Nm12r Ic
Google
I stayed here for one night when my flight got delayed and it was a horrible experience.
First, I asked a man at the front desk if it was okay to smoke on the terrace and he was SO rude to me. He told me the entire hotel is smoke free and acted like I was an idiot for even asking? I politely pointed out that it’s uncommon to not be able to smoke on an outside terrace, and that they should advertise it as a smoke free hotel, to which he told me that it’s “the law all over Spain” (it’s not) and passive aggressively told me that I should go and smoke on the street corner.
Anyway, I walked up to said terrace and two separate members of staff offered me an ashtray straight away. People were smoking everywhere; You are very much allowed to smoke there. So this man at the front desk was just rude to me and tried to embarrass me at the front desk for no reason. Really REALLY poor customer service that ruined my experience straight away. The staff on the terrace were lovely, both the bar tender and waiter, which is the only thing that makes me give 2 stars instead of 1!
The hotel itself is fine, basic and over priced in my opinion, it does the job but no where near the quality you expect for the price. The bar on the terrace doesn’t open till 4pm, so you can’t even get a water or soft drink which is annoying.
The breakfast is adequate, but not worth the 40€ extra it costs. The coffee is from the kind of machine that you would get in a gas station, which I think is awful for a 4 star hotel. You have to ask and wait for a while to be given plates, glasses, ice, anything, the tables were not set for us and the whole place was a mess. You could instead walk around the corner for a much cheaper, nicer and more authentic breakfast.
Our room was very small, no balcony and the television has no access to Netflix, Amazon Prime or any app, which you would expect given the price you’re paying for the room. There was also a horrible lingering smell of sewage that kept coming and going which was really unpleasant. Our room had a bidet cover which I assume is to cover the drain smell. There are clearly issues with the hotel drainage system.
We only ended up staying here in a rush decision as our flight got delayed until the following day, and I am very grateful we were only here for one night of our holiday. I would not recommend staying here unfortunately, and I really think their 4 stars needs reviewing, This felt like a budget hotel.