JoInMilan
Google
From initial booking, great communication. The hotel organised transport from Geneva Airport to the hotel. We knew in advance there was no air conditioning but a great fan was in our room, which worked well. Nice Clarins toiletries in the room. We ate breakfast in the hotel which had a really good selection - everything you could want. The hotel recommended hikes for us, and took us to the start (& collected us from the end point). Every member of staff was helpful and was really a credit to the hotel from front desk, concierge, housekeeper and breakfast staff. We used the spa which is beautiful - however the ‘relaxation room’ was being used by a group of young children who were having a lot of fun on the swing chairs totally unsupervised and literally running riot in there. Not the hotel’s fault, and not a problem as we didn’t wish to use that room but if that is important to you then likely avoid school holidays (couldn’t see their parents anywhere in the spa and it looked like the kids had just been left in there). The restaurant was very busy at lunch so suggest a reservation in advance. Faultless for our needs, and plan to return. Great location!