Hotel Mosaic

5 Stars – Outstanding Service and Heartfelt Hospitality||My parents are currently staying at Hotel Mosaic in Istanbul for my mother’s 60th birthday. Although I’m in London and couldn’t be there, I contacted the reception to arrange a surprise for her — and the team was simply incredible.||A special thanks to Umut at reception, who was exceptionally helpful, kind, and attentive. He went above and beyond to make sure everything was perfect, and my parents have been so happy with the warm and welcoming service.||Thank you, Hotel Mosaic, for turning this special occasion into a truly memorable experience!

As an American, I found it extremely offensive and disappointing to see the U.S. flag displayed upside down at this hotel. Regardless of intent, hanging a national flag in distress is a serious sign of disrespect, and it felt like a clear disregard for American guests. I’ve traveled extensively and have never encountered something so blatantly inappropriate. I would never spend another dollar at this establishment, and I encourage other travelers to think twice before supporting a place that shows such disregard for international respect and hospitality.

5 Stars – Exceptional Hospitality and Heartfelt Service Although I wasn’t able to join my parents on their holiday in Turkey, I had the pleasure of experiencing the warmth and hospitality of Hotel Mosaic from afar. My parents are currently staying there to celebrate a very special occasion — my mother’s 60th birthday — and I reached out to the hotel reception to arrange a surprise for her. From the very beginning, the staff were incredibly kind and responsive. In particular, I want to express my deepest gratitude to Umut at the reception. His support, professionalism, and genuine care truly touched me and my family. He went above and beyond to ensure everything was perfect — making my mother feel truly celebrated even though I couldn’t be there in person. In a world where hospitality can sometimes feel transactional, Umut reminded us what true service and kindness look like. My parents have spoken so highly of their stay — the atmosphere, the comfort, and especially the people who made it feel like more than just a hotel. Thank you, Umut, and thank you to the team at Hotel Mosaic, for making this important celebration so memorable. You’ve not only given my parents a wonderful experience, but you’ve also given me peace of mind and joy, knowing they are in such good hands. Highly recommended to anyone visiting Istanbul — you will be in caring, capable hands. Regards from the Family Mirzaev

I enjoyed my stay here. The staff are helpful and friendly. Breakfast and coffee are good (we got warm eggs and good filtered coffee). The hotel is centrally located to major attractions and is within walking distance. There is no need to go around by taxi. The train is also located across the hotel and is easy to use. It has some modern features like the tv, locks, etc., but I chose this hotel for the old town decor vibe and location. Our room was massive. We got the corner suite, free upgrade. The view from the rooftop is great. They offer free tea for guests at the lobby. They also allowed a later check out, an additional 2 hours at no extra cost. We stayed here for 5 nights and I would recommend staying here.

Great location and excellent service. Thanks to the staff for all the support and great service during our stay.

I can only recommend this hotel for all the visitors comming to Istanbul. The hotel is at great location, close to Grand Bazar, metro, shops, restaurants, staf is very polite and kind, breakfest is very good with great choise for everyone, romms are clean. Best value for your money. We had a great time there. We wish all the best for whole hotel team...and see you again soon. Aleksander, Slovenia.

The hotel is excellent. The staff is friendly and committed. The hotel is located near the metro station, which is great for visiting other parts of the city.

A Memorable Family Stay Our family recently spent a week at Hotel Mosaic in old town Istanbul. From the moment we arrived, the welcoming atmosphere set the tone for a fantastic vacation. Location: Situated in a center area, the hotel is conveniently close to local attractions, Blue Mosque, Hagia Sophia, Grand Bazar, local and good restaurants. We appreciated being able to explore the area easily, making family outings a breeze. Check-In and Service: The check-in process was smooth and efficient. The staff greeted us with warm smiles and were always willing to assist with any questions. Throughout our stay, we found the service to be consistently and good, and we felt very comfortable. Accommodations: Our room in 5th floor was spacious, clean, and well-appointed, featuring modern amenities. The beds were incredibly comfortable, which was a relief after long days of sightseeing. The housekeeping staff did an exceptional job of keeping our space tidy. Negatives: 1- The pool area is not the cleanest and well-maintained. The stuff more than anyone else was smoking in area which is a closed underfloor area and the gym down there is very badly equipped. 2- The Internet connection is a disaster and is not even enough for checking Google map. It doesn't matter were and which floor you are the coverage is as bas as 90th. Overall Experience: Overall, our week at Mosaic was truly delightful. The combination of friendly service, comfortable accommodations, and convenient location made it an ideal choice for our family vacation.

A hectic and early arrival into Istanbul at 5am can leave anyone a bit grumpy.. The front desk staff at the Mosaic were very helpful and even let me use one of their private cell phones.. very nice! The beds were a bit on the hard side and it was a little hard to get a good night's sleep. It was nice being in the city center and so close to everything.