Hotel Mets Shibuya

The amenities were excellent and accessible, but maybe the toothbrush can be refilled in the rooms. The breakfast was great, food was so fresh and offers a lot of healthy options. All the staff are accommodating, except for one staff who did not extend help to us when we were having a hard time booking for a taxi going to the airport. She wasn’t helpful at all, and we were frustrated since we were already late for our flight. Maybe she came from a night shift or not that good in english. But overall the experience was great.

In general, the reviews that we have read online for this hotel accurately depicts the environment, room, food, location etc. ||with that in mind, we were still pleasantly surprised with the convenient location of the hotel. It was walkable to the train station, metro station, Shibuya Crossing, bus stops and had many shopping options around the area. At the same time, it was NOT smack in the middle of all the action such that you may risk too much traffic / foot-fall or noise. ||there was a humidifier in the room and also a universal usb charger which were both practical items that we appreciated. ||another plus was the breakfast selection at the cafe. It seems to be popular amongst the hotel residents and the selection was simple, sufficient and thoroughly enjoyable. all considering the price-point as well. ||1 minor gripe was about the check-in timing which the hotel is strict about. as we arrived on a red-eye flight, we were unable to get a room earlier and had to store our luggage and walk around / stay awake for another 4-5 hours before coming back to get the room

Self check in/out was very comvenient, hotel location is super convenient within walking distance to shibuya train station. Right opp the hotel is a convenience store, great for midnight snacks. Hotel room was small but that's normal of japan, i could open my luggage still, so that's a good thing. there were amenities for self service at reception floor, but in room there were shower amenities readily available.

Overall I am satisfied after a few nights of stay. But the hotel must provide more details on the direction to get from JR Shibuya station. Once I passed thru the New South Gate, there is no specific directions as to where to walk until I look up and saw the hotel from afar. Even then, no guide as to how to walk to the hotel. The hotel should put up the direction signage like to Hyatt House ( which leads us on to the direction to the hotel ) and only later I discovered the lift on the left to bring me a level down with my suitcase, instead of dragging it down the stairs. I arrived late at 9pm on a rainy night so that was no fun looking for the hotel in the rain. Had to ask a passerby for help..

I wouldn't suggest staying at this hotel. The room wasn't very clean. They do put fresh pajamas on your bed daily, but they leave the dirty ones in the closet. They don't clean the bathtub during my stay. Also, there's no safety box in the room, so I have to leave my laptop at the reception safety box every day before heading out. One night during my stay, there was a false fire alarm announcement. The only pro of the hotel is that it is near the train stations. There are better hotels in the same area.

Convenient location. Staff were a little blunt & unhelpful about the 3pm check-in time, not necessarily that great when you've been awake for twenty four hours straight so quite disorientated. Check-in was conducted over video call on a screen at the counter. Had no idea if it was a live chat & thought it was automated so this could have been explained better considering travellers may be weary & not necessarily at their best. Language barrier didn't seem to be a problem in these instances as staff spoke a functional level of English. Confusion with the breakfast too. Breakfast restaurant staff said you needed a ticket from reception, went there & reception staff said it could be bought in the restaurant - back to the restaurant & it couldn't! What a waste of time so abandoned it. Room a little small but that's probably to be expected given location & cost.

Positive: The staff were very helpful & kind. The hotel is connected to the train station which made it easy when coming & going, but we never heard the trains coming in when in our room. There is a microwave & washer/dryer on the lobby floor which was convenient. Negative: The rooms are slightly small but this did not matter to us as we were mostly out and about in the city and only in the room in the evening.

Positive: The location can't be beat. Negative: The airconditioning in our room was less than satisfactory and after walking around all day in very hot Tokyo, it was almost unbearable. Also our non-smoking room smelled like smoke.

Location, location, location! Centrally location in Shibuya by the Hachicko Square and Shibuya Crossing! Not only is it prime location for some of the most touristy spots, but it is also extremely convenient when trying to move around by train. The hotel we stayed at was right above a train station, so you can literally take the train to the third floor and you were at the train station! This was extremely convenient for us, especially when going back to the airport, as we had a lot of stuff we were hauling back, but it didn't really matter as all we needed to do was go to third floor. Unlike the hotel we stayed at in Shinjuku, this hotel was actually a little bit bigger, which gave us more breathing room. We did notice that this room was older, but as long as it was kept clean, that was the most important part for us. As it was fall/winter, the warm seats on the toilets were also everything! The beds are comfy and the room is also pretty clean. One thing I didn't like about this place was the fact that we arrive just an hour short before check-in time, and although they had rooms that were ready for us, they didn't bend the rules whatsoever as far as letting us into the rooms early, which was pretty unfortunate. Instead, they made us wait in the lobby area up until 3PM. They didn't actually officially give us a key until 3:45PM though, but I guess their free coffee and free amenities on the lobby floor makes up for it. I'd recommend this place for anyone looking to stay central for a reasonable price

We chose JR-East Hotel Met Shibuya primary for its convenient location attached to the Shibuya station. We took the train from the airport directly to the hotel and our trip was off to a great start. As is expected for Japan, the room is very small, but well equiped. It included a mini fridge, humdifier and free phone for external calls (we didn't need it though). We were plesantly surprised at the shower - which provided hot water on high pressure within seconds (sadly have experienced many hotels with weak water pressure resulting in miserable showers). Also part of the mirror is heated so it says fog free while you shower. Near the entrance of the hotel there's also an extensive amenities table in case you forgot something, or simply want to enjoy a new product, including basics like toothbrushes and combs, or even facial moisturizers and bath salts. They also spoke English fairly well, and smoothly helped us have our luggage shipped to our next destination, Kyoto. We booked a superior single room with 1 large twin bed for 2 people at an avg $159 (including tax). Overall pleasant stay and good value.

I'm a fan! This hotel is conveniently located at the new south exit of Shibuya Station. You don't even have to exit the station. The rooms are nicely appointed with a bidet and heated mirror to stay fog free while you shower. At the front by check in you can find most everything you need such as a hair brush, face wash and moisturizer, baths soaks to relax or invigorate, qtips, toothbrush, head band, and a variety of other travel necessities. The rooms are small, but it's Tokyo. Don't expect American accommodations. It close to lots of good places to eat and directly across the street from Lawson should you need some snacks and drinks. The rooms also have humidifiers which come in handy during the dry winter. You just have to put water in it. There is also a free cell phone to use during your stay. You can use it to get around or make international calls home or local calls as well. This place is definitely worth consideration if you are looking for nice accommodations close to trains that will take you everywhere. Also, there are super handy and cheap lockers just outside the entrance to the station should you have shopped til you dropped.

Location location location! We arrived late in Shibuya and landed at the JR East station, this is connected to the Hotel Met (3rd floor). We certainly were so happy that once we got off the train, we walked 7 minutes under ground, went up the escalator and boom - we were at the front door of the Hotel Met. It's spacious and roomy for 4 luggage's and 2 adults. There's a queen size bed, a desk with a nice desk chair, a small fridge, an ironing machine attached to the wall, 4 hangers, and a TV. It's a bit older inside the room but hotel itself is in good condition. Best part? It's connected to a trendy restaurant called Public Place and in the Main Street, there's a Doutor, many Cafes, Tons if Japanese restaurants, Stream shopping center, and the cross bridge to walk to Shibuya center. It was an awesome experience.

I really enjoyed this hotel. It was attached to the Shubuya station, which is SO convenient! But! It's located south of where you usually get dropped off from the station, so you did have to walk a good 10 minutes. I booked a "superior single room with a large twin bed", and it was nice simple room. The bed was practically a queen size and the walkway around the bed was small. It's not enough to have a large suitcase lay out open, but just to open up and get things out. The bathroom was huge compared to Japan standard and big enough for 2 adults to get ready in at the same time. Best commodity they had was the phone with internet you could take around!!! This helped us tremendously for using maps to get around the city and also for our convenience using the internet. I didn't read anywhere that the phone was provided, so it was such a great surprise. There was construction around the hotel, but it wasn't noisy and it didn't tape off anyplace we couldn't get too. I knocked off one star because I payed $145ish a night, which is pretty steep compared to some cool looking Airbnbs around the area. (I moved up the date of my trip, so all the best Airbnbs were taken). Also if you want to check in earlier than check in time they charge you by the hour (I think 1000 yen an hour). You can drop off your bag and explore a bit, then come back. Overall great hotel, but a bit pricey.

This hotel is really only good if you are in the city for a night or two, and need to be near the station (it is attached). I had gotten it as part of a package, and I do not recommend it for a long stay. There is a TON of construction going on, I was woken up most nights with all of the whistles blowing and yelling. In addition, it makes it very hard to get to. To cut through the station, you need to show your hotel key to 'pass through' -- and also get a piece of paper from the aisle staff. On my last evening, I actually could not get to the hotel; the JR staff had shut down the sidewalk to pass under the track. I was advised to walk 1/2 kilometer (at midnight) next to the train tracks to the next crossing hour. When I found a taxi that was able to bring me back around, I presented the receipt to the front desk. They did nothing to reimburse me (basically $4, after I'd paid just over $2,000 to stay there). The 'in room' amenities are pretty slim, a multi-port charger, two packets of instant tea, and a kettle.