Hotel Monastère Maastricht

Unfortunately, our one-night stay at Hotel Monastère was overshadowed by an unacceptable hygiene issue. On the morning of our departure, we found two cockroaches in our room (Room 215), one even crawling on the bed. We took photos as proof (see attached image).|We had very little time before check-out, so we didn’t report it to the front desk in person – instead, we emailed the hotel shortly after. While the hotel did respond, the tone of the replies was more focused on what we supposedly did wrong (not informing reception immediately, not showing the insects) than on sincerely addressing the issue.|Cockroaches in a hotel room are not a minor inconvenience – this is a serious cleanliness and maintenance failure. The offered 25% refund did not reflect the severity of the situation, and the lack of understanding in the follow-up communication made it worse.|We expected a much more professional and guest-focused handling of this incident. Definitely not the experience we had hoped for.

Very central hotel in the middle of Maastricht. Walking distance to shopping and great restaurants. Although the hotel is so central, it was still very quiet during our stay. This is our favorite place to stay when we are in Maastricht. The interior is nice and the staff working reception are always helpful. Highly recommend.

Perfectly located in city center quaint hidden charming boutique hotel. Excellent accommodations and amenities. Staff was top notch. Details in room night light by toilet; wonderful AC bountiful breakfast buffet. Definitely my go to in Maastricht 💕

We would recommend this hotel, it was very comfortable and enjoyed the breakfast. We stayed here for 2 nights and on Friday we were leaving by train to Schiphol airport. We were informed early afternoon the day before that there was a train strike across The Netherlands on Friday. We were unsure of what to do and we asked reception for help with the problem of getting to the airport from Maastricht. They were brilliant, extremely helpful and dealt with everything for us, which took overall about 5 hours (waiting for responses from airline etc).

Great location, plesant personnel and good, wide selection for breakfast. ||However, considering we paid 525.00Eur for one night, the room was very small, barely larger than the double bed (1/2m on 3 sides), there was no wardrobe to hang out clothes, the bathroom was small and open to the bedroom.

Perfect hotel next to the city centre. Rooms are cosy and very clean. We usually await any discounts since the regular price is a bit too high.

We stayed at Hotel Monastere this past weekend. Whilst we absolutely love Maastricht (one of the most beautiful cities I know), the experience at HM was a bit disappointing considering the cost of the room. We had booked an executive room but really couldn't tell why the room we received would be a step up from a normal booking. Also, can you guys look into getting proper irons, ironing boards and hair dryers for guests? It would make such a difference - and to be honest, would be expected in a hotel at your price point.

Nice, authentic hotel. However room was rather small, it was very cosy and the bed slept magnificent. Was afraid of noise from street (and bar on the other side of the street) on beforehand, but this was not the case.