Hotel Metropole Taormina

Perfect weekend spent at the Metropole! From check-in to check-out, we were treated warmly and professionally by every member of the team (special thanks to Giuseppina, Ambra and Lucia!). The position is ideal, right in the center of town; spectacular view from our spacious room and also from the terrace bar and breakfast area. Superior quality of service, beautiful festive holiday decorations, and all-around excellence. We look forward to returning!!

The best restaurant in Taormina is Hotel Metropole Taormina Restaurant & Bar!!! It is a cosy place locates in an ancient building with the beautiful view on the sea. When you enter the lobby, you immediately feel the friendly, cosy atmosphere complemented by live music. First, we had cocktails as an aperitif and sat on the terrace enjoying the view, cocktails and everything around us. The cocktails were wonderful, beautifully presented, and the canapés were incredibly delicious and beautiful. Then we went to dinner at the restaurant located one floor below, but with the same stunning sea view. Sebastian helped us throughout the evening, both with the menu and presenting the dishes we chose. I am super impressed with both the dishes and their presentation. They were incredibly delicious. We also learned that a new menu and new dishes are developed every day, and these are not just meals, but works of art that are beautiful to look at and incredibly delicious. My pasta with mussels was amazing tasty, and the mussels were cleaned of their shells. Our dinner was complemented by delicious white wine. I also tried a dry orange wine, which was very tasty and unusual. Thank you to the team at the Metropol Hotel Taormina for their hospitality and a wonderful evening. You are the best!!! This is a place where you want to return again and again to enjoy the company, atmosphere and food.

Vertical layout like Taormina. The suite’s all involve steps and loft like sleeping arrangements with the bed upstairs bathroom upstairs and a very small sitting room balcony downstairs. The balcony view is spectacular. The hotel is perfectly located if you want to be in the hub of the busiest part of Taormina. It is an oasis inside, but step out the door and you’re in the Steam of foot traffic. Unfortunately, there was an intermittent smell in the bathroom, which was distinct and unpleasant. Very efficiently run. The breakfast room is great. If you’re OK with the room steps, you’ll get an amazing view. Good for a short stay. Beautifully renovated and maintained. Staff all very friendly.

September 12–15, 2025 | Room 309||The Hotel Metropole is undeniably elegant, ideally located, and staffed by friendly, courteous employees. Unfortunately, several serious issues prevented us from enjoying what should have been a luxurious stay.||||Non-functioning air conditioning||Throughout our four-night stay, Room 309 remained at a constant 23.5 °C despite the A/C being set to the lowest temperature. We reported the issue daily and received repeated assurances were given that it would be fixed, yet nothing changed. On the third night we were offered only a small desk fan – unacceptable in a 5-star hotel charging an average of €570 per night. We slept poorly every night.||||Unhygienic breakfast experience||The breakfast buffet was overrun with bees. Dozens were flying around, landing on food, and many were trapped inside the chafing dishes with the hot food. It was impossible to eat comfortably and raised serious hygiene concerns.||||Dangerously slippery pool||The steps leading into the pool and the pool floor itself are extremely slippery. Several guests, including us, nearly fell. This is an unacceptable safety hazard for a luxury property.||||Finally, because we had prepaid the entire stay, front-desk staff informed us that “nothing could be done.” I subsequently emailed both the hotel and its parent company (hotelmetropole@bzarhotel.it) outlining the problems. They replied with an apology but offered no compensation or attempt to make things right.||||While the public areas and staff demeanor are lovely, these critical failures – combined with the complete lack of goodwill after the complaint – left our experience far below true 5-star standards.||We hope management addresses these issues promptly so future guests are spared the same disappointment.

We stayed four nights at Hotel Metropole Taormina and were generously upgraded to a beautiful oceanfront suite, the view was absolutely breathtaking. The staff were the highlight: Lucia and Angelique at the front desk, Maria (tours), Enza at the bar, Peppino (Giuseppe Russo) in the restaurant, and Sebastiano from breakfast and (another) Sebastiano at dinner service all made us feel truly welcome. Maria’s complimentary tour is a must – thoughtful and full of fascinating history. However, this did not feel like a true luxury stay. Our room had a strong sewerage smell for the first two days, and the infinity pool, while stunning, is unheated and too cold to enjoy in late September. Breakfast was very stressful with my gluten- and dairy-free requirements. I was told incorrectly on Day 1 that our package didn’t include à la carte, re-explained my dietaries daily, and one morning waited over an hour for eggs (I appreciated Peppino’s attentiveness in trying to resolve!) Taormina itself was so crowded on the weekend it was almost impossible to walk the streets, and the noise made sleeping difficult. Do not expect a restful sleep. The charm of the city feels lost to over-tourism, I completely acknowledge I am part of that as a tourist myself. If, like us though, luxury 5 star vacations are something you have saved a long time and planned carefully expecting it to be a certain way… we’d recommend visiting for a day trip rather than staying multiple nights. Taormina is breathtakingly beautiful, but it is not relaxing. The Metropole is central and has some wonderful 5-star staff (named in this review), but the organisation/ establishment itself is not a 5 star experience. Overall, the views and the staff named are excellent, but the stay didn’t justify the very high price tag. If you go, book an ocean-view room, that’s the one thing that makes it worthwhile!

The hotel exceeded all of our expectations. The service, food, drinks and accomodations were exceptional. Amber at the reception desk and Vincenza our server were amazing from day one of our stay. The staff was very helpful with suggestions and travel plans. We will definitely be coming back here again.

Lovely aperitivo at Hotel Metropole Taormina. Enza was incredibly kind and welcoming and even offered extra prosecco. Great service and a beautiful atmosphere. Highly recommended.

Beautiful location The service was outstanding everybody there was super nice. The breakfast was fantastic overlooking the water. The entire staff was great. I highly recommend it if you go there say hello to Amber at the front desk.