Hotel Mosaic

Our room's bathroom was dirty and the ventillation was very nosy and dirty. Talking about the noise, next to this hotel is a skybar where they put the volume up so loud that you are NOT able to sleep. We had to but earplugs to get some rest. And when i mean LOUD it was so loud you could hear it from a block away. The walls were thin and the windows had no insulation at all. The breakfast was quite simple nothing special at all. And we had to sit outside of the dining area because there was nkt enough tables. We requested a massage which was HORRIBLE, nothing like a good relaxing, me time. The massaurs were rude. When i said i wont pay for this they THREATENED ME. They said they will call the police, and throw me out of my room. Called me 5 or 6 six times in a row on the rooms telephone, until i had enough and plugged it out. One of the worst experiences i've ever had. Hopefully everyone reading my review will stay far away from this place. And i didnt even mention most of the staff barely speaks english and were threating and rude. For example the first night, i asked for earplugs and the brought me ear picks... . Miserable experience.

5 Stars – Outstanding Service and Heartfelt Hospitality||My parents are currently staying at Hotel Mosaic in Istanbul for my mother’s 60th birthday. Although I’m in London and couldn’t be there, I contacted the reception to arrange a surprise for her — and the team was simply incredible.||A special thanks to Umut at reception, who was exceptionally helpful, kind, and attentive. He went above and beyond to make sure everything was perfect, and my parents have been so happy with the warm and welcoming service.||Thank you, Hotel Mosaic, for turning this special occasion into a truly memorable experience!

As an American, I found it extremely offensive and disappointing to see the U.S. flag displayed upside down at this hotel. Regardless of intent, hanging a national flag in distress is a serious sign of disrespect, and it felt like a clear disregard for American guests. I’ve traveled extensively and have never encountered something so blatantly inappropriate. I would never spend another dollar at this establishment, and I encourage other travelers to think twice before supporting a place that shows such disregard for international respect and hospitality.

5 Stars – Exceptional Hospitality and Heartfelt Service Although I wasn’t able to join my parents on their holiday in Turkey, I had the pleasure of experiencing the warmth and hospitality of Hotel Mosaic from afar. My parents are currently staying there to celebrate a very special occasion — my mother’s 60th birthday — and I reached out to the hotel reception to arrange a surprise for her. From the very beginning, the staff were incredibly kind and responsive. In particular, I want to express my deepest gratitude to Umut at the reception. His support, professionalism, and genuine care truly touched me and my family. He went above and beyond to ensure everything was perfect — making my mother feel truly celebrated even though I couldn’t be there in person. In a world where hospitality can sometimes feel transactional, Umut reminded us what true service and kindness look like. My parents have spoken so highly of their stay — the atmosphere, the comfort, and especially the people who made it feel like more than just a hotel. Thank you, Umut, and thank you to the team at Hotel Mosaic, for making this important celebration so memorable. You’ve not only given my parents a wonderful experience, but you’ve also given me peace of mind and joy, knowing they are in such good hands. Highly recommended to anyone visiting Istanbul — you will be in caring, capable hands. Regards from the Family Mirzaev

You book because of the gym when you arrive in the hotel they say you can only use between 12:00 and 18:00. Breakfast is really simple, very bad experience!

The hotel is very clean ، they have a great staff، the breakfast is very nice and I wish them the best of luck.

I don’t recommend this hotel to anyone because of some reasons first you can’t rest because of noises and the rooms were small , The most important thing the staff of the hotel are not nice and they are not helpful

I enjoyed my stay here. The staff are helpful and friendly. Breakfast and coffee are good (we got warm eggs and good filtered coffee). The hotel is centrally located to major attractions and is within walking distance. There is no need to go around by taxi. The train is also located across the hotel and is easy to use. It has some modern features like the tv, locks, etc., but I chose this hotel for the old town decor vibe and location. Our room was massive. We got the corner suite, free upgrade. The view from the rooftop is great. They offer free tea for guests at the lobby. They also allowed a later check out, an additional 2 hours at no extra cost. We stayed here for 5 nights and I would recommend staying here.

A hectic and early arrival into Istanbul at 5am can leave anyone a bit grumpy.. The front desk staff at the Mosaic were very helpful and even let me use one of their private cell phones.. very nice! The beds were a bit on the hard side and it was a little hard to get a good night's sleep. It was nice being in the city center and so close to everything.