Hôtel Métropole Genève

Its a beautiful facilty in a great location and the staff is very friendly and kind. We stayed for 4 nights/5 days in a traveler's suite and had another nice room for our family of 5. For what we paid per night, the rooms were smaller than expected and while there are thermostats which make you believe there is air conditioning, which is also stated on their website, there is no air-conditioning, only a fan setting to blow the air. Even on 16c, the temperature stays the same and it is pretty much the same throughout the entire building, even warmer in the bathrooms. During our extended stay it was about 87 to 90f outside and coming inside to the room was hard to cool off and it was hard to sleep at night. We asked the front desk on our second morning and they said something about a law and put a stand-up fan in one of our rooms. There is no top sheet on beds, only the thick comforter which also doesnt help when there isn't AC. The door to one of our rooms did not lock when shut and can be opened at anytime by anyone. We didnt want to complain and felt very safe in the hotel, so we didn't worry about it. The breakfast staff were mostly friendly but the breakfast food was not good. Very few options, the exact same every single morning which got old after the second breakfast. Hard to get them to give you a cup of coffee and the last day the cucumbers were not edible. |It's hard to leave a negative review, especially when the staff was friendly and after being in such a beautiful town, but for the price you pay to stay in this hotel, management could do so much better. I would never have reserved knowing there was no AC in the month of June. But I am thankful for the kind staff and I k3now that those things are outside of their control.

Very nice hotel with an attentive staff and incredible location. Breakfast was nice in the morning and the rooftop bar had a superb view of the lake. The hotel is within walking distance of all the major points of interest in Geneva. One issue was AC - if you’re an American who can’t handle the heat too well, coming here during the summer might not be the best idea. Hot rooms, even with AC and a fan. Overall a great place to stay however.

MET Rooftop: one of Geneva's finest views, but with the snobbiest hostess. We just wanted to have a drink with friends after work. When we arrived, she hardly greeted us or even considered us. Very haughty, not smiling and clearly didn't want to be there. She made us wait 20 min while half the terrace was empty. While we were waiting, I just wanted to show my friends the magnificent view and she refused, asking us to stand behind the rope. Where have the standards of a 5-star hotel gone? Life's too short to do a job you don't like!

Exceptional service and true hospitality! The team at Hôtel Métropole Genève went above and beyond to make my stay comfortable and memorable. Everyone was professional, kind, and attentive throughout. I’ve stayed in many hotels across Europe, but the experience here truly stood out. Highly recommended!

The Hotel Metropole was perfect for our family trip. We stayed in a newly renovated junior suite and the room was beautiful with luxury details. Everyone on staff went above and beyond to be helpful with luggage, early check in, directions, etc. The location is amazing!

This hotel has no AC despite the hot summer. All they do is say their AC is not working and “may be” working tomorrow. They provide fan and ice which are useless. Look at all the reviews. This hotel has AC issues since one year ago and not fixed. If you want to have a sauna the whole night this hotel is for you. Unbelievable

Breakfast was very average for 5 star level. Literally no choices no cut fruits. Very bad for 5 star level. The staffs working at breakfast was so less nothing was getting refilled. Rooms are too small not at all 5 star. Very Average basic hotel . Also they had added some extra room service bill wen v checked out which v didn't even order. This was shocking. By the time v reached the station more than 1500 chf was taken from our card without a reason . Wen we called they said they wud refund but till now amount not refunded. So ppl just be careful with all these things when u stay here. Not walkable to station . Need to take metro .

Currently in the middle of a major reconstruction, no lobby during renovation, converted a meeting room into an interim lounge with water & coffee but no service, rooms without a view due to scaffolding, no curtains in the room, construction workers can look unprotected into the room; waited for my room until 17:00. Eventually received a cocktail voucher for the Rooftop Bar from a friendly and committed young colleague at the reception. Young guy managing the entrance to the rooftop bar then messed it up again, arrogant attitude, then needed to go back and forth to check available seats in the bar, which appeared to be a bit more than half full. Drink was ok. Nuts were offered in an open bowl. Other hotels do this more hygienic. Was reminded of my experience in the rooftop bar from the late afternoon when I came back after dinner and loud basses were heard until late night. Would give them another chance after they finish their renovation but currently wouldn’t recommend staying there.