Hotel Metropole

First, let's address the elephant in the room. This hotel is incredibly ugly from the outside. There, I said it.||But inside, it's gorgeous, the staff are friendly, the rooms are incredibly good value for money, and almost all have amazing views of the mountain. I had a room on the 12th floor, it was clean, modern, with USB sockets next to the desk and next to the bed. Actually, next to the desk is a Swiss electric socket and an EU electric socket... that's pretty cool. ||The room also has a balcony (most have mountain views) and a small fridge. They are modernising all of the rooms, and they are really modern and comfortable.||There is a nice exercise room downstairs, and a small sauna area.||One huge tip: the hotel offers "Half-Board" for 39 CHF per person, but unlike every other hotel in the world, this just gets you either a lunch or a dinner, nothing else. It doesn't include breakfast (which costs 25 CHF). Sorry, but that's not what "Half Board" means.... you've been warned !||Otherwise, there's a free coffee machine on the first floor, and a Coop Pronto supermarket just across the road, where you can get a massive coffee for 4.50 CHF, and plenty of bars and restaurants 2-3 minutes walk away.||This is absolutely my favourite hotel in Interlaken, in a perfect location. I have nothing negative to say about it, and I can't wait to go back.

Great location, beautiful rooms, excellent sleep quality. The Roof Resteraunt has amazing views, good quality food and the service staff is amazing. Try the special deserts displayed at the entrance of the restaurant. Front office staff is professional and sincerely helpful. Even the taxis you book through them are very helpful. Perfect gem of a place. Will definitely stay here again when in Interlaken.

Webster’s dictionary should put Metropole’s photo next to its definition of a great hotel. No exaggeration. The check in was quick, utterly professional and friendly staff paid attention to what we needed as two older guests after a long day of traveling, and got it done with empathy. Room was tastefully appointed and functional - plenty of charging ports, great water pressure in the shower, quiet with a great view, space well used for necessities rather than silly over-furnishing. Housekeeping was great, so were the lovely staff in the restaurant (great food by the way), and the front desk staff are the real assets of the hotel. Everything worked as it should, we rested well, got all our questions about sightseeing or nearby restaurants, markets promptly answered, rooms and common areas were impeccable and we felt safe staying there. Book your stay at the Metropole, you won’t be sorry!

We arrived by train and walked to the hotel from the station. Upon approaching, the building looked quite run down compared to the surrounding area, which was concerning. However, we were pleased to find that the interior had been recently renovated. Our room was modern, clean, and fresh, which was a welcome surprise.|The hotel was going through renovations, and while the updated areas were nice, there were a few things that left us disappointed. First, there was no assistance with luggage, which was a bit of a hassle, especially after a long journey.|The lift system was unlike anything I’ve seen before: you select the floor when you call the lift, and you need to use your room key. There are no buttons inside the lift itself. It took us a little while to figure out how it worked, and some guidance on how to use it would’ve been really helpful.|The room was equipped with both European and Swiss-style sockets, and the free Wi-Fi worked well. These small touches made our stay a little more comfortable.|However, the biggest issue for us was the food, which led to us giving this hotel only 3 stars. Breakfast was adequate but nothing special. Dinner portions were small, and very limited in choice. The New Year’s Eve "Gala" dinner was a huge disappointment. The starter and dessert were buffet-style, but the main course, of which there was no choice at all, was served as veal, which no one in our group ate. It looked undercooked and unappetising.|To make matters worse, there weren’t enough staff to handle the number of guests, which caused long delays between courses. The tables weren’t served in a coordinated manner, so some guests had finished their meals before others were even served. This made the experience feel disorganised and frustrating.|Although the renovated rooms were pleasant, the issues with the food and service left us with a sour impression. Given the overall experience, we would not return.

We had a wonderful overnight stay at the Metropole. It's the highest building around, and we were on the 13th floor with amazing views of the Jungfrau. While the outside looks a bit brutalist, the reception area and our room were very welcoming and stylish. The best point was the service, though. I had forgotten an item in the room and the hotel staff swiftly posted it to our home in the UK. The communication and effort they made were above and beyond expectation. Many thanks to the Metropole Team, we'll be back!

I enjoyed my stay here so much! I had a beautiful view via my terrace, facing the mountains. Hotel cleans rooms every day and does a wonderful job. Breakfast was very fancy and delicious. The elevators were super efficient - I never shared an elevator with anyone and always got one within 10 seconds. Interlaken ost is a 13 minute walk, Interlaken west an 8 minute walk. They also give you an Interlaken card for travel nearby. ||The only thing I wish is that there was laundry services available on site. Other than that, if I find myself in Interlaken again I will 100% rebook! Thank you all!

Stayed at twin deluxe room which is newly renovated and on the higher floors. Chose this specific twin room because of its size.Pros:1. Hotel staff were friendly both at reception and breakfast2. Rooms were fairly large and modern, views were incredibly (ask for mountain facing room)3. They will give you an Interlaken guest card.4. Location is about 7-10 mins walk from Interlaken West Station and surrounded by high-end shops. 5. There's free self-service coffee and tea making area at one of the floors and its helpful if you have a jug/bottle to fill cold/hot waterCons: 1. Same breakfast everyday and it lacked variety2. No kettle nor cups to make hot drinks (notice this is the case with hotels in Switzerland3. TV channels were mostly in German language

First the good things: super friendly staff at the reception and restaurant. Breakfasts were satisfying as well as the location right in the center, nice view from the balcony. Now the bad: The hotel doesn’t looks great from the outside, it’s a tall old building which doesn’t fit the beautiful scenery of Interlaken. There was also a renovation happening so it’s been extremely loud from 9 to 5. The rooms are rather small and basic. The building is old so definitely good that some renovations are done but doesn’t help in having a relaxing stay. Overall, it was okay.

I stayed here for two nights and LOVED it!! I was on the top floor (14) with a view of the mountains, Interlaken, and the paragliding landing park. Singers at a nearby restaurant serenaded every night for dinner. Horses and buggies were taking riders around the area. The stores were great for chocolate, watches, clothes, souvenirs, etc. The hourly church bells were charming. Every employee I encountered was friendly and helpful. Online reservations through Expedia and check-in were easy. The lobby is beautiful with a bar, lounging area, and even shopping. It feels like a casino. There are three elevators; I only had to wait once because of a large group that just arrived. I was in a single room with a nice bathroom (shower) and balcony. I would have liked fluffier pillows and one more towel plus washcloths for showering. I also made reservations to eat at their awesome restaurant (Top of the Met) with panoramic views and gourmet food. I wish I could get the recipe for their sauce that came with the roasted chicken. I could drink cups of it. Unfortunately I wasn't able to try out their sauna or fitness center. Next time!!

Came to their bar/restaurant at the very top to have a few drinks on their terrace which overlooks beautiful Interlaken. The view is amazing! and a glass of wine wasn't priced too bad either- about $5.

Such a great helpful staff, the night shift reception guy was very great, he warmed welcomed us and told us everything we need about the places here. The room is big and comfy, the breakfast ha a small but good buffet. The location of the hotel is very great. And the view is on the ost mountains, best view i've ever seen. 4 out of five.