Hotel Metropole

Myself, husband and two adult children stayed at the Hotel Metropole for a week in mid-August. We booked with Inghams, and had a Queen and two singles on the fifth and sixth floors. Even though we had booked standard rooms, these two floors were refurbished in the winter. So all of our rooms were modern and furnished to a high standard. The view of the mountains from our balconies was stunning. When we arrived and opened the curtains, we were greeted by paragliders swooping down! The rooms had climate control, but this was ineffective in the heat wave. The reception was quick to supply fans, and despite the heat we were able to stay cool with these and with the balcony door open. As we were on the sixth floor, we could hear the noise from the street below, but not enough to disturb our sleep. All of the staff in the hotel were friendly, helpful and welcoming - the manager, the reception staff, restaurant staff and housekeeping team. Nothing was too much trouble. We were half board. Breakfast was plentiful and was well stocked whatever time we arrived. They were quick to replenish items and refill the coffee machine. We ate in the restaurant at the top of the hotel every night. The views are incredible. The restaurant staff were lovely and so helpful. The menu offered enough variety for us for the week. The food was always well presented and delicious. My daughter used the gym and the sauna and was impressed with these. The hotel is in a perfect location right in the centre of Interlaken and close to both railway stations. We used it as a base to visit Thun, Jungfraujoch, Lauterbrunnen, Murren, Wengen, Mannlichen, Grindelwald, Brienz, Meirlingen and the Aare Gorge. Overall we were really impressed with the hotel and would definitely recommend it, as well as returning.

Our experience was horrible. I had booked the hotel for the night before, so when we arrived the next morning our room would be available. I also informed the staff at the hotel, nothing was in the notes. However, when we arrived we were listed as "no show" our room was taken, I had requested a high floor at the front with balcony. They gave us a room on the first floor next to the maid's supplies. Room 11. It was horrible. The hotel needs to be renovated, carpets need to be changed, the bathroom does not lock. Location was central and good, but I would never come back to this hotel. Breakfast was included, but our schedule did not allow for us to have breakfast, the timing did not meet our needs. Hotel needs to be cleaner.

Nice centrally located hotel. The front staff are friendly and helpful. The outdated room is better value - spacious and clean with comfy beds. Also has balcony facing the park. We are fortunate enough to witness fireworks from our balcony celebrating Switzerland National day. Breakfast is extra.

It may not be the most striking hotel from the outside, but once you step in, the experience is truly impressive. From the warm service to the comfortable rooms with amazing views, everything feels well thought out. The rooftop restaurant and bar are another highlight, adding to the overall charm. A generous breakfast and the very central location make it hard to ask for more.

This is the only hotel I want to stay everytime I visit Interlaken. Crystal at front desk was amazing. She came all the way to our room to deliver cake as we were celebrating our wedding anniversary. This hotel has amazing view and very well located. So many restaurants and shops within walking distance. Can’t get enough of this hotel. I wanna go back!

We were given a room on the 3 rd floor, it’s unrenovated and is not 4 star. The room is falling apart. Our a/c is a portable fan. The fan in the oh so small bathroom, makes so much noise you can’t leave the light on. The wardrobes all need replacing. No kettle in the room. So old it is more like 2 star. The carpet is threadbare. There isn’t a lot going for it. Would not recommend .

Great location, amazing views — but some service issues. We stayed here for 3 nights in July, paying around $400/night. The breakfast was excellent, and we loved the lounge area and rooftop terrace — ideal for relaxing with mountain views. The balcony in our room offered a beautiful view of the park, and watching the paragliders land every day added a magical touch to the experience. The hotel is also well-located, just a short walk from Interlaken West station. However, for the price, a few things were disappointing: • No kettle or in-room tea/coffee. We were told to go to the lounge upstairs for it (it’s free), which is fine, but still surprising at this price point. • When we requested a kettle, they made us sign an undertaking promising to return it — something I’ve never encountered, even in budget hotels. • At checkout, they falsely accused us of taking minibar items like Red Bull and sparkling water. In reality, we’d been buying our own sugar-free Red Bull from local stores and only drink still water. They eventually didn’t charge us, but the incident felt unnecessary and fishy. All in all, it’s a good property with great views and some solid amenities — but for $400/night, I expected better service and fewer hassles.

We loved our stay here. Queen Deluxe rooms on the upper floors were spacious, modern, and had the most breathtaking views of the mountains from the very private balcony. Centrally located and across from an open green space. We liked that a fan was provided in room to help move around the warmer July air. The lounge provided water, tea, and coffee anytime. The staff were super friendly and even sent us off with complimentary bottle water at check out.

I stayed here for two nights and LOVED it!! I was on the top floor (14) with a view of the mountains, Interlaken, and the paragliding landing park. Singers at a nearby restaurant serenaded every night for dinner. Horses and buggies were taking riders around the area. The stores were great for chocolate, watches, clothes, souvenirs, etc. The hourly church bells were charming. Every employee I encountered was friendly and helpful. Online reservations through Expedia and check-in were easy. The lobby is beautiful with a bar, lounging area, and even shopping. It feels like a casino. There are three elevators; I only had to wait once because of a large group that just arrived. I was in a single room with a nice bathroom (shower) and balcony. I would have liked fluffier pillows and one more towel plus washcloths for showering. I also made reservations to eat at their awesome restaurant (Top of the Met) with panoramic views and gourmet food. I wish I could get the recipe for their sauce that came with the roasted chicken. I could drink cups of it. Unfortunately I wasn't able to try out their sauna or fitness center. Next time!!

Came to their bar/restaurant at the very top to have a few drinks on their terrace which overlooks beautiful Interlaken. The view is amazing! and a glass of wine wasn't priced too bad either- about $5.

Such a great helpful staff, the night shift reception guy was very great, he warmed welcomed us and told us everything we need about the places here. The room is big and comfy, the breakfast ha a small but good buffet. The location of the hotel is very great. And the view is on the ost mountains, best view i've ever seen. 4 out of five.