the disrepair and mismanagement of their properties. They have now stopped responding to our messages. We are now going to have to dispute the charges to get our money back. I would definitely book a hotel pretty much anywhere else in tulum. Trust me. Do not make the same mistake we did. Do not stay here.