Hotel Metropole

This hotel is sophisticated, charming, and set in the most beautiful grounds of manicured gardens with spectacular views. The rooms have retained their elegant style with attention to detail in the amenities to make your stay the completely memorable experience you would expect. The staff are very professional and helpful. The spa area is wonderful as is the pool and sea side area. So much attention to detail. Breakfast buffet is superb! Thank you to the hotel management and staff for such a magnificent holiday break!

Best Hotel in Santa Margherita Ligure! My husband and I came to this sweet little town thirty years ago but could only afford a small room in a pensione. This time we spent five nights at Hotel Metropole. The staff are incredibly sweet and hardworking. The room was spacious and the bed so comfortable (although I had to ask for a fan because of the high heat wave) , the gym and spa were great and I love the ‘beach’ area. You can jump right into the sea and they have pool noodles to use! Breakfast was the same but very good and the staff couldn’t do enough to make you happy. Can’t wait to return!

I love this hotel. We recently ended our Italian vacation here. The grounds are beautiful, the rooms have an amazing view of the coast and the beach area is perfect. The staff are also very helpful. Breakfast is included in the price and it is delicious.

The good: great location for exploring Santa, Portofino, and Cinque Terre. Housekeeping and breakfast were great. The pool and pool staff are nice but pool is small. The lady at check in was very nice. The spa pool is very cool. The gardens are stunning.||The medium: the rest of the desk staff were unhelpful bordering on completely unorganized-charged us twice because they “used the wrong machine.” There’s a sewer smell in the hallways (it’s an old hotel on the shore, I understand this.) The beach platform is not good. ||The bad: the free beach chairs are awful so you have to pay for loungers. My hat was stolen while we were in the spa pool. I put all my effects in a locker but my hat did not fit. As we were the only guests and it was near closing time, it seemed ok to leave it on the bench by the lockers. When I couldn’t find it and asked the staff person if they had picked it up, she was immediately aggressive that “there was no hat.” Draw your own conclusions as to who stole my hat. ||We were really disappointed we could only get a room here for 2 of our 5 nights in Santa but it turned out to be a blessing as we also stayed next door at the Helios which was honestly a much nicer experience.

This place is a well kept secret and a hidden gem, wow, so happy to know about it! I came in August 2022 and now again July 2025, both times were excellent. The service! I'm just going to say the service and the attention to detail is one of the things that really sets this place above. And additionally, it's a stunning location, minutes walk from the train station and nestled in it's own private cove of water front real-estate. I get the sense families start coming here for years, as a tradition and I can see why. Very comfortable, I had everything I needed, the access to the sea is exemplary. Yes, you have to pay an additional €20/person/day for a flat bead chair, ok, it's worth it, and everything else I would say is quite reasonably priced! suggestion: go to Trattoria da Pezzi for lunch. I had a great time here, will go back and hopefully with family. This place seems kid friendly as well.

My friend thought it was perhaps the best hotel she had ever stayed at. I am more widely travelled but I thought it was among the best. I booked it 9+ months in advance to get the best accommodation at the best price. It's in the perfect location. It's in town around the corner from the train station. From the center of town, there is an easy (but crowded) bus to the center of Portofino that leaves every 15 minutes. I suspect Santa M. L. is a better place to stay than directly in Portofino.||It has great amenities. The spa is free and nicely arrayed with a steam room, sauna and large indoor pool with sea water and massage water jets. One needs to reserve an hour in advance. It was not crowded so they let us stay later. The chases lounges on the aqua sea are magical as are the fragrant gardens. The gym is well enough equipped. They specify that they wish you to dress for breakfast. The buffet was not the best I have had in Europe but was above average. They gave us a room with a beautiful view and a small balcony. There were black Ants that came in from the balcony but they sprayed and that took care of it ||We stayed 3 nights which was ample time to see the immediate area. But one could stay here longer and tour Cinque Terre as well.

Beautiful hotel in a great location. It's not a five star hotel but the pool, staff and location are hard to beat. The beds were comfortable the shower was awesome.|The cocktails overlooking the beach were awesome.|We only stayed one night but I would definitely choose this hotel again.|Well worth it!

The location is the best thing about the hotel. It is walking distance to the train and bus station. It is also near the city center, which is good if you want to have any food or drinks outside of their allotted time they serve. Their sign says the bar is open most of the day. It isn't. The only bar we saw open was the bar above the beach for its three hours a day. Breakfast and dinner are served at their specific times ONLY. Otherwise, you're on your own. Don't plan on bringing food or ordering food elsewhere or plan to pay their extra fees. The beautiful garden is the second best thing. You can walk it in 15 minutes if you take it slow. All the amenities for their small fraction of a private beach are extra. We were more comfortable leaving the hotel and going to the public beach next door. It is way bigger and more friendly. Outside of all the little rules they have for everything, the reception service is the worst. Tourists are NOT welcome here. We spent four nights here and didn't receive a "thank you" or a "how was your stay?" at checkout. If you speak anything other than Italian, you're really more of a bother. This is a hotel for other Italians, not tourists. At first, I thought it was because we were Americans, but then we saw other English speakers get poor treatment and eyerolls. The housekeepers and other staff were more friendly and welcoming. We actually snuck cheese and crackers to our room on our last night because we didn't want to spend any more money at the hotel. Pretty sad for the amount we paid and the distance we traveled. I wouldn't come back here, and I would recommend English speakers stay somewhere else. (This is the only poor review I've given on Google. I like to give businesses the benefit of the doubt and try to use this platform for positive encouragement. But I did not feel welcome here.)

Exceptionally amiable hotel with nice food and moderate prices. Saltwater pool and small beachfront are a big plus. Don't mind the €18 bottle of Pinot Grigio either. ;)