Vital Da Silva Domingues
Google
Disappointing and far from what was advertise
I stayed here to celebrate my birthday, and it turned out to be a major letdown. I paid €252 for a room that looked nothing like the photos: no proper windows (except a small one in the bathroom), full of cold air drafts poorly covered, a useless blackout curtain that let in morning light, rotting wooden floors, and even large spiders in the room.
The shower was unusable — badly installed right above the soap holder, making it nearly impossible to shower without getting hurt. I complained to reception, and their solution was to offer me another room… for an additional €50 to €250.
I had also booked spa access and a wine tasting, which were decent but didn’t make up for the overall poor experience.
In the end, they refused to give me an invoice, and no one asked if everything was okay.
The place may be beautiful, but the service and customer care are seriously lacking. I won’t return — and I don’t recommend it.