Debbie Hazell
Google
We booked directly through the hotel which according to the website should come with certain benefits, however we didn't seem to receive any of these like a welcome drink, although we were able to check in early which we were grateful for. We didn't get any advice from the reception staff about the local area or a map (which we asked for later), there wasn't anything wrong with this, other than on all of our recent trips we have been welcomed with more information.
Room was great, we had a superior room and it was ideal for us and spacious. The website said some come with balconies, we had requested a balcony as we had booked directly via the hotel and had mentioned it was a special birthday. The room had a 'balconette' but not a balcony as such, so unsure if our request was just ignored or whether they refer to their 'balconettes' as Balconies. Our tea and coffee was not topped up on one occasion and we didn't receive any milk, but this seems to be a common theme for us lately!
They had Shower Gel, Shampoo and Conditioner which was a bonus and the hairdryer was very good!
The rooftop pool/bar is very small and the pool very small. It is not just for hotel guests, but the public as well, which we did realise but makes it very uncomfortable if you want a dip and a sunbathe after 16.30pm when the bar opens. Also the bar times differ from the website.
We found the rooftop bar to be very disappointing, not just because it is very small. The service is extremely slow but also unhelpful. My partner asked if they do coffee and the waitress just said 'no" and turned away (he would have ordered something else given the chance). We also tried to go there for a special birthday drink, however, we did not get served, my partner attempted to go to the bar to order but was told to sit down to be served....however, nobody served us, so we left. Major improvements needed for the rooftop bar!
Hotel is in a great location for bus stops along the coast.
The Matiz restaurant was excellent. We chose the tasting menu without the wine flight and it was was great, we particularly loved the service from Sophia as well.
Overall a great stay but could be room for improvement at the rooftop bar and a better welcome from reception including the welcome drink advertised!