angelasG7160KE
Google
“5 star’s Excellent” ||I have just returned from a birthday 3 nights stay at this Venetian Gem of a hotel,||as a disabled female in a motorized wheelchair, ||as you can imagine ,there are many problems due to the structure of this enchanting magical 13 th century city, ||but with all the stress of getting into Venice city ,when my wheelchair accessible boat arrived with lift m & ,placed my wheelchair on on the Monaco dinning terrace my stress melted away,|| greeted by my smiling Venetian family of staff,||they were there to greet me ,||the only reason I keep staying at this beautiful hotel is the amazing staff & new management,||it was my fist time booking the new wheelchair accessible adapted room with this hotel||seeing the faces of all he wonderful” handsome” concierge Mario, & Nicola,||he is so lovely & friendly we talk about his family,||& Mario he is charming & friendly ,||he took time to escort me from the hotel onto the busy public vaparetto ,||& came with me to the beautiful Gritti Palace for my Birthday Lunch,||,’& the 2 other male concierge that greeted me off the boat,smiling ready to help in anyway ,||also the lovely helpful porter robert ,||who always remembers me with a lovely smile. ||nothing was to much for him ,||when I had a problem with the bed,|| as I can not lie flat due to my medical condition, ||when asked he brought 6 pillows to my room in under 10 mins & helped build the bed up with the pillows ,||so happy to see me again offering help, ||& all the friendly helpful beautiful ladies at reception ,||greeted me with Italian kisses on my birthday morning ,||& lovely Enrica who helped me when I was upset with a banking checkout problem,||& the lovely Davide in reception,||who made a kind gesture of upgrade to golden leaf wheelchair larger accessible room ,||when I opened the door to wheelchair accessible 320, ||I burst into tears,||as the Monaco have got disabled rooms perfect ,||so beautiful & feminine with Venetian glamour,,||with the beautiful gilt ceiling ,murano chandeliers ,|| large turning space for a motorized wheelchair ,|||with beautiful carved bed & most importantly a fully wheelchair accessible wide doorway into room,|| & adapted bathroom,||lovely marble bathroom with wet room shower drain on floor, ||white seat with handrails, & emergency help call button ,||lovely silver hand rails on the toilet & wheelchair height marble sink, ||so disabled guests experience the beautiful Venetian interiors with just a few adjustments ,||to help us & make us feel like normal guests,||the Monaco is excellent for disabled quests ,||It’s so easy being in your wheelchair, there is not one obstacle ,||from the terrace into the hotel lobby ,into the lifts ,into the bedrooms.,||even the lift fits a bigger motorized wheelchair,||& if you have a smaller foldable manual wheelchair it’s a breeze ,||the Monaco grand canal would be my number one hotel to book if you are disabled or have mobility issues ||my second would be the Gritti Palace,||||the lovely staff arranged a beautiful surprise on my birthday morning ,||when I was having my “Beautiful Birthday Breakfast “||watching the the sparkling sunshine of the grand canal water from the terrace ||they brought me a ||“Buon Compleanno Birthday “plate, ||with a chocolate cake & candle ,||which was very touching ,||the last 2 staff members I must mention, ||is the “handsome charismatic restaurant manager ,||”who was amazing with me & my wheelchair, ||friendly helpful nothing was too big a problem,||even before I got to the table ||he had anticipated my wheelchair & removed chairs. ||he also of got his excellent friendly waiting staff to help ,me with bringing my food from the breakfast buffet out on the terrace, ||also noticing to bring a glass of water to take my medications ,without being asked ,:||”in the evening what a beautiful setting before bed ||,drinking “chocolato caldo”or a peach Bellini from the bar on the Monaco terrace, |with the reflection of the white “Santa Maria Della salute church”|| the restaurant food is excellent, ||5 stars & ,reasonably priced for the magical setting,||they work so hard always with a smile,||& finally the new manager Enricco massomoto,he is handsome charming & friendly & welcoming ,|||It comes from the he top ,||if you have happy staff,|| & at the Monaco he runs a great team,||me being disabled in a Italian country is a worry if any emergency happened ,||in the hotel during the night , ||but he assured me ,all of his team & the staff new of my limited movement ,||especially when I have night medication & that iam in my wheelchair with disability,|| & that I would be the first guest they would come to help ,||so that’s reassuring,||please book this hotel ,||if you are disabled,|| as there is no problem the staff can’t deal with ,||they are all amazing,||“Well Done Monaco “||staff 10 out of 10 Excellent,||con Amore ,Baci Angelina,,Xx