Hotel Merian Basel - Self Check-in

The best part is its location. Undeniably optimal. Very comfortable. The rooms aren’t very quiet as you can continuously hear the neighbours. The cleanliness was ok, however we found a couple of other people’s hairs 😅 in the bathroom and on the pillow. It did not impede our stay anyway. We are easy. But just in case whoever reading this is a picky person. Don’t expect people working there to be very friendly. They barely speak German or English. Overall, recommendable for sure.

The hotel is self checkin which is new to me, I worried about what if I lose the keycard and get locked out or the card doesn’t work how is would it be to get help. I didn’t have any issues but something to think about if booking this. The hotel itself is perfect, simple rooms with everything I needed, fridge, safe, clean and hot water. Quite a bit of noise at night time from the surrounding streets however the location is perfect for getting round the city and is right on the Rhine so a two min walk and you can sit and take in the scenery. Would definitely stay here again.

Room was extremely outdated, shower covered in limescale, skirtings coming apart on the walls not to mention it was very hot. |The tea & coffee is a decent touch but you’ve certainly paid the price for it as it’s expensive to stay. |No staff what so ever, I unfortunately injured my foot badly on holiday & asked through the external buzzer if someone could help me with my case down the steps they said no that no one was available. |States you get a BaselCard on arrival - I didn’t.|No housekeeping - apparently you need to put a card on the door for it - I had no idea again as there is no staff to run you through anything on arrival. |Upon me telling them this they responded the hotel is not newly renovated but well kept (limescale & departing skirtings does not seem well kept to me) and the room was superior room and enjoyed by guests (wouldn’t like to see the rest of them then) |That they do not offer a luggage service (I didn’t not ask for this I had already struggled from my room on the 4 th floor all the way down to the lobby myself - I simply needed help out the front door as there are around 10 steps and I only had use of one foot!) |Just told me to leave a review so here it is. |Poor attitude, poor hotel - Hostel with hotel prices

Rooms are on smaller side, clean. The breakfast area is good as self service. The location is unbeatable, great access to all in city center and beautiful view of the Rhine. The only opportunity to improve is the checkin, is very cumbersome, you always have to call as instructions are not sent before. We had to support customers in entrance all the time as they had no clue just like us, on how to check in.

Very basic and old rooms, with zero service due to the self check-in concept. No air condition and a busy restaurant/bar directly in front can make sleeping in summer a bit less comfortable. Breakfast is essentially a coffee machine and one basket of fruits and some croissants. Great location and view

I booked 2 rooms for 2 nights at this hotel last minute for myself and a friend. 3 hours later my airline cancelled my flight due to ATC restrictions. I called the hotel and told them we couldn’t make it due to there being no more flights to Basel that weekend but they told me the booking couldn’t be cancelled as it was made through Booking.com.|Booking.com said they would need the Hotel to approve a refund and the hotel refused. Unfortunately the airline do not compensate for hotel bookings already made at the time of cancellation.|Seems to me like the hotel sees opportunities like this to make money for nothing. If they can’t be trusted to possess a modicum of humanity, why would anyone want to stay there?

Great location , the room was immaculate with a beautiful view, very good price and delicious complimentary coffee. I highly recommend hotel merian. Thank you!

Spent 3 nights in this hotel and could not have asked for better value for money.||The room was warm, clean and had fantastic views, the bed was comfortable, free coffee &tea, and the croissants in the morning were the best we had in a long time (they're not half as fluffy here in Ireland!)||We are hoping to return to basel again soon and will be sure to stay in the Merian again.