Hotel Mirador

The location by the marina is nice, if you want to stay close to the sea; walking distance from the beach. Also only a short stroll to the old town and cathedral (15-20 min). Rooms clean and ok for 1 night, welcoming, friendly staff. Rooftop bar and pool were too crowded, it was impossible to get a sun chair in early September.

Had a lovely 11 day break in Palma staying at the Mirador. Our room: We stayed in a spacious room overlooking the marina, there were a couple aspects of the bathroom that looked a little tired and could do with an update.. but nothing that we were unsatisfied with! The view was gorgeous, the bed comfortable, plenty of wardrobe space, 2 chairs and a stool as well as a sofa in the room. Different options of duvet/extra sheets available in the cupboard (for which I'm very grateful as me and my husband sleep at different temperatures!). Could occasionally hear noise from the room above us when they moved furniture, but again, nothing worth complaining about! The staff: The staff at this hotel were perfect! We met Romerio at check in and he was fantastic, so pleasant and kind throughout our stay. All the staff were great! (Unfortunately I didn't get other people's names). The staff were helpful in ordering taxis when we wanted one, helped with any queries, and one member of staff even taught me a little Spanish when I asked him to! The cleaning staff did a good job, bringing fresh towels daily and making our beds. I would say they were less intrusive than cleaning staff I've encountered in other hotels, and didn't interfere with our belongings -which I'm happy about! Facilities: I did use the laundry service for a few items of clothing, it was done that day and neatly returned to me on hangers. Laundry services are never cheap in hotels, but I was happy with the service! The rooftop pool/bar area, again with gorgeous views across to the marina and Palma city and cathedral. The pool isn't massive, but it's clean and a pleasant area to spend time! We did find it quite busy, but returned later in the day for a late afternoon swim and thoroughly enjoyed it! The indoor pool/spa area - We used these facilities 3 times throughout our stay and found we had the whole place to ourselves! We had so much fun playing in the pool and lounging in the jacuzzi! if you want the steam room and sauna activated, you must tell reception 1 hour before you plan to attend, as these are not left on at all times. The food: We did not book any breakfast in the hotel, but did eat on the ground floor bar one evening, it was good portions and good service. No complaints! Would stay again.

Good location. Supposed to be a budget but the rooms is big and clean. I would have like coffe maker in the rooms. I also think the breakfast is too expensive compare the the hotel price. Don't know if it's good cause the price made me choose not to include it.

Hotel claims to be ‘4 star’ but for the amount we paid (almost £700 for 5 nights without food) I disagree. This is my first ever review and I don’t tend to write reviews.||Firstly, pictures on website look misleading and only show the ‘sea view’ rooms. Room we got was outdated, tacky and need updating and looked absolutely nothing like the photos on the website. Bathroom is decent. Pool is very nice and overlooks the port. One man at the Bar staff was very kind and friendly.|Secondly, The balcony door is extremely difficult to open, we had to call reception to show us. It’s old and unhinged. I think our neighbours were having trouble opening it to. You can also practically see inside your neighbours hotel room, literally no privacy.||Thirdly, Rooms do not have full length mirrors, these are outside the door which, again is difficult to open as it’s keeps getting jammed||And my final point would be the housekeeping and what prompted me to write a review. (And I never write reviews). No kettle or tea or coffee given. We asked for a kettle but it smelled of chemicals so we had to get hot water from the bar each time. The rooms didn’t feel clean, it seems like only the bed was done.||The receptionists were not very friendly or helpful and don’t apologise, lack of customer service was disappointing. On one occasion, We didn’t get clean towels… they just took our old ones and didn’t give us new ones.. we had to go downstairs to collect them as housekeeping wouldn’t come to us (which a 4 star you’d expect).||It felt like we were ‘pestering’ reception each time we needed something. They didn’t remove our dirty cups and saucers! The next day it’s STILL there and it just looks ‘washed’. Not even replaced. Fridge is pointless as it’s not stocked with anything from the hotel, usually water is stocked everyday. No iron. Hairdryer was so dirty I had to use a tissue over it.||Overall im disappointed in the price we paid for the hotel claiming to be a 4 star. On our first day we heard a lady complaining of similar nature.. and I have to say I agree.

Fantastic stay . Couldn’t fault our time at the hotel. Ideal location as it’s an easy walk into the city ( taxi available if you don’t want to walk) and would recommend a sea view as the balcony was perfect. Fresh linen every day .Great pool and spa . Really friendly staff :) a big thank you

Had a fantastic time staying for the Christmas vacation! The rooftop terrace as well as the view from the dining room are superb, nice spa& gym Staff had great recommendations for restaurants in the area, and was beyond helpful with any matter Truly loved staying here, highly recommend it!

This place have a lot of potential to become a great hotel. Unfortunately the 4 star is far from correct. It was impossible to get service at the reception, bar or from any of the staff members. The room was ice cold and had no controller for the Ac. It had a SUPER strong smell of hairspray in the rooms. Breakfast was probably the only thing close to 4 stars. But I would say 2,5 is more correct. I would not recommend to stay here if they don’t shape up and take their guest more seriously. Some of us had to pay the tourist tax and some of us didn’t. That was also a bit weird.

My partner and I have just returned from a really beautiful holiday at the Mirador. It is a lovely hotel with a fantastic view over the marina. We had a sea view room with a balcony. It is ideally situated for a leisurely walk into the city centre with many bars and restaurants nearby. The hotel staff are super helpful, the buffet breakfast is amazing and everywhere is kept really clean and tidy.