HonorNeil
Google
We had the misfortune of staying at Hotel Miro on the Thursday before Easter. Having booked an ‘inner courtyard view’ room, we were surprised to find the blind and curtain drawn upon entering our room (no.21), then dismayed when we discovered that the room in fact had opaque windows with no view out whatsoever (see photo). Extremely noisy air conditioning plant meant it was impossible to have the window open, whilst noise from other rooms travelled seemingly unimpeded with the window closed. ||||The room was therefore dark, claustrophobic and extremely unpleasant to spend any time in. The bathroom was only separated from the sleeping area by a curtain, which meant there was zero privacy, and the whole place felt damp. This deeply unpleasant experience was ours for the not inconsiderable sum of 200 euros for the night. Ours is not the first review to note these serious shortcomings, and I must conclude that this place trades on its (rather tired and dated) ‘designer’ credentials and central location. ||||We booked this hotel through booking.com and after providing a fair, honest review on that platform we received an extremely patronising response from someone who laughably describes themselves as the hotel’s ‘guest experience manager’ suggesting that we should have booked a junior suite instead! (at approximately double the cost). Earlier that same week, we had stayed at Sercotel Ayala in Bilbao, a wonderful hotel with spacious, modern rooms, excellent service and a delicious breakfast for around half the price per night, so the only justification for the Miro’s elevated prices must be its proximity to the Guggenheim museum. It certainly isn’t the place itself.||||Bilbao is a wonderful city, easily walkable and with many great bars, restaurants and indeed hotels. Do yourself a favour and stay anywhere but Hotel Miro.