Pablo S.
Google
Avoid this establishment at all costs.
Due to their sheer incompetence, I lost my holiday in Portugal. They repeatedly failed to send the confirmation email because they had recorded my email address incorrectly — despite my calling several times to ensure everything was in order. Instead of correcting their error, they cancelled my booking and then claimed they were fully booked.
The reception staff were unhelpful, incapable of offering any solution, and the manager refused to speak to me directly, hiding behind an email request. Their booking system is archaic and completely unreliable — you could very well arrive and find you have no reservation.
Utterly unprofessional, careless, and unacceptable in this day and age.
Archaic booking system, incompetent staff, and zero accountability. They took my details wrong, cancelled my booking, and left me without my holiday — then refused to fix their own mistake. Avoid at all costs.