Sunshine24633135934
Google
Really disappointing experience||September 2025||Hotel Morgan claims to be a boutique, luxury hotel. That claim is deceptively misleading as the hotel is neither boutique nor luxury. There was nothing unique or luxurious about our room on the sixth floor. The carpet was badly stained throughout (it looked as though it could have been part of a crime scene), the vanilla walls were without any decor at all, and the "chandelier" hanging from the ceiling was so cheap and comical-looking that I found it hard to believe that the hotel wasn't embarrassed trying to pass it off as an acceptable lighting fixture. As we entered and exited our room over the course of our two-night stay, we noticed that a huge pile of dirty towels remained on the floor outside one of the rooms the entire time. That lack of attention to detail is hardly to be expected in a hotel claiming luxury status. Additionally, several of the rooms in our hallway were left open during our stay, obviously awaiting housekeeping as the beds were stripped bare. The furniture and carpeting in the lounge across from the Anvil and Ax were also surprisingly filthy. The hotel's website claims that it underwent a complete renovation in 2021 and that it maintains a commitment to cleanliness. I'm not so sure about that. It seems there has been a breakdown in communication between the webmaster and the hotel staff!|| I also need to comment upon the staff. It was very apparent that the staff has not been adequately educated on the importance of appearance, communication, and customer service; the slovenly dress, the lack of manners, the refusal to extend even the most basic courtesy to the hotel's guests--all betray a failure of proper training. When a staff member ignores a guest's 'good morning' greeting, wears earbuds while working, stands at a desk playing on his/her phone, feels free to curse loudly in front of guests about a co-worker's failure to adequately clean the kitchen--all of these examples signal that there is a problem with management preparing employees to be true professionals.