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The hotel property and views are breathtaking 😍. Location is near a lot of attractions 👌🏽.
The roads in Port Antonio to get there are currently terrible, so drive slow 😖.
Did we have a 4 star hotel experience? 🤔 No. Rather an Air BnB vibe due to the current situation. If everything would be up & running we would give it 4 stars.
If you want to experience nature,
meditate, want to relax a lot or do a lot of hiking, this is the place to go to. You'll have a great time. If you expect 4 star luxury: don't book this hotel OR alter your expectation and you'll be fine.
THINGS TO KEEP IN MIND
Our garden room was basic (no airconditioning and tv. Free wifi which works well mostly).
Naturally airconditioning room = 2 fans and the possibility to leave doors and windows open. Result = bugs, red ants and mosquitoes. So, take mosquito repellent with you.
Breakfast isn't included. The restaurant is closed but an alternative is offered for which you have to make a reservation 1 day ahead.
So if you arrive late in the afternoon make sure you had dinner before, because there's no food or snacks in the hotel. There's no bar service either. So bring your own drinks and food (local supermarket down the hill). This gave us an Air B n B feel rather than a (4 star) hotel.
Also, you need to pay cash for the food alternative. You can't use your bank or credit card. We didn't know (because they didn't tell us upfront). When checking out, we had to drive 40 mins back and forth on a bad road, into town to get money from a cash machine in order to pay the food 🤔
You can make tea and coffee in your room, don't expect anything fancy or luxurious. We're happy the concierge gave us a mini fridge after we asked to put our drinks in the kitchen fridge.
We didn't know the rooms and beds are cleaned when you leave (or when you stay longer than 5 days). There's a note in the bathroom, but currently it isn't accurate due to covid staff problems, as explained by the manager after asking.
You need to ask for new towels, they don't come into your room to check if they need to change them on a daily basis.
Lastly, if you want info you need to ask. Don't expect outgoing staff members who give you a lot of information. Local staff is friendly when you address them and ask questions.