Hotel Metro

Lovely boutique hotel. The room was well furnished, large and very comfortable. Close to an array of restaurants and shops including the market. This is definitely my first pick for accommodation next time I’m staying in London.

Such a great place to stay! Sabin is a sweetheart. I was with my kid and my wife, he saw the kid and offered a cot and a small heater for our baby. He set it up quickly and even brought extra bath linens for us. It was a very comfortable stay for a family. Definitely recommended!

I stayed in a king size room on the 4th floor. The hotel is nice, clean. The beds and pillows are comfy. Basically everything was perfect except three minor things: 1. There was a bit of noise from either HVAC system or something else that could be annoying for some people. 2. Locations of light switches and lights themselves is a bit strange and inconvenient. The room is also a bit dark since there are no windows facing the street. 3. The TV remote was overwhelming to the extent that I just gave up on trying to figure out how to get to cable channels.

Second time staying in this hotel. Amenities are good. Fan in bathroom needs a good cleaning. Parking is out of the way. First year we were not charged for parking (2 vehicles). This year we were charged $26+ per vehicle. That was a real disappointment. Great market across the street. 

DO NOT BOOK HERE, especially if you are a woman traveling. I booked a stay for my mother and her friend, and it was a traumatizing experience. There is zero disclosure on their website or Booking.com that this property operates as a homeless hotel with no security or reception staff present at night. When my mother arrived, the lobby was filled with men who immediately began catcalling and harassing her. The situation escalated to the point where they chased her out of the building and back to her car. When we confronted the hotel, management admitted they saw the entire event on CCTV and can confirm its how the event played out. they also said "the homeless are the guests of the hotel" and admitted they have no staff on-site to protect anyone other than a camera. My mother escaped the property and checked into the Holiday Inn nearby, where she had a wonderful, professional, and most importantly a safe stay. Hotel Metro double-charged my card for $700 (instead of $350). They refunded the overcharge but refused to refund the booking itself, despite the property being uninhabitable and dangerous. They have blocked our phone numbers to avoid accountability. This business has no integrity and zero regard for guest safety. they call themselves a 4 star hotel where this is a motel They are happy to take your money but will leave you unprotected , in the dark, and in a high-risk environment. Stay elsewhere. You charged me twice, I have never received that double booking

Stayed here for business, excellent hotel, modern, awesome service, located right in the heart of the city. I received the King loft room, it gives true loft vibes with high ceilings, open concept, modern design. I always look for hotels that have an original feel and this hotel definitely does.

Edit: dropping my 3 star to a 1 star after seeing hotel management ignore my review while offering compensation to another reviewer with the same noise complaints around the exact same time as my stay. Now I REALLY wouldn’t consider ever staying here again. Treat your guests equally. The hotel and room itself were nice and clean. A small, boutique style hotel setup, with only a few floors. The staff were friendly, helpful and efficient. The location is great for foot travel to restaurants, bars, entertainment and the market. I enjoyed the text concierge and the rain shower was great. Couple things to consider before booking here: this is not a typical hotel building. It is an old building and just like an old apartment, you hear everything. The guests above me stomped and slammed around as late as 4am. You can hear their shower running and their toilet flushing. I was on the third floor and was across the hall from the stairwell that has a push bar on the door that makes a loud noise when pushed and the door slams shut hard and loud, as do the hotel room doors. The opening and slamming of doors was near constant, and continued all throughout the night. And this was all so loud, earplugs couldn’t drown it out. Apparently people weren’t staying here during these days to sleep. They were staying here to party downtown London, which leads me to the second major pitfall of this hotel: there are no staff overnight. I had a two night stay and both nights was kept awake by guests on my floor who partied all night, in and out of their rooms, slamming doors, stomping, playing loud music and there’s absolutely nothing to be done because there’s no staff present. I left this hotel unrested and burnt out. If you are a light sleeper, this hotel will not work for you. If you can sleep through anything, everything else about it was nice, book away.

Hotel is beautiful inside, rooms need to be cleaned better. So much dirt, and things under the mattress. Yes, we check for bugs so that's how that was found, and the walls in the bathroom look like they haven't been washed in a while. Receptionist was friendly, there is no parking.