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5 Stars – Exceptional Hospitality and Heartfelt Service
Although I wasn’t able to join my parents on their holiday in Turkey, I had the pleasure of experiencing the warmth and hospitality of Hotel Mosaic from afar. My parents are currently staying there to celebrate a very special occasion — my mother’s 60th birthday — and I reached out to the hotel reception to arrange a surprise for her.
From the very beginning, the staff were incredibly kind and responsive. In particular, I want to express my deepest gratitude to Umut at the reception. His support, professionalism, and genuine care truly touched me and my family. He went above and beyond to ensure everything was perfect — making my mother feel truly celebrated even though I couldn’t be there in person.
In a world where hospitality can sometimes feel transactional, Umut reminded us what true service and kindness look like. My parents have spoken so highly of their stay — the atmosphere, the comfort, and especially the people who made it feel like more than just a hotel.
Thank you, Umut, and thank you to the team at Hotel Mosaic, for making this important celebration so memorable. You’ve not only given my parents a wonderful experience, but you’ve also given me peace of mind and joy, knowing they are in such good hands.
Highly recommended to anyone visiting Istanbul — you will be in caring, capable hands.
Regards from the Family Mirzaev