Bruce M.
Yelp
In fairness, if Yelp allowed half-star ratings I would give this place a 2.5 -- 2.0 may be a bit harsh, but I just can't bring myself to call this place okay. The way the management handled a major issue with my room was pretty much a deal-killer as far as getting a decent rating, and there were other issues as well.
On the plus side, it's an attractive property, with the rooms contained in woodsy, cabin-like buildings (though not actual cabins) scattered around nicely landscaped grounds. The pool is large and well-maintained, and the restaurant is a nice outdoor dining space, although I didn't try it because the menu looked pretty pricey. The front desk staff are pleasant and try to be helpful.
My room, no. 103, was unimpressive for $281 + tax per night. The mattress was good, but the furnishings and decore were kind of random and cheap. The usual amenities were present -- small fridge, microwave and coffeemaker -- and worked properly. But there was one big problem and a couple smaller annoyances.
The room's windows consisted of three tall, narrow sets of louvered panes (also known as jalousie windows). Someone had the bright idea that if they made the windows of frosted glass, they wouldn't have to bother with shades or curtains. WRONG. The grounds are brightly lit at night, and directly across from me were 2 big floodlights, one of which was aimed right at my room. As a result, when I turned my lights off at night, the room was still nearly bright enough to perform surgery -- bright enough that I had trouble getting to sleep.
The next morning I asked at the front desk what might be done about this, and the desk clerk said she needed to check with her boss. I didn't expect an instant installation of shades or curtains, since no curtain rods were present, but I thought they might offer to move me to a less-bright room or compensate me some other way. Ha! The clerk came back to say that all they could do was give me a couple pool towels that I could cram into the louvers to create makeshift blackout curtains. That was it -- not even a complimentary drink at the hotel bar to make up for my trouble. Seriously? At these prices?
The towels did help, though putting them up was a minor pain every night (and of course housekeeping took them when they cleaned the room, so I had to replace them), but this was such a chicken**** solution -- and I can't have been the first person to ever complain about this.
My bathroom was weirdly spartan and had 2 smallish annoyances: There was no tub, just a open big shower with no enclosure. I suppose some think this kind of shower is stylish, but this wasn't an attempt at upscale decore -- the thing looked like it came from a Motel 6 in desperate need of renovation. And even with judicious use of the wand showerhead, there was no way to avoid splashing water on the toilet and floor that were right nearby.
The bathroom had an unusually low ceiling -- a bit under 7' -- and because some idiot decided that a large light fixture should go above the mirror, the mirror was positioned so low that anyone over 5' tall (I'm 6'1") has to stoop in order to see themself in the mirror. This is such a simple problem to solve: Just put the light fixtures on the sides of the mirror instead of above, allowing the mirror to be moved up a foot.
This could be a really nice place if the management cared. It's apparent that they do not.
P.S. After my stay I got an automated text asking me to rate my stay on a 1-5 scale. I texted back, "2.5 -- see my upcoming Yelp review for details." I got an immediate response saying they'd escalate this to the management because my feedback was very important. That was yesterday, and I haven't gotten a followup yet.