Hotel Metropole

I came in with low expectations due to mixed reviews online, but the Metropole was such a pleasant surprise. We had a superior king room on the 3rd floor overlooking the courtyard. I recommend calling the hotel directly to request your preferred view, since the other option was a view of Whittley Ave. which can be loud due to golf carts driving up and down the hill. ||Our room had a balcony with just a hint of the ocean visible, but the courtyard was lovely and quiet. Our room was ADA accessible, which was fine since it meant the bathroom was huge. There was a mini fridge and keurig, a small round table with two chairs, a fireplace, and a large closet for storage. The bed was comfortable and there was plenty of space for us to spread out.||Don't listen to the reviews complaining about the breakfast options. They had a decent variety of yogurt, bagels, fruit, muffins, and coffee. We ate outside in the courtyard where there is plenty of seating and it's lovely in the mornings with no crowds.||The location was convenient, with several shops just downstairs along with an arcade, cafe, and the M Restaurant. We loved the ambiance at M for a date night on the patio. Overall, our stay at the Metropole elevated our vacation, and I would be happy to stay again.

My husband and I recently stayed this hotel. We have never been to Catalina before, and I have to say… this hotel is part of what made our trip so wonderful and memorable. The staff was so friendly, accommodating, and helpful. Our room was clean and had everything we needed, including a Keurig for coffee. The hotel also offers free breakfast in the mornings, which we took advantage of. Another feature that we took advantage of was storing our baggage the day we checked in and the day after. With the only outgoing ferry leaving at 5 PM, we were concerned we would need to manage our baggage from checkout at 11 AM until when the ferry left. The hotel very graciously held our bags so we could wander around and have fun on our last day. The hotel itself is so charming, and the fact that it sits right within the marketplace was fantastic. I would 100% stay here again and would recommend this hotel to any of my family or friends.

This hotel is in the perfect location! Walkable to everything! The view of the alley is the best part and also they have a good continental breakfast with plenty of options for everyone. Staff was kind and welcoming. I gave this review a four out of five stars because it could use a little updating on the lighting inside the hotel rooms. We loved that there was no carpet though!

Beautiful Hotel, But Disappointing Service and Inconveniences My husband and I visited Catalina for my birthday and honeymoon after getting married on February 14, 2025. We chose Metropole Hotel because the rooms looked beautiful in the pictures, and I can confirm that they are indeed well-designed and comfortable. We booked a VIP room, expecting a high level of service and convenience, but unfortunately, our experience did not meet our expectations. One major issue was that the hotel is not fully connected to the main building, requiring guests to walk outside and around a block to access breakfast or the front desk. This became especially frustrating due to the heavy rain during our visit. Additionally, the hotel does not offer room service for breakfast, which would have been a helpful alternative given the weather conditions. When I called the front desk to inquire about a possible solution, the staff member mentioned they would look into it but never followed up. This lack of communication and service was disappointing. Due to our dissatisfaction, we decided to cut our stay short and leave two days earlier than planned. Unfortunately, the hotel does not offer refunds and requires full payment in advance, which we found to be an unfavorable policy for guests. While the VIP room itself was aesthetically pleasing, the overall experience did not justify the cost. If we were to return to Catalina, we would likely opt for an Airbnb, as there are many great options available that provide more convenience, including in-house kitchens. For the price, especially for a VIP stay, we expected a higher level of service and guest accommodation.

Hotel Metropole in Avalon was an absolute dream! The staff was incredibly friendly and helpful, making our stay so enjoyable. Our room was fantastic and very spacious, with an elegant bathroom boasting beautifully smelling amenities. The hot tub offered incredible views, and the hotel's perfect central location meant everything was easily walkable. Highly recommend!

Beds are comfy, and service was good. You can't check in till 4 but they will hold your luggage when you arrive. Great view from the ocean superior room. Walk to everything. The elevator view is beautiful. Hot tub on the roof leaves much to be desired, but it's warm. Overall great place to stay

One of the best hotels we've ever been to! Clean, cozy, super friendly staff, great room service and on top of that high water pressure. There were some issues with noise but the front desk took responsibility and handled it in the best possible way. Vanessa and Mike at the front desk were truly stellar.

Was my first trip to the island and I loved it. Staff was very professional, helpful, and always pointed out certain places to visit. I will definitely be coming back and the rooms were so nice and clean. Thank you to the staff for making my stay memorable and unforgettable. I highly recommend you stay here if you're in the island.

Wow! I've stayed a few times in Catalina but I must say I'm very impressed with Hotel Metropole. We booked the room last minute and luckily they still had a few rooms left. When you walk in you'll be greeted by the friendly staff from the porter to the front desk staff. They are very respectful and warm. Shout out to Mike in the front desk for being so accomodating and kind. We arrived a little early but he made sure we were called earlier than the usual check-in. The room we got was Superior double and it's spacious and elegant. There was a fireplace, 2 chairs and small table and also a balcony with a nice view. They also serve continental breakfast and there was a good selection. Up on the 4th floor there is a rooftop hot tub overlooking the ocean. What a nice surprise! Also, if you are celebrating your birthday they will honor a 20 % off discount of the total room price and they might give you a bottle of Sparkling wine! All in all we had a great stay and we will definitely be back. Thank you so much Hotel Metropole!

Great hotel. I've stayed in Catalina a couple times and this is one of the better ones available. Went for a birthday and they have birthday discounts, so take advantage. Pretty central to mainstreet even though it's at the end inside of a plaza. It's location was convenient for all the little stores and shops around, great area to walk down for a quick coffee or bite. Continental breakfast is one of the better I've seen. We ended up leaving some things behind in the room accidentally and they called us while we were already on the boat back, they offered to mail it! Came in clutch.

Beautiful elegant rooms with a fireplace and balcony overlooking the shopping garden area. The location is perfect, close to everything walking. The rooms were well-appointed and comfortable. Decent continental breakfast. I will go back!

My family has been coming here for years! We love it and the staff is extremely kind. The accomodations are great and friendly toward my older grandparents

I love this hotel super clean center of everything. Staff really nice easy check in and out great atmosphere

Hotel Metropole is a cute little hotel in Avalon. I enjoyed our stay here. We had a deluxe double room with two double beds. The room was spacious, clean, and modern. The beds were comfortable. The room also had a fireplace, a shower/bathtub, TV, and mini fridge. One negative is that the hot tub is really small. It looks like a bathtub and can only fit 4 people. The water level wasn't high and wasn't very hot. They have continental breakfast right outside of the lobby. Our ferry off the island wasn't until around 3pm so the hotel held our bags for us.

The hotel metropole was a home away from home for my birthday weekend in the beginning of June this year. My husband and I checked in on Yelp and received a complimentary bottle of champagne, although when we asked for it, the individual at the front desk had to double check if they were still honoring the coupon, which they did. We were in room 317, which after the fact, I noticed the reviews discussing the generator right outside the room. It was definitely loud when it kicked on, so I don't recommend staying in that room. A spooky encounter: On the first night, in the middle of the night, maybe around 2:45am, I kept feeling a tapping on my back and shoulders and woke up and turned around to ask my husband to stop, only to be faced with my husband in a full 3rd dream snore. In the morning, I let him know and he didn't remember anything. We proceeded to look up the history of the hotel and haunted Santa Catalina, to learn of some people dying in the hotel a loooooooong time ago. Anyways, it was an average, clean and warm hotel with a nice in room electric fire place. Not sure if we will stay here again, but if we did we will ask for one of the rooms that overlook the metropole shops.

Hotels is very clean. Walking distance to all the attractions. If you dont mind a lot of commotion, noise and people, this works. Not the most quiet place to stay.

Omg this hotel is sooooo cute and the room is beautiful and what a gorgeous view of the Avalon harbor!! The check in is in a separate building and you have to get the key then go back to the street and up the stairs. The room is super cute and cozy.

Hotels in Avalon are expensive because they are limited. We were there about 28 hours and spent one night at this hotel which was not the most expensive but midpoint. They didn't have bars of soap when we arrived due to being back ordered but later managed to find some. The free breakfast was disappointing but there is a busy coffee shop next door to get breakfast. The itty bitty patch of public beach is a short walk away and there are shops and restaurants within steps. Everything is close by and the walk from the ferry was about 6-8 minutes. The rooms were surprisingly large including the restroom. They also had actual small cribs that fit my toddler. It wasn't a usual pack and play. The rooms don't have carpet and I felt the floors could have been more clean, but otherwise, the hotel was fine. If you want something nice, try the luxury hotels, but otherwise, I suggest doing a day trip which is more than enough for Avalon.

My friend and I decided to take a weekend trip to Catalina and stayed at Hotel Metropole. We had a room with a courtyard view, as the ocean view rooms all only had one bed. It was clean, conveniently located and the staff was friendly. Their VIP wing looked fantastic. I'll definitely stay in one of those rooms next time.

We stayed in one of their Ocean Front Mini Suites at the end of December 2024. The room itself had a gorgeous view of the ocean and downtown area and was decently appointed and large. The hotel itself is a 15 minutes walk from the ferry landing and there are no free shuttles offered so you would have to arrange for transportation if you have mobility issues. All the people that I interacted with at the front desk were friendly and accomodating. I understand that the hotel sits on an island and the prices will be higher which is why I would compare it to a similar hotel on Martha's Vineyard and would recommend the following to management: - Please ensure that rooms are clean prior to guests arriving - our bathroom was not cleaned properly if inspected closely - Your mattresses are old and should be changed - Your pillows are terrible (among the worst I've ever seen) - please add feather pillows and offer feather free options to guests - While hardwood floors may be easier to maintain they look cheap and cold without ANY carpet - Reach out to guests prior to arrival if you will be offering free gifts - the free champagne may be great for some but others may prefer something else - Please offer some form of transportation to customers

we are just back from a glorious 4 night stay at the hotel Metropole. the hotel staff was so accommodating!! location location location!!! we had the most awesome few night get away! great rooms....incredible spa/massages and clean clean clean. we absolutely loved our get away

The "Deluxe Room" (314) Great AC, limited tv channels, there was a crack in our tv, floors were wet and some leftover crumbs from previous guests. Walls are super thin feels like you can hear everyone and be heard all the time. Jacuzzi is quite small, outdated and not very intimate. As the rules say to be in there for 15 min only. However front desk receptionist was super sweet and offered champagne for our celebration. Breakfast consists of simple pastries/bagels, fruit, yogurts, cereal cups, milk, OJ, Apple Juice, and coffee/teas. Our Toilet lever stopped working we told the front desk and they fixed it within the hour. We enjoyed how close and convenient the hotel was to the spa, coffee shop, and arcade. Good for a brief stay.

Fabulous food and friendly service! The turkey avocado sandwich is such a treat! The location and live music is always so fun to relax and enjoy! Many of our guests at Catalina Dream Vacations also enjoy!

We checked in on Dec. 23, 2023 Saturday And there's No electricity already for 3 days straight. Through dec 25, 2023 Monday. It's was so cold at night there's no heater to turn in on . U can't even take a shower coz the water is so cold coz there's no water heater and super dark . We almost slip all the time. And their toilet was clogged we have to call their maintenance that show up after 4 hours. There's no WiFi or power to charge our smartphone to book our activity the next day. It was a hotel nightmare . We have to check out the next early 8am morning instead 11am check out time coz we can't take it anymore . We check in the next door hotel has electricity. All other Hotel has light except hotel metropole We can't shower coz no water heater No WiFi or to charge our smart phones. Our smart phone battery run out coz We have to use the flash light all night long And no heater in the cold room. No kids streaming to watch for my 3 year son. They didn't provide any flashlight or charger for our smartphone. We just siting duck there Waiting. It was a Horrible experience in my family. I have pictures of the hotel metropole with no lights and the next door building has lights and video of Edison power putting a new transformer on Dec 25, 2023 10am but the lights was back so late in that day still. The worst part they still charge us $301.00 that one nightmare we stay at hotel metropole. What a joke. and they promise of refund but denied it once u check out. What a scam fraud this hotel metropole Avalon dont ever Stay at this hotel its a trash

Very nice hotel. Accommodation were great. Centrally located in town, everything is in walking distance. We highly recommended this hotel for a great stay!!!! Thank you Yoli & Vanessa!!!

We went to Catalina Island for our 18th Anniversary. Hotel Metropole was our 1st. stop. The service was awesome. We told Vanessa why we were on the Island. She gave us a complimentary bottle of champagne and gave us a room with a great view if the island. The only draw back was that the jacuzzi needed to be fixed. If it was fixed. This place would've received a 5 out of 5, no problem. This is our place when we come back.

Room was very nice, we had the king bed with balcony and fireplace. Close to the hot tub which was nice! Bed was comfortable, clean, and roomy. Loved the HUGE bathtub! Service was prompt and friendly, we asked if they had a fan we could use and they brought one right up! Balcony had a partial view of the ocean and was a great place to hang out on. Was a lovely stay! Breakfast was complementary and it lasted long enough for you to sleep in!

Pros: clean, they tried to be attentive Cons: hot water didn't work when we returned to our room after snorkeling, we desperately wanted to shower but it took them so long to fix so we just went to dinner dirty. Breakfast is a joke- grocery store bought Bagels and coffee with some rice Kristin cereal. Wifi didn't work and Verizon cell reception on the island isn't good so this is a necessity AC was very loud all night. Hot tub can only comfortably seat 2 people and is only half full. Also people who aren't staying at the hotel wander up because it's not locked, anyone can just take the elevator to the 4th floor and go in it. They didn't bother to ask how our stay was because why would they care.

This is the third time I've stayed here in 2 years and I absolutely love and adore everything about this hotel. The location is perfect, the cleanliness and attention to detail is unrivaled, the views and ambiance are quant and reminiscent of a French excursion, the rooms are always clean and beautifully appointed, and the staff have always been helpful. We have stayed at a few other hotels on Catalina throughout the years, yet we keep coming back to Hotel Metropole because it is the cutest, quaintest, and cleanest hotel out here.

I decided to celebrate my 55th birthday by going to Catalina Island with my ladyfriend. I booked the VIP Ocean Suite room.The Hotel Metropole is situated in a convenient location with lots of shops and restaurants close by.The room was beautiful and it has a balcony with an incredible view of the harbor.It comes with a fireplace,mini fridge,dual sinks in bathroom,and best of all,a jacuzzi in the room.We were given a complimentary bottle of champagne,which was a nice touch.We had dinner just across the street at Bluewater Grill.Excellent seafood.Wonderful stay,wonderful trip!

Best hotel metropole is amazing, it's walking distance to everywhere and thank you Vanessa and Mike (forgot his name) for the Champagne!

Meh...it feels like a disjointed, tired "motel" Water in shower smells like sewage gases, A/C was barely working, ignored housekeeping request, continental breakast looked like it was from a gas station store and there is no concierge service. only front desk..... location was nice..that's the one pro. Once was enough at this place imo.

It's alright no where as glamorous as the photos on their website. That photographer did a bang up job. My bed wasn't terrible but it was not supportive as I'd prefer. Furniture was not as updated as in the website pics, for my room at least. There's a continental breakfast served just outside the lobby. I was pleasantly surprised at how good the instant oatmeal was, I should of grabbed several of those beyotches for the road. Location is great it's a short walk to most of the dining on the island.

Just wow... the views are amazing can't get any better staff was super friendly ... our room has a spa for two with views of ocean... definitely worth every penny... will be back soon

The place is simply put perfectly located and very clean! I've stayed all over this island and hotel metropolitan is by far the best I've stayed at! The staff- workers and everyone were fantastic! We will be staying here from now on after 40 years of coming to the island I'll be going nowhere else but here! We got in our room 3 hr early ???? We 80% of the time bring the yacht? But now? I think I'll save 3,000 bucks and do the flyer and hotel metropolitan! Big rooms with two queens and newly renovated bathrooms so nice to see this! We will head to my favorite Steve's steak house and have another fantastic weekend on the island! You gotta stay here if you're coming to Avalon!

It's a nice small hotel in the island . Provides a good variety of pastries and coffee/tea/ cocoa in the morning . Exceptional service and will definitely come back again . The location is absolutely perfect .

We picked Metropole for its central location in Avalon, but also for the ocean front suite that we were able to obtain at a discount for a week's stay. The hotel is not directly on the ocean - but then very little here is - more like across the street, however the views from our one bedroom suite in the VIP section on all sides were great. This was their "VIP Ocean Front Suite" which is right on the corner of Crescent (which is the ocean front street in Avalon) and Metropole Avenues. It may get a tad noisy as the tourists walk by or drink it up in one or more of the adjacent restaurants or bars (including Coney Island West which was right below our suite), but the effect isn't so very bad and it got quiet by about 8:30pm at least on Sundays and weekdays when we stayed here a full week in late February. The suite itself is very modernly appointed, has a great vaulted ceiling in the living room area, two siding glass doors in the living room area plus one in the bedroom, with two narrow standing room only balconies and one patio balcony. Even the bedroom ceiling is a partial vault. Flip a switch on gas ceramic log fireplace. King sized bed, jacuzzi tub and walk in shower. There is a small microwave oven, bar sized refrigerator and Keurig coffee machine supplied with some coffee and hot chocolate pods (we used it to make hot water for our tea, although with a microwave present, it wasn't really needed). Two ceramic teacups are provided. The bedroom has a great Marshall portable bluetooth and plug in speaker which fills the suite with music. Friendly check in, and valet service to the room on request. We arrived early and they checked and stored our luggage and had it in our suite by the time the room was ready for us (about 2:30pm). Robes on request. Complimentary bottle of champagne on first night of check in. The complimentary Continental breakfast is not happening during the coronavirus pandemic, but I understand that breakfast is available in town for 20% off. She had a massage at their day spa and it was very good and professionally done. WiFi was spotty - would go out from time to time, including one entire night when it was not working. Our shower has fairly low water pressure and is set not to get very hot (I checked this - at the same time that turning the shower to max doesn't produce a very hot water flow, the hot water tap in the sink was flowing scalding hot water). The king sized bed has an out of place motel style blanket, but at least covered by a thin comforter inside a duvet cover. Did have maintenance take a look at the shower, but the adjustment to make it hotter would require plumbing work so we left it alone. Hope they deal with it later. The remotes didn't seem to work properly for the televisions. We waited until the second day of our stay to mention this. While maintenance was here, he did manage to get the remotes working on the TVs. On two nights a humming sound started in the wall next to the bedroom and kept going most of the night, some kind of machinery or fan. The second night the hotel came to check it out to see what was going on, but couldn't shut down the sound, which might have been some kind of air conditioning compressor on the roof. As an accommodation they gave us a late (6pm) checkout on the last day of our stay, which was nice, and useful, as our ferry left at 6:30pm that day. No housekeeping due to coronavirus pandemic - housekeeping will not enter your room - towel exchange service only. Front desk closes at 8pm. They are consciousness about trying to help, and one time when I phoned and no one answered a few minutes later they called me back on their own. No room service - the day spa is open for treatments at this time. Avalon has a lot to do and see if you're into hiking, visiting tourist attractions (although the Catalina Casino was closed for tours when we were here), and dining - plus taking in the general seaside atmosphere. The weather here seems warmer than the counterpart across the ocean (Long Beach). Very few cars, lots of golf carts (some noisy (gas powered), some silent (electric)), bicycles, electric scooters too. It's a good getaway, but be prepared to spend if you want to stay in a very nice place and enjoy yourself. Avalon is after all a tourist destination - not without comparison to Monte-Carlo, Monaco, La Jolla, California, or Kailua-Kona, Hawaii but with a much higher density of pure tourists and far fewer residents. When compared to some of these aforementioned travel spots Avalon isn't so very expensive. You'll quickly figure out if Avalon is for you after visiting once, but in any case, the Hotel Metropole is definitely a nice way to do it. I gave them four stars even with the problems and noise we experienced in the suite.

Came for a family wedding Thanksgiving weekend. The Hotel is older but very nice with beautiful views. Our room was a partial view and very clean comfortable and quiet. We did not really get to use any of the amenities due to scheduling. My only complaint is the staff and service. I am so tired of $400 a night hotels not figuring out a way to provide clean towels and fresh coffee service in an efficient way. How about just ASK your customers and just deliver them automatically. What a concept. We had to remember to ask for everything and the staff acts like it's a burden. Oh and powdered cream in your coffee service? Please you can do better than that. I would stay again due to location and view.

Absolutely perfect! We stayed in a Jr suite with an amazing full ocean view. The room was spotless and the front office staff was super friendly. This was our first trip to Catalina and we did a lot of research to find the best hotel. We found it! While bumming around the town, we looked at other hotels for next time. Nothing else came close to the experience offered here. The rooftop jacuzzi was intimate and had a spectacular view of everything. When we came back to the hotel after riding a golf cart around the island, there was champagne waiting for us at our room door. Absolutely charming hotel and the shopping/Game Center downstairs has great stores and dining options. It was a perfect stay.... EXCEPT we had to leave the day before the Catalina f'ing Wine Mixer!!!

I received feedback from my first review that suggested they'd have done something if only I'd brought these issues to their attention! Forgive me for not staying the obvious - we brought several of these issues to your staff's attention only to hear constantly that due to covid blah blah blah Nobody cared!

The good: clean, reasonably comfortable bed and pillows, right on the main drag, quick, efficient front desk staff, tasteful modern decor, window actually opens. The bad: Rooms with "mountain view" get constant noise from gas-powered golf carts on the street; no fridge or microwave means you're limited to the island's horrible restaurant food even though Von's is a 5 min walk away; fireplace would not turn on front desk said yeah sometimes it takes 5 minutes. Not that we really wanted it because it was so hot but still. The ugly: AC unit in our room (317) didn't work consistently and room was suffocatingly hot at night because even with window open there was no breeze and room didn't cool down; some component of a central AC system was right outside the room and was very loud all the time. Overall, this room was not worth the exorbitant price, though I would've been happy with it for about half what we paid. Golf carts do seem to mostly stop after dark, at least, this time of year (last wk Sept) they do. For about the same price we could've rented a VRBO or something in a quieter area and cooked edible vegetarian food but lesson learned.

No smoking hotel, except everything smelled like wet cigarettes. 2 person zacuzzi got cleaned one time over the entire Labor Day weekend, water was murky and couldn't see the bottom by the time they cleaned it. Room was dated and small Front desk hotel staff was dismissive Breakfast was your standard cereal, fruit, bagels, tea, coffee and juice Towels came stained with a big wad of hair on the floor of the bathroom Small victory, early check in was available Overall summary, not worth the cost of the hotel. Pick somewhere with better amenities or more updated

For my first trip to Catalina, I splurged and stayed in the VIP wing of Hotel Metropole. Wow, truly memorable! The staff were so friendly, room was clean and stellar, and the continental breakfast was a nice bonus. Radiant heated floors, jetted jacuzzi with an ocean view, it was an island paradise.

Grimy and dirty . HORRIBLE CUSTOMER service and hospitality. The "manager" aka front desk receptionist, Asia has NO CLUE what actual hotel service offers to guests and just rambles off meaningless words like a robot. Bugs all over the hotel and an inch of dust under the bed. Scared to bring home bed bugs. I would NEVER stay at this hotel again....makes sense that it was the ONLY hotel with rooms available on the island. Hotel has a COMPLETELY UNREASONABLE front desk staff with unintelligible explanations from robots quoting "PROTOCOL" which is an oxymoron coming from hospitality. I would give it a ZERO rating but yelp doesn't offer that!

The quality of service was great and they helped us very quickly. We cancelled another hotel for the night prior to our stay here due to mold exposure and poor service and this hotel was very understanding to the urgency to our situation that they allowed us early check in and sanitized the room as a precautionary measure. I would consider staying here again upon another visit.

This was my & my husband's first time to Catalina, so I purchased him a hotel room & helicopter return flight combo for his birthday. Right off the bat Asia, who assisted us with the booking, was incredibly personable and helpful in assisting us with upgrades, answering our Qs, communicating with the helo company, and providing vouchers for our transpo from the helipad to the hotel. Since the room wasn't ready when we landed, we were still able to check our bag with concierge as we explored. We received a phone call when our hotel room was ready, and we were even met with a complimentary bottle of champagne that evening. The hotel itself is truly one of the nicer ones I found while doing my research in terms of bang for buck. We stayed in an Ocean View room and it was spacious, clean, with a beautiful view. We took advantage of the rooftop hot tub and the site is VERY walkable, with the marketplace right next door and the location being very central. We cannot wait to visit again - thank you Asia for making our first time stay such a memorable one!

Vanessa at the front desk is absolutely horrible. I don't know why she's working in customer service. She said she couldn't hold my bags even though I'm a booked guest. Then when I was checking in she said no room changes are allowed even if we pay for it. Which is a complete lie. The rooms are okay at best, very old and dated. No views. Very small. Avoid Vanessa and this hotel at all costs. She was also talking bad about me and my family in Spanish to another co worker. Don't recommend

Buyer beware if you are booking reservations. Just called the hotel to nook two rooms snd the woman who answered could give me availability and asked i give exact dates over a 6 week period. Pretty cumbersome so I went back to the website snd booked one room at a cost of $1400.00 for 2 nights. When i could not find the second room with the same views i called the hotel and the same unhelpful woman answered and told me she cannot give me a second room with the view. I asked her to cancel the first room since I cannot get a second. This was all within 5 mins of booking the first room online. I WAS CHARGED $$150 to cancel the room when 1) they would not help me book anything on the phone and 2) i could not book 2 rooms at the sane time. Super disappointing service and policies for a higher end hotel. Customer service should not be associated with this hotel.

One may be a bit harsh - really 1 1/2 to 2 would be my honest review for our specific experience and here's why: 1) Right off the bat, when talking to the front desk associate on the phone, she was not overly pleasant with me when I inquired about an upgrade. I asked a couple of questions and she just had that impatient/annoyed tone to her voice. When I asked if they could do anything special for my husband's 40th bday (it was on the day they arrived to the hotel) she said they could have champagne waiting for us. Awesome! Was it there when we got to the room? NO. They admittedly forgot. 2) Even though they weren't near capacity, we got a late check in and an early check out. 3) The entire flooring near the bathroom and pretty much throughout the room was water damaged and uneven. It desperately needed replacing- I've attached photos. The manager's response was something along the lines of - we just haven't gotten around to it yet. Also, the bathtubs need refinishing - they are awful. 4) The jacuzzi doesn't have a lock for guests to use so locals/people not staying there are free to use it as well which is what happened when we were there. They were very nice so we didn't mind much but still??? 5) To top things off we had a non-working tv. I called down to let them know, they said someone would be right up and, guess what ? They never did!

We stayed at Hotel Metropole for about 5 days. We had the medium suite oceanfront with jacuzzi tub and fireplace. We absolutely loved it. Was awesome to dive each morning and come back to such a nice room. The view of the boardwalk and ocean was super quaint and allowed us to enjoy just hanging on the balcony and relaxing rather than staying out. A few small shops downstairs make it easy for morning coffee and access to the town. We will be back!

We stayed 3 nights and are going back next week for another 3 nights. The entrance is on W. Whittley Ave. approx. 50 feet up from Crescent. Awesome hotel.

If I could give this a minus star, I would. Catalina is not St Tropez or the Madlives, my standards and expectations were already adjusted and accounted for and lowered to minimum. But this was rock bottom. The hotel has zero service, and it was a bait and switch making everything about the stay just horrific. Apart from the central location, nothing is worth the stay here. Beds are uncomfortable, the heater wall unit goes off and on loudly all night, there is construction material all over in the hallways worse than a third world war site, and the worst part: there is NO breakfast. Unless you call styrofoam cups, cold coffee, set up on plastic tables bunch of Costco bagels and fruit put in the foyer (not even the lobby) and you have to come stand in the lobby precariously balancing a cafeteria tray with horrible food on your hand a reasonable way to start your day. They say breakfast is included: what breakfast???? Where do you sit? No tables, nothing. If you are including a breakfast: include it, don't present this half ass nonsense. The hotel hasn't responded to our feedback: clearly a historically winning combination of reciprocity, care, and outstanding service! If you need to change your ferry tickets, sorry, hard out of luck trying to get any help from the front desk which helped you book it in the first place. Do not stay here. There are other properties that had it together, and provide hospitality at the level of the money you are paying.

All my bookings with every other hotel in the history of my existence on this planet have offered a full refund if the reservation is canceled within a certain amount of time. This hotel does not and charges a 5% fee so... probably best to avoid it.

This is a great hotel it's very clean and cozy lots of personality and yes it was in a Julia Roberts movie. .

I love this hotel!! I have stayed here a handful of times everytime I visit the island. And its the only place I'll consider staying in the future. Service is top notch, always with a smile, clean, quiet, easy checkin/out, and perfect location.

Lovely Hotel! We came here for our honeymoon. Got the honeymoon package. Great options included in the package to great restaurants and attractions. We also got the custom robes and in-room continental breakfast, 2 trays of fresh food and snacks delivered to our room promptly on time every day! We loved the decor of our room, very modern and comfy. Comfy beds. Great view from the balcony. We didn't hear the neighboring rooms, however the jacuzzi tube was a little loud.. But over all, had an amazing stay here. The staff was super polite and attentive. I look forward to returning to the Metropole!! Thank you for a wonderful stay!!

My husband and daughter (named after Catalina!) were attempting to bring my parents and unfortunately our 4 month old very got sick - turned into a little bit of a cluster. Originally we had booked through booking.com (postpartum brain fart) and will never use them again. LUCKILY I was able to finally call the hotel myself and speak with a Lovely gentleman, Cody. He was professional and kind and very understanding and accommodating. Just the interaction on the phone call alone will prompt me to only stay here when on island moving forward!!