Hotel Mousai Puerto Vallarta

Spent 6 nights at Hotel Mousai for our honeymoon over new year's eve. We loved everything about this hotel! It was just the right amount of guests (busy but not crowded), the 5 restaurants were all excellent, staff very friendly and attentive, ultra suite room was amazing, spa was very good, and the gym is large and nice. We had no desire to leave the resort. We went on both of the hikes and those were fun as well. It's adults only but also part of Casa Garza which is a larger hotel with more pools if you want to use those areas.||I only had 2 small negatives. The staff responds much better in person than via email or phone. Got no responses to email before we left and even though they tell you to reserve dinner before you go, doing that was difficult - website didn't quite work and via phone was challenging. Once there, if you call for something to be brought to your room it's probably not going to happen. Our butler was able to take care of those things though. Without a butler that could be an issue. The other problem was the AC shuts off at night - wake up hot and have to turn it off and on to get it back. It's right next to the bed so that was easy but it was annoying.||Overall this is the best all-inclusive we've ever stayed and we will definitely be going back!

We had such a wonderful vacation at Hotel Mousai! We stayed in the South Tower. The food was amazing and the service was prompt and incredible. We had Humberto as our Butler and he quickly took care of our every request and was such a sweet and friendly person. The gym is wonderful. All of us agreed that DAO was our favorite restaurant. If you eat at KARUMA, be aware that beyond the per person upcharge, they overcharge for their meals and the server didn’t tell us what we were ordering that was not included in our package. We wound up with an $1800.00 usd bill upcharge. While the food was delicious, I would not have knowingly paid that. We tried to discuss with the manager to no avail, so I would not recommend KARUMA. A fabulous New Year’s Eve party was held. The trolley service was prompt, clean and friendly. Highly recommend Hotel Mousai and request Uli for book tours and Humberto to butler.

It's a shame to be writing this review because I did very much enjoy my stay. However, at checkout I was charged an additional $2013 (USD) for "the stay" which I was told was an unpaid balance on my room. Having returned home and checked my records however, it would seem I paid in full at time of booking. I have been attempting to get in touch since then via phone and via the contact form on their website, but on the phone I just get transferred to a department that rings forever, and my email submitted through the contact form has so far garnered no response 3 days later despite a claim on the site of a 24 hour response time. If I can't get through to anybody, I'll eventually have to submit for a charge back through my credit card company. If this gets resolved I'll update my review to include the details of the fantastic stay I had, but until then if you can still read this, Mousai has not responded to my multiple attempts to rectify this billing issue since Feb 9, 2025.

All I can say is wow. What a terrible experience with them overbooking. We were with a large group and we came a few days later than the rest of the group and they showed zero record of my reservation at all. We had printed it off and brought it with us showing we came on the right dates and showing the reservation. They found us a room the first night after 3 hours of back and forth and it ended up being right next to a private group room that had a night club going. It was so loud that with noise cancelling headphones I could hear it. It felt like they were in your room with you! One of us went to the front desk and found that they had done the exact same to others that were at the desk saying the exact same thing. They promised another room the next day and even told us when to come back to the front desk to move rooms. We went back and they gave our room away again! They were totally full and wouldn’t work with us after nearly two hours again! Note to anyone that wants to stay at this place…bring everything you have in writing showing your reservation! Write down everything they tell you and get names. They should never overbook a place like this. This is expensive and should be absolutely top notch and that is not the case.

Service from the butler staff is excellent for Elite Members. Other customer service is fair. We stayed in the top floor of Tower 1 and it was noisy all hours with the pool over our heads. I will choose a lower floor next time. The views and the gardens are amazing. We made good use of the private balcony with the infinity hot tub. The tech is great when it works. In the morning, we liked using the sunrise button to open all the curtains, turn on a light and play ethereal music. Unfortunately, the refrigerator was not cold, and we were unable to adjust the room temperature even after asking for help. The restaurants are good for all inclusive packages, otherwise, very expensive. The poolside menus are fair. The pool on the top of the tower is crowded, but with other pools available, there are enough options to find seating.

One of teh best hotels I and my familiy has ever stayed. The All inclusive resort was amazing and teh Service was outstanding!!!||Being vegetarians, we had dietary constraints. The chef was very considerate and cooked special dishes for us with very little notice. I want to recognize the waiter Fernanado who went above and beyond his job and provded an outstanding service. Decorated tehe plate and sang a song for my wife's birthday..||I highly recommend it. We will be back!!!!

Excellent food! Can't say enough about the food. Excellent service, especially Cesar (Alonso) and Nacho on South rooftop. Bedding, rooms very comfortable. Though, I'm sure you can get by just fine without a butler.. really didn't see much of a benefit there. Met and had fun with awesome people. |Would definitely return and/orcheck out other Mousai's

Believe the bad reviews of this place when you read through them, as they are absolutely true.|The most horrendous service l've ever received from any hotel - let alone a 5-star one. Upon arrival, nobody acknowledged us sitting in the lobby for almost an hour. We had to get up and asked to get the keys to our room. Then everything just went downhill from there. Don't expect any service or help from the staff - not at the pool, not at the beach, not at the lobby.|You'll see a tons of employees doing nothing but standing around playing on their phones or chitchatting with each other instead of helping guests or doing their jobs. The only hustle you'll see is scamming people into timeshares. Boy do they work ridiculously hard at pressuring guests with lies and aggressive tactics on these timeshares! The resort is located a farther away from the city, so it's a bit of a trek if you want to go explore the city of Puerto Vallarta. The rooms are big and the resort surroundings are beautiful|- but that's where the good things stop. Just like other honest reviews, the manager will probably respond with a generic answer but nothing will actually be followed up. DEFINITELY NOT WORTH the price point you are paying for. GO ELSEWHERE - Anywhere!

The perfect answer to how much did I love Hotel Mousai would be so much that I'm planning my wedding here next spring. My then-boyfriend, now-fiance and I randomly chose it for our anniversary trip in 2022. We were looking for an adults-only, all-inclusive in Mexico and this popped up. We did very little research and spontaneously booked it. Thankfully, it turned out to be an amazing resort and we've already visited the new Cancun location (sort of, Mousai Cancun actually had a delayed opening and we stayed at the Garza side). First, the room (7074) was incredible and it was as big as our house in San Diego. 1,000 square feet for a hotel room blew our minds as soon as we opened the door. The room is beautifully decorated with modern decor and all the amenities you could possibly want. We loved the mini bar and snacks, the ipad with easy controls for the lighting and music, the bidet in the bathroom. Then we stepped onto the spacious balcony and continued to fall in love with the view, the hammock, the private hot tub. We were so spoiled here! Then, we ventured up to the rooftop pool and fell in love all over again. The infinity edge pool had amazing views and the service was great for our entire 5 day trip. Someone greeted us daily and helped us set up lounge chairs. Our drinks were never empty. I particularly fell in love with the kiwi smash. We ordered food at the rooftop almost daily. We started with chips and guac, beef satay and a vegetarian wrap. On another visit I tried the popcorn chicken, which was a huge serving and definitely meant to be shared. My only wish was that they had some ranch but that's probably an American thing. The chicken caesar was refreshing but the nachos were just okay. My other half is a vegetarian and he was impressed with their vegetarian options too. There's even a vegetarian section on the pool menu. We also ordered room service several times and enjoyed a private breakfast on our patio. We ate at every restaurant on the property and I'll write separate reviews on each of those. Our favorite was Noi but all were amazing. The trolley proved to be a reliable transportation for getting us to and from Garza Blanca and the beach. The resort is very hilly so it would have been difficult to walk but the trolley came every 5-10 minutes. The only thing we didn't do was take advantage of any of the excursions or activities as we just wanted to relax but I may consider doing a hike or something next time.

Everything was amazing. from the decor to the staff it was great. the restaurants onsite were delicious! Bed was comfy and steam shower amazing the hot tub on the patio was a plus. robes were provided in the room and the roof top pool was a perfect setting to the sunset. we will be returning again.

Definitely a luxurious resort but it's starting to show lack of maintenance and upkeep. Cut my butt while in the in-suite jacuzzi the last night ... they only credited $50 for my pain and suffering..... even after i handed them 15-20 mosaic tile pieces I gathered from the spa. This was my second visit and I really enjoyed but don't like going home with bandages on my butt.

Extremely disappointed with our experience. We booked a corner suite for 4 nights with airport transportation and were extremely excited to vacation at Mousai. The night before our trip, we had a family emergency and had to delay our arrival by 1 day. We called ahead to alert Mousai and were assured IN WRITING that we could arrive a day late. That did not happen. When we got to the Puerto Vallarta airport, we had no airport transport to the hotel. After we got a taxi to the Mousai, the front desk informed us that our reservation had been cancelled because we "no showed." After we spent 30 minutes persuading them that we did have a reservation and showed all the emails and paperwork, they downgraded our room because they had given our corner suite away and had none left. Completely unacceptable for a hotel as "high end" as this. The food was overpriced, over-salted, and the service was sub-par. We will never be returning to this hotel.

Room Ultra Room South Suite: 10/10 highly recommend. It's perfect for a couple that wants to feel free as a bird in all ways. We were on the 8th floor and it was perfect. Bidets. Private jacuzzi. Hammocks. It was a perfect suite. I am very thrilled. North v South: North has better views even though South has beautiful views. South is modern. Room Service Food: Steak fajitas and beef nachos were delicious. Use the hottest sauce, it's delicious on top. Arroz con leche for dessert was perfect. Staff: Super sweet and helpful. I love it here.

Staying at the adults-only Hotel Mousai was pure luxury and the perfect way to experience Cancún. I rate this hotel 5 diamonds! We opted for the all-inclusive package and were assigned two butlers, Alexa and Christian, who provided exceptional service and ensured 100% customer satisfaction. They went above and beyond to communicate and handle everything, allowing us to relax completely. Our beds were made, and our rooms were deep cleaned daily. In the early evening, our beds were prepped with the TV on, and water bottles and glasses placed at our bedside each day. Our balcony view was breathtaking, featuring modern patio furniture, a white hammock, and a jacuzzi for two with adjustable temperature controls. Waking up to the sunrise over the water every morning was spectacular. The room had impressive hi-tech features, allowing us to control the curtains, lighting, surround sound, Bluetooth connectivity, ambiance settings, and even order room service--all from a tablet. It also included dimmable LED lights, shower robes, beach sandals, and a stylish beach bag. A special touch was the entire hotel being equipped with bidets; ours even lit up upon entering and had a heated seat. Each evening, the hotel delivered delicious treats from the chef. The in-room bar was stocked with four bottles of liquor, a variety of beers, sodas, and Gatorade. Drawer treats included a Snickers bar, M&Ms, nuts, and gummy bears. The bar was restocked daily at no additional charge upon request. Room service food was exceptional, tasting as if prepared by culinary chefs. Condiment jars were always new and sealed, even if we ordered room service multiple times a day. The freshly squeezed orange juice, green juice, and seasonal fruits were always sweet and refreshing. The Noi restaurant in the hotel was absolutely mouth-watering, with dishes crafted to perfection. The variety of food choices, prepared by a world-class chef who made personal appearances to check on guests, was impressive. Our 28 oz sirloin steak was cooked perfectly and melted in my mouth with flavor and tenderness. Every course, from the bread to the salads, left us wanting more. I couldn't leave without trying the chef's recommended dessert, the tiramisu--total deliciousness! The music from violinist plus the flavorful cuisines cuisine, created the perfect ambience. This was the same experience with the restaurants in Garza Blanca. Our taste buds were in heaven with culinary chef-prepared cuisines. Our taste buds were exploding with pleasure and we couldn't get enough. This hotel's all-inclusive package featured top-shelf liquors. The architecture, beachfront views, and access to Garza Blanca's pools, bars, and restaurants provided a wide variety of dining options and made the stay even more worthwhile. The excursions offered were an excellent introduction to Cancún's culture. The ambiance and superior customer service from the entire hotel staff made us feel like royalty. We left reluctantly and are eager to return soon. Hotel Mousai was an unforgettable vacation experience. Our expectations for luxury travel have completely shifted after our stay here. A big thanks to Mike from Tafer Hotel and Resorts for arranging our accommodations. We had an amazing time, and thank you, Carlos, for taking care of us. You need to visit Hotel Mousai and Garza Blanca. You will never want to vacation anywhere else! We will be back soon.

I am very torn with this review. On one hand the resort is beautiful, the service onsite was great, and the food delicious. On the other hand, the run around I have received the past 2 weeks (and counting) to get refunded for incorrect charges had really tarnish my experience with Hotel Mousai. Good: 1. On site service is exceptional. From the moment we were dropped off, the bell hop was welcoming. Cesar who checked us in was informative and so friendly, He took the time to go over everything and try to get to know us. The staff in general really go the extra mile and pay attention to little details to make your stay enjoyable. Our concierge Diego was amazing. He was so accommodating, informative and took extra time to check in on us throughout our stay. The servers from Dao (Alberto), Rooftop North (Victor), and Hiroshi (Aley) were so tentative and lovely. 2. All the food we order was very tasty and beautifully presented. The view at Hiroshi along with the pretty plates of sushi really enhance the dinning experience. 3. The resort has great views. The infinity pools on both the North and South Tower is spectacular, though I personally prefer the view at the North tower. I am not much of a lay out all day kind of person but between the view, pool side drinks, and comfy lounge beds, I spend most of my time up on the rooftop. Bad: 1. The poor communication and follow through during my refund process has been very frustrating. Refund outside of the states may not be as smooth, this is something I am aware of and fully understand. However, the way some of the staff member are dismissive (I had one person tell me I need to go take care of my clients now. I told him do not hand up on me and he said I will hand up now because I have clients) is unacceptable. Apparently, once you leave the resort you will no longer receive the same kind of exceptional service. 2. I paid for all inclusive but was charge for 2 separate breakfast and service gratuity (different from extra gratuity you leave) on our last day. First I was told I will be reimburese. Then I was told my all inclusive may not include the day of departure. That is something new since all my past all inclusive from toher resort always include the morning before check out. Even if that was the case, I cannot rationalize 2 charges totaling $203 (3,444 pesos) and $44 (759 pesos) in tip. Thats pancake, scramble eggs, crab benedicts, bread, 2 coffees and 1 smoothie. 3. My close friend decided to surpise me with wine and cheese on this trip since its my 20 anniversary. She pre-paid, ask for a card with a sweet sentiment to be presented when we get to our room. Unfortunallyt, there was no card, so we thought it was from the hotel, and then we were also charge for the wine. This was also part of the frustration for the incorrect charges. It was a nice gesture from my friend that turn into something time consumingly frustrating. Dealing with this issue (2 weeks, multiple calls and inconsistent call backs) has really affected my overall experience with the resort. When we were there my husband and I were already discussing when we can return and debated over the time share option because we trunly enjoyed our stayed. Overall, I still had a great time at Hotel Mousai. Understanding that billing issue might not apply to everyone's situation but I feel it is important to share my experience.

Absolutely loved this place, the service is all around remarkable. They have so many food options to choice from. I would always recommend the all inclusive package which allows you to eat and drink anywhere at the resort. My favorite food place was Bocado Steak House they have a really flavorful menu and the best desert options. Again I felt this place was paradise and would love to stay here again. Just don't use the laundry service it's not covered in the all inclusive package nor the room credits. Definitely not a deal breaker but 200 dollars for laundry isn't worth it to me

Every day is a struggle here... should we stay inside the room's super nice jacuzzi or go to their rooftop infinity pool!?! =P Which of their fine dining restaurants should we go eat at? Which drinks or cocktail should we get? Can we afford another meal just because all their food is so good and we want to try everything!!! Our biggest struggle was the day of departure!!! ;) MOUSAI is and Excellent, Luxury, Fine Dining Resort at Puerto Vallarta!! We opted for the all inclusive package (must have!) and enjoyed our stay here through and through and every step of the way... from check in at the front desk, inquiring at the Concierge, dining at the many restaurants, pool service, bar service, room service, housekeeping... all staff here are friendly, knowledgeable, and very helpful. The rooms are large and spotless, and every room comes with a jacuzzi with hot water and strong jets that you can really stay hours on end. And then there's their rooftop infinity pools on both the North and South towers, where there's a Pool Bar and you can order their excellent Nacho with Shrimp... lounge, dip, eat, relax and repeat. Ahhhhhh..... There's an abundance of restaurant choices all serving excellent food w excellent service. If we have to pick, here's what we'll recommend in order of preference: * Japanese * Steak House * Mexican Restaurant * Rooftop Bar and Restaurant MOUSAI is really a great hotel with very friendly and attentive staff, and is worth every penny. i

This was one of the most luxurious hotels I've ever stayed at. The customer comes first to make their stay a standout. At first when we were checking in they told me my room had a broken air conditioner so without us even having time to make a face, they knew they were changing our room to an oceanfront suite plus a $250 credit and two hydrotherapy sessions for free, What more can I ask for? We sat at the rooftop infinity pool overlooking the ocean and beautiful scenery in the distance of the peninsula the hotel offers beautiful restaurants and Puerto Vallarta is close by to take a quick ride to. The restaurants in Puerto Vallarta are to die for. We had lunch and drinks up by the pool for the three days that we stayed. The service is impeccable. The room is a smart room. Every item in the room is handled by an iPad, including the curtains, and lighting. There are plenty of outlets to plug-in all your digital appliances. Wi-Fi was included but if you needed premium that was at a cost. I did not need that. Another item which I can't get over was having a Toto bathroom seat in every single bathroom throughout the entire hotel. What a nice experience that was. The Concierge team was second to none. They were able to make restaurant reservations and handle all my questions efficiently. This was a wow in my book and I will be dreaming about it until the next time I return.

One of the top adults only all inclusive resorts we've been too. PV was an amazing area and Mousai was magical. The customer service here is absolutely amazing and everything from cleanliness, the food, the amenities it was all so nice! Carlos was our favorite employee there, going above and beyond for our group. It's located super close to the boardwalk/town (about a 15 min drive from the resort) I love that Mousai has the sister resorts near by and you can eat at their restaurants as well. We stayed in the North Tower in a Lux Suite. The room was a perfect home away from home. The food here was all delicious and room service as well. I love the Terra Gardens area, there's a hidden pool there that is hardly ever occupied. And the restaurant Karuma is really great as well. It's not included in the all inclusive package. I would definitely recommend this place to friends; next year we will return with our kids and stay at Garza Blanca (sister family resort).

This property is beautiful, and the rooms are quite luxurious. The food and wait staff are great and very friendly. The reason for the 1 star review is the personal concierge service and front desk staff. our concierge was Ranfery Ramirez Ayala. when arranging pre trip extras like transportation, extra services on site he was slow to respond or did not respond at all to phone calls and emails. His attitude was apparent on the phone and he was unfriendly to say the least. During our last phone conversation he was actively hostile and hung up on me. This is the customer service you can expect from them for the $$$$ price paid. hotel lobby staff is friendly but very slow and often unhelpful. if anything goes wrong on your trip you will maybe get an "I'm sorry" and that's it. I wanted to love this property but will never return. you can get a much better experience for your money elsewhere.

Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don't have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named "Ruben" refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we'd bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn't ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

We had the most amazing trip here to celebrate our anniversary. I first learned about this resort from a friend who went earlier in the year and then booked a deal I found through TravelZoo for a 3 night all inclusive stay, it was well worth it! Now I recommend it to everyone! Room: We stayed in an ulta mousai south suite and the room/view was breathtaking! We loved our balcony views and had room service breakfast out there each morning and ended each night in our balcony hot tub. We loved the audio set up/surround sound of the room and had music playing most of the time. The room came with an iPad to order room service and also controls sound/light/curtain settings. Food: Amazinggg. Hiroshi came highly recommended and we booked it twice during our stay and everything was so delicious. Also loved having live musicians at our dinners, so beautiful! Wish there were more lunch options/restaurants available, we mostly just had "lunch" food poolside. The spa: so relaxing! the hydrotherapy option used to be complimentary daily but they took that away (booooo). Luckily they were still honoring it if we had booked before a certain date, which we did, so we were able to do it twice during our stay. We also did a couples massage and that was great, too! The service: everyone was so friendly and helpful. We had butler service with the room we booked, but our butler ended up getting sick and not being there anymore after our first day. That was a little weird experience.. we did request for another butler since she was no longer available for us, and he answered any questions we had and assisted us with switching some reservations around so he was great. Everyone else at the hotel was so nice and always super helpful though so after all that I don't know if I'd spend the extra money on the butler rooms. We spent a lot of our afternoons relaxing at the pool with our cocktails. The view is just amazing. Overall we had a great experience and felt like we truly relaxed and enjoyed our stay. Definitely recommend a visit here!

We booked a massage through the airport with Hotel Mousai, but it turned out to be a complete scam. Christopher, who works at the airport, promised us a massage for 5 people for $300. Instead, we were stuck in a 4-hour timeshare presentation, and they didn't even have any massage appointments available. It was a total waste of our time and incredibly disappointing. No one took responsibility for the situation. This is a terrible way to scam visitors, and we left feeling very let down.

Wow! I had an AMAZING stay from start to finish! The hotel is beautiful and each detail is intentional and helps you to relax in luxurious comfort. The staff at Mousai are friendly and accommodating! The food was delicious! Definitely will return!

What a beautiful place, amazing place for a getaway with the wife. I highly recommened it. Restaurants are amazing, views are breathtaking. The rooftop pool makes you feel like your in Singapore. Overall amazinf experience. Cant go wrong with a jacuzzi on your balcony very romantic.

We love Hotel Mousai! We stayed there last year for 8 days, and just spent the last week again living like royalty! If possible this year was better than last, mostly due to the phenomenal services provided by our Butler, Ernesto, and Concierge, Jovanna. Every day felt like heaven on earth and we cannot thank each of them enough for the stellar service they provided. From last minute dinner reservations, booking car service, and spa packages, these two went above and beyond to make sure our trip was seamless from start to finish. The hotel itself is beautiful, the rooms spacious and luxurious, and the food and drinks are the best all-inclusive money can buy.We can't wait to come back next year for another amazing, memorable trip!

Don't look somewhere else stay here The Service and the freaking views are amazing Coming back in a couple of months for sure

Honestly pictures and reviews don't do this place justice. I wish we could've stayed the entire week!! Don't consider doing anything BUT the all-inclusive because it is totally worth it! Shout out to our Butler Lilith Alvarez- she helped us out so much with everything and we really appreciated her help! And Stephany at the pool always making sure we had chairs available. Food: Chinese food (Dao restaurant) was our favorite, then we also ate at Hiroshi (Japanese food- I'd say focus on the Nigiri over all else), and then lastly we had Bocado steakhouse- make sure you get the caprese salad it was my favorite thing there. I'd have to say the breakfasts we got through room service and the POOL FOOD was the best! Don't sleep on the French toast guys! I wouldn't eaten that daily if I knew sooner. The green juice is also amazing! At the pool make sure you get the coconut shrimp, tacos are great, and fries! Ask for the chipotle sauce too. Drinks: truthfully I had something called a watermelon fresh and just kept those coming because it was an amazing drink! Amenities: we got the massage and hydrotherapy just prior- such a good experience and if you book ultra suites make sure you go to the hydrotherapy. Pool was amazing spent most of our time there. The service is what sets this place apart though, everyone treats you like royalty. And those VIEWS!!! I know we will be back again for my bday :)

My husband and I went here for our 22nd anniversary. It has a very eccentric type of decor in the main lobby. The room was on the 5th floor. We had an amazing view of the Bay Area. The room was huge and had a wrap around porch. It was state of the art with all the bells and whistles. With the touch of an iPad you can dim lights in all areas of the room, open and close curtains, order room service, contact the concierge's desk, control your volume of music. (You can con via Bluetooth to their surround sound speakers which also play outside on your private porch. The porch had seating and a jacuzzi, as well as hammock. The toilet was very fancy, with bidet. The first night we went to the Japanese restaurant, the service was slow but the food and sushi was phenomenal! In the morning we took a trolley down which is a mode of transport that the hotel provides to get you to the other hotel buildings connected to this chain. There is also an outdoor shopping area with a few high end shops with local artisan products. We had the breakfast buffet in the restaurant near the beach. Something I ate here got me really sick. I was stomach sick for 5 days afterwards. It was really really depressing because I was looking forward to enjoying this time with my husband but unfortunately I was spending my time in the bathroom instead of pool side. My husband had to call several times to get more gatorade to the room which is all I could barely keep down. By the end of our time there I finally felt like I could eat again. On our last day there was a live band that played poolside, and did a great job entertaining. I don't know if we will ever try this place again.

Overall, hotel Musai was a nice, adults only hotel. We had excellent service from the staff, the food was amazing, the cocktails were on point and the views were breathtaking. We were located in an ultra suite on the 8th floor in the older, north tower. Even though the tower was older, you couldn't tell because it was spotlessly clean and very nice. Everything was modern and the aesthetics were wonderful. We spent 5 nights in the romantic zone exploring the areas all around PV and by the time we checked into Mousai, we didn't want to leave the resort as we just wanted to eat, drink and chill, which is exactly what we did. The room was beautiful with a heated seat on the toilet, a plunge pool and hammock on the balcony, a well-stocked mini bar and a super comfy king bed. I was even able to connect my iPhone to the room's Bluetooth system and it worked flawlessly. The pampering continued on the rooftop pool deck where we spent the majority of our time. The cocktails were truly craft, the food was always fast and delicious and the staff always had a smile on their face. I also want to talk about things that didn't work out smoothly for us. For example, check-in took nearly 30 minutes. Part of the reason it took so long is because they try to get you to take their "tour" which is basically a sales pitch for their timeshare. We said no to this, like five times. We had some resort credit from Costco and it was at check-in that we learned just how limited the resort credit could be used. Basically, resort credit could only be used at spa appointments over 80 minutes (which we did) but did not apply to the mandatory, included gratuity, so we had to pay cash for that. The other place you could use the credit was to upgrade food at the resort restaurants. In the end, we lost $100 in resort credit because we didn't upgrade our food or find a spa appointment where we could use it. Resort credit could not be used for gratuity, laundry, pay per view movies (yes, this hotel requires you to pay to watch films on demand), etc. After checking into our room for the first time, I noticed the mini bar did not have any gin. I messaged our butler and asked to swap out any of the other bottles of liquor and he said this was not possible. This was disappointing. We also had to wipe down the toilet seat because apparently this was missed before we got to the room. We were awoken by loud construction after our first night. It turns out that they are building two new towers and rebuilding a steakhouse right next to our towers. This was VERY disappointing and put a cramp on our morning relaxation. The sound of heavy machinery operating and this 5-diamond hotel was not pleasant. Generally, the cleaning of the room and the turndown service were good. However, the room cleaning was not consistent. We had to ask for multiple items, multiple times. For example, they didn't replace the beach towels on the balcony after our first day and I had to ask them twice to do so. I also had to ask and follow up on the advertised room aroma therapy a few times. They need to do a better job of anticipating needs of the guests and maybe not rush to get things done. We had reservations in the steakhouse one night, but it was so hot and loud in the with the many children from the surrounding resorts that we walked out. I would have preferred to eat at McDonalds over their steakhouse. The last item that I would like to address is every single time you have to "close out" your bar bill or restaurant bill, meaning, if you have a quick cocktail in the lobby bar or if you're at the rooftop pool all day eating and drinking, you must sign a document regardless of the color of your bracelet. By doing this, I feel pressured to leave additional gratuity every single time. The hotel's website states that the all-inclusive plan includes gratuity but you wouldn't know that based on how they required you to sign for everything. I have been on plenty of cruises and other all-inclusive resorts where this was not required. If the service was extra great, I would simply hand them cash. Would I revisit Mousai in the future? There would have to be a very compelling reason to do so, otherwise, I will move on to the next highly rated adults only hotel.

Absolutely incredible. Best. Vacation. Ever. Beautiful high end hotel perched high on the hill with the lush green mountain to the rear and overlooking the gorgeous ocean. Being greeted with the hot wash cloths & superbly perfect mojitos upon entering the lobby set the mood for being spoiled at this beautiful property. (We stayed at the North tower while they were constructing the south tower!) The spacious ultra suite with butler was just what we didn't know that we needed for our getaway. We enjoyed using the balcony jacuzzi with incredible views each day/night & relaxing hammock. The bed & pillows were extremely comfortable. The nightly pillow & aromatherapy service were another pleasant touch (which we are reminded of every time we smell lavender:)). And finally: a hotel toilet with customizable bidet (we are accustomed to having a bidet like at our homes)! The Spa was phenomenal! The amenities, layout, views, staff - all top notch! We had the couples massage and it did not disappoint. The rooftop bar and infinity pool with unmatched views and live harpist were to die for! You won't ever want to leave! Staff everywhere throughout the property was fantastic! They always greeted us with smiles, were friendly, and went out of their way to assist us. So why minus 1 star? In comparison to the rest of property & experience, we were sadly disappointed by the food here. We did not eat at the signature Japanese restaurant (because we can eat Japanese at home and eating Japanese in Mexico just didn't seem appealing for the limited time we were there), but we did try all of the other dining options, even at the sister Garza Blanca property - they were ok, but weren't of the same caliber as this 5 star property, not even their steakhouse :( (I'm so glad we didn't pay for the all-inclusive package! - what a waste that would have been!). The best meal we enjoyed at the property was at The Terrace, it was our last meal before leaving. It was delicious, fresh, plentiful and the dining experience was great! Staff again & unexpectedly went out of their way for us! I cannot wait to return!

We are so disappointed. Finally got away and upgraded to a beautiful corner room with an amazing view and a jacuzzi on the patio. There is non-stock jackhammering that started at 10:00 a.m. on Friday and apparently is going to go on all the way through the weekend. We're not able to use the upgraded room that we paid for and really disappointed and frustrated with management. The employees of the hotel are trying their hardest but management is nowhere to be seen. We are raving fans of the Grand villas and we are only year because we heard that the hotel was with trying out. Big mistake!! We have no problem with construction, we are very frustrated that it was not disclosed. We could have been enjoying our long awaited weekend, now we are just frustrated and disappointed.

My wife and I have stayed here before and enjoyed ourselves. We previously stayed in Garza Blanca by the beach. While they pushed their meal packages and time shares hard, it is a pretty property with nice rooms (especially since we paid to upgrade to the honeymoon suite each visit). Last year we booked (and prepaid for) the honeymoon suite - when we checked in, they told us they had an upgrade available for us at hotel Mousai up the hill. While we enjoyed the adults-only aspect of it and the view, the room was not nearly as nice as the honeymoon suite at Garza (it was one of their standard rooms). Figuring that the hotel was more expensive, we never questioned it. Later, however, we compared prices and our honeymoon suite was much more expensive than the "upgraded" room at Mousai, so they downgraded us rather than giving an upgrade. With that said, we really like the area and the property so we booked a room at Mousai for this year. They put us on the bottom floor where we heard the people walking around outside all day and some at night. We asked (at least 3 times) if we could move to a higher floor and even offered to pay for an upgraded room - we were told that we would get a call from the manager each time to discuss, but we never once heard from the manager (or anyone else). That is not how I would have expected a multi-year guest would be treated (we have stayed here at least three separate trips on consecutive years). In addition, service here has gone way downhill in other ways. They forgot (or decided not) to leave us clean towels in the room, didn't clean parts of the room, didn't leave any water bottles (that they are supposed to leave daily), told us they would bring items to the room that they never did, etc. To add to the experience, the girl who checked us out did not give us a checkout slip. When our car arrived, the bellboy asked for it, so I went inside and asked the girl who was there. She was on hold on the phone and refused to also give us our slip while on hold (which was just sitting on a counter). Keep in mind, our car to the airport was waiting for us. Luckily, the one who checked us out came back after a few minutes and handed us our slip so we could leave. With all of that said, some employees are great. A couple of the doormen were very helpful (way more helpful than the front desk girls and concierges), and at least one of the cleaners is sweet and helpful. Overall, I'm glad we had this experience. We were planning to discuss purchasing a timeshare with hotel management, but after seeing how long-term guests are treated, we no longer have any interest in doing so. We will also never stay at any Garza Blanca/tafer resorts properties again.

Horrible service, noisy construction outside, horrible food, tried to sell us timeshare when we checked in, drinks were barely drinkable, feels like you have to constantly tip everyone, all inclusive is not "all inclusive,"tiny beach and swim area that has to be accessed by trolley, couldn't even get ice or a fork and knife thru room service - checked out less than 24 hours after we arrived. They didn't even ask why we were leaving 3 days early - they just don't care. 25th wedding anniversary vacation and we left! So expensive for no quality, no service, no beach.

Relaxation at its best. Nice getaway with amazing views and activities And there's a trolley!

Solid four star hotel. The rooms are fantastic, there's a good selection of all-inclusive restaurants, and the rooftop pools are breathtakingly beautiful. I only have two complaints: (1) The music. Yeah I get it that I have to listen to repetitive, soulless, second-rate "oonch oonch" techno at the pool...but at the restaurants too? I suggest a jazz track for a more upscale - and adult - evening dining vibe. (2) The generally helpless concierge which first failed to arrange a car for me at the airport (even though I reached out multiple times) and then tried to up-charge me $100 for their preferred zip line tour which turned out to be a tourist mill and not nearly up to the standards of a supposed five-star resort.

Beautiful views. Stunning corner suites with windowed walls. High tech controlled room features, including bluetooth speakers on the balcony, along with jacuzzi and hammocks. Mousai is stunning, but unfortunately I cannot say I'll come back. #1 concern, they provided us with a 1:17 exchange rate. The exchange for USD has not been below 20 for all of 2022. This made for a $100 exchange fee that was not included as an exchange fee, or a hotel fee, and for which no one would speak to us or assist us in resolving. This is a worse rate than you would receive at the airport. For a 5-star hotel, this is NOT 5-star service. In addition, they tried to deny the excess charge. Check your itemized bills! We were also charged for services that were not received!! I'm a person who travels extensively. Personally, I don't mind the small places, backcountry camping is more my style. But when I travel with my partner, we do the all-inclusive stays. For this reason, we picked the premiere package at Mousai. Our AI experience included a butler, who assisted us with restaurant reservations and scheduling our morning kayak tour. Honestly, in the time it took to contact him for reservations, we could have made the reservations ourselves. Mousai's reviews seemed good enough, although some raised concern and for good reason. As for being a 5-star resort, this is a 4-star at best. There are different all-inclusive pricing options, but none include everything on every menu. They will try to upsell you on the steakhouse in the pavilion (not included in any AI package,) and there are menu options marked with a specific icon, usually the prime choices, that come with an additional charge. Scallops, lobster, shallot, truffle - were all additional charges. The service at each of the restaurants is very good. However, the food is lackluster at a few. The Japanese restaurant is very good. The steak at the steakhouse was not very flavorful or easy to cut (we both order medium rare). We'd encountered two other couples who warned us about the steakhouse, but we wanted to form our own opinions. Italian and Chinese are both skippable. Although a lot of families found the pizza to be satisfying for the kids. The Blue restaurant on the beach offers modern Mexican and the mole and fish were very good. The roof top bars are also good choices and their drink menus are creative. If you stay in the newest and nicest tower, which is the South tower, you'll also be far from the beach. There's a shuttle that takes you from tower to tower, but be careful if you wear anything too nice as they often transport beach goers and hikers, and the seats remain sweat stained and salty. Our corner suite was beautiful and high tech, but also came with some high tech problems. The curtains, surround sound, and bluetooth would often malfunction. **Costco Travel Note: if you purchase the roundtrip transportation, you'll receive a standard airport taxi to the hotel. We did receive the private car we reserved, for our return trip to the airport.

Wow / my wife Kris & loved this place! I know a gal who wrote a positive review so we followed suit. Amazing beds / rooms / service / and the couples massage we had as a result of suggestion by Carlos was all time. Will be back!

The best adults only resort EVER! I have been to a few adult only resorts in my life and they have been good but nothing like this! The whole vibe of the hotel is sexy from the second you walk in! The black/red color scheme the furniture(certain chairs in the rooms ) ! The views are amazing! We had an ultra corner suite and we had an amazing view of everything! The pool and pool staff were awesome! Shoutout to vaneza at the bar!! We did not do the all inclusive, we prefer to eat out in the city! Our butler Nicte was awesome she decorated our room as we were there celebrating our anniversary!!

This is my absolute most favorite place to stay when I go to Puerto Vallarta! It's tucked away in a further south part of PV where it's not as touristy. There are not many rooms and each room that they have is decadent! Complete with a butler, turndown service and aromatherapy! All of the amenities (windows, lights and music) are controlled with an iPad. There is an espresso machine and even a bidet!! Totally first class! One thing to note is that this is an adult only hotel which makes it even better because you can relax and get away from screaming kids. I love kids, but sometimes you just need a break! A few tips... get the all inclusive package! You will not be disappointed! All drinks and liquor is total top shelf! Super high end whisky's, great steak restaurants, best breakfast in the sky you could ask for and a sushi restaurant that's second to none! Beat that's not even the best part!! The best part is the rooftop infinity pool overlooking the ocean! There is food and drink service and even a lady playing the electric violin! Sooo spectacular!! If you go, you do get free access to the SPA imagine!! Do not skip going here and checking it out, even if you are not getting a service done! They have an amazing aqua therapy circuit that is like nothing I've ever experienced! Don't miss out!! This hotel is a bit on the pricey side... but worth every penny!! Take your partner for a special celebration and enjoy!

Hands down the best resort in Puerto Vallarta! Where to begin, well I guess from the beginning... Entering the property was very exiting, lots of green forest and beautiful architecture! Checking in was very smooth, we were welcomed with a flute of champagne and some wet towels to freshen up! Nataly was very friendly and very professional, once we checked in, we decided to wait for our room to be ready at the Pool deck, we stayed at the North Tower. We waited about an hour for our room while we had a couple cocktails and some appetizers, I was very impressed with the food! Once we moved into our room we decided to enjoy our private Jacuzzi and just hang out. For Dinner we had reservations at Bocados Steakhouse, we had a good time and the food was very good, the octopus appetizer was to dye for. for the rest of our stay we visited every restaurant in the property except Aquazul, all I can say is that you will not be disappointed. Make sure you make dinner reservations before you travel, and I mean all your dinner reservation for each day, to make sure you go to the places you want on the days that you want, otherwise they might be booked and you will have to go to an other restaurant. Hiroshi (Japanese) and Bocados (steakhouse) seem to be the ones thta are often fully booked. We order breakfast to delivered to our room every morning, to us that was the best, you will get a tablet and you can order whatever you want anytime you want, its available 24hrs, but breakfast must be ordered the day before. We ordered Chilaquiles with steak and that was my favorite, I ordered that everyday, order a few things, plates are not too big, you can polish 2 without any problem, we loved the fact that they have fresh juices as well. You have a Mini bar in your room if you feel like making your own drinks or taking shots, if you finish a bottle it will replaced the next day; But dont forget you can order mixed drinks right to your door, Hibiscus Margarita was our favorite. definitely our favoirte spot was at the rooftop pool, we spent most of our time there, the food was incredible and the service was outstanding, Carlos, Diego, Antonio, Arturo and Edgar, seriously what a crew! they are very attentive and efficient. You have a access to the private beach and all the Garza Blanca property and if you have the All Inclusive Package you will have access to all the restaurants there too. We felt very welcomed at all times and treated like royalty, we love the location, its very from from all the attractions in Puerto Vallarta, so if you want to explore the area don't stay at Mousai, You stay at Mousai when you want to relax and enjoy the resort. This place its not cheap, but its worth it, it almost ruins it for the other places, once you go Mousai, you never go back!!!!! Cant wait to go back!

Solid 4 star resort south of Puerto Vallarta. Gorgeous views and posh accommodations. .... That's it!

I've been to only a couple other all-inclusive resorts, but Hotel Mousai was absolutely the best. And I've been fortunate enough to have traveled all over the world and stayed in some pretty unique, amazing, 5-star places, and I still think that Hotel Mousai is a really special place. I'm still dreaming about the four days we spent here, and would definitely return. At check-in, we were welcomed with glasses of sparkling wine. They upgraded us to a corner suite, and when we got up to our room, we were blown away. From our wrap-around patio in the North Tower (with our own private jacuzzi, hammock, and lounge chairs) we had an amazing view of the ocean, AND the rain forest. Oh, and there was also a delicious welcome dessert waiting for us, which was a nice touch. The infinity pool on the roof is just spectacular, heated to the perfect temperature, and kept spotlessly clean. We loved lounging there all afternoon, chatting with all the super-cool people we met, ordering beautiful cocktails (which were very light on alcohol, but I appreciated that, because mucho alcohol and mucho sol is not a good combination), and staring out at the ocean view. The food at the pool is also fantastic. I ordered the guac and salsa with chips, as well as the chicken fajitas, on the first day, and then I was just hooked and ordered that every day after. The Paloma turned out to be my favorite, super refreshing drink, after trying several of them. We got the all-inclusive package, which frankly, if you don't get it, you're going to be miserable. I had to listen to a guy at the pool complain that he hadn't gotten it (and then apparently you can't add it once you're already there) and that it was the worst decision he'd ever made. So, yeah. It's expensive, but worth it to not have to think about what you're spending on food and drinks. And the prices on EVERYTHING at this resort are super inflated, so yeah--just do it. It turns out to be a good value. What I loved about this all-inclusive experience in particular is that there are multiple restaurants on the property, so every night, you can have a different dining experience. My favorite, by far, was the Japanese place. My least favorite was the steakhouse. And the Italian place, Noi, was good if you order right. We accidentally ordered right (we got the burrata and the steak--both were superb). If we'd just gotten pasta, we'd have been disappointed. Overall, though, the food was so beautifully presented, and the service so wonderful, that dinners absolutely felt like an experience. Oh, and breakfast. I highly recommend going to The Terrace instead of ordering room service. The space is really cheerful, the view is great, and then you can order a breakfast smoothie. The Tropical Trail is seriously one of the best smoothies I've had...in life. I wish I'd ordered it on my first day instead of my last so I could have enjoyed one (or five) every morning. For some reason, they never had the Golden Milk or the Sierra Chai available, which was a little annoying. But then they put another Tropical Trail in front of me, and all was forgiven. Here are the annoying things, just so you can be prepared: 1. Tipping. Supposedly tips are included in the all-inclusive, but yet every single thing we consumed came with a check, and the check always had a space for gratuity. They don't tell you how much gratuity they're giving the servers, so it's impossible to know if you should leave something extra, as the service is really outstanding. We had no idea what to do, so we just kept tipping, though not on the full amount, because the tips would have been huge, and everything was already so expensive. I wish the hotel would be more transparent about that. 2. Noise at night. DEFINITELY bring earplugs. I don't know what's going on at night, but there's a lot of music / people sounds. I would have been miserable without my earplugs. 3. Safety. The hiking and kayaking were the two activities we were able to do. Safety standards were very different than they are the US. Multiple people fell on the hike, which is very rocky, and there's some traversing of a river, and multiple people got hurt on the kayak trip (there's a pretty sizable break when you're paddling into the beach, and all of the boats flipped. I got whacked on the head with the kayak, and then dragged in the undertow along the rocks on the bottom. There was no first aid kit. Just a bandaid for my bloody leg. That said, the kayaking trip was fun. It was about a 45 minute challenging paddle out to a spot where you can then jump out and swim (or snorkel, but the snorkel equipment provided wasn't very good). I loved swimming out there. The hike to the waterfall was less exciting, but fine. And also shaded. 4. Tennis. Don't expect to play tennis. The court is shared with a basketball hoop. There's no shade. It seems like kind of an afterthought part of the resort, and often the courts are closed for events, apparently.

They definitely more than earned 5 stars and that's why they are a 5 star hotel. I don't usually stay in hotels when I travel out the country so this was new and by far the best hotel/all inclusive experience I've had to date. I typically rent homes when I travel. This is an adults only hotel and that just means no one under 18 is allowed to stay there or be there. Amazing!!!!!! If you have kids or anyone under 18 the family friendly sister hotel is just below this one and a free 5 minute trolly ride away. The exterior, interior, layout and landscape of this place was super urban chic if that's accurate. The jungle behind us, and the extra green and tropically delicious landscape was a whole "eye-gasm". Everything was literally picture perfect including the staff and services received/provided. I can't imagine a better experience while in Puerto Vallarta. Top notch at its finest! The staff was flawless, readily available and made the entire experience even better. The rooftop infinity pool/bar/lounge was everything I wanted in views, a pool, lounge and bar. There is a spa, and several restaurants here. You could possibly stay in the property and enjoy yourself the entire trip. I had the corner tower suite on the highest floor with rooms. All the views and bells/whistles included. There was a butler, and concierge specifically for me and they didn't seem to sleep. Amazing. It was all inclusive and I did my best to try most everything at least twice on the menu. The restaurants, and room service menu were 5 star as well. If I had to imagine what a King feels like they made it happen here. I will have to let my photos speak for me beyond this. I've already recommended this hotel to anyone that's listening and I'd definitely go back. Cheers and all 5 stars!

This is the only AAA five diamond rated hotel in Puerto Vallarta, and for good reason. First, the aesthetics are sensational, from the groundskeeping to the rooftop pool. On one side of the hotel, you have views of the lush, vibrant jungle and treetops. On the other side, you have views of the turquoise waters and the mountains. Every single room in this hotel will give you an ocean view from your spacious balcony that also includes a private jacuzzi and a hammock. There is an iPad that controls everything in the room from the lights to the curtains to the music. I liked that I was able to order room service directly from the iPad. I had the loveliest breakfast from the balcony. As for the service and hospitality, everything was impeccable. Every single employee went above and beyond to cater to me to ensure that my stay was enjoyable and comfortable- I truly felt like a queen! I got the all inclusive, which I would recommend if you plan to spend a majority of your time at the resort. The drinks were watered down more so than your everyday cocktail, but were still well curated and delicious. The location might be the only drawback to the hotel, but I did not mind it. It's about a 45 minute drive from the airport, and about 20 minutes to downtown. If you're looking to step outside the hotel grounds often, this location might not be the most suitable. However, taxi service and Ubers are readily available. There's also a shuttle that takes you to the other sister properties and down to the private beach. I highly recommend staying at this hotel! I can't wait to come back.

This hotel deserves all five stars! It was like a dream.. every suite has a private patio with a hammock and jacuzzi. You can control everything from your iPad and even order room service. You don't need to leave your room and no one would blame you. Every toilet has a built in bidet and it self sanitized and warms the seat for you. They also take the "do not disturb" very seriously.. There are shuttles to take you to the other parts of the resort and plenty of activities to keep you busy. All of their restaurants and food offerings are delicious... I loved hanging out on the rooftop next to the infinity pool. The views are breathtaking.. I suggest the coconut shrimp... I dream about it.

Best believe this place is worth every cent. Will be going here for many years to come. They make every visit memorable.

Let me start by saying I have gone to all inclusive resorts of all levels, low end, and mid level and high end. Our high end is hard rock and hotel mousai is definitely the best we have stayed at if your evaluate all aspects. Check in and check out/front desk: Natalie took great care of us in check in and Andy took great care of us on our check out and throughout our stay. Andy was always quick to greet us with a smile as we went to and from our room our room. She truly made our experience wonderful. Managers take note she is a rock star employee. Loved her friendliness and her big heart. She is a professor of customer service. She even hugged us as we left which really made us feel valued and welcomed us back asap. Returants: Bocados was my favorite restaurant. Steak was great quality and the staff never let our wine glass be empty. Impressed by our first night. Customer service was fantastic. Dao: Great spot. Very happy with dishes I had. Definitely wasnt disappointed. The spicy beef wonton was my favorite dish along with chef hor fun noodles. Very good cocktails.Customer service was good. Noi: This restaurant I was the most solidly buzzed at. With that said we had the ravioli and spaghetti and it was the best I've ever had. Wine was great. Servers on point gave us a great birthday celebration. Blanca Blue: Decor and customer service was awesome. It's on the beach. The dinner menu didn't connect with me at all for entree/main dishes. Soups and appetitezers weew great along with the souffle for desert. Definitely would skip this place next stay. Pool Bar: Food was fantastic. Popcorn chicken and coconut shrimp were my favorites. Customer service was perfect. Shout out to Guillermo, Jorge, and Yessenia, Antonio, Edgar, Marecelino, Jennifer, Karen at the South Pool Bar Staff. Drinks were fantastic as well. My favorite was a Double Don Julio Margarita with a side shot of gran Marnier. Rooms: Very nice decor. Bed mattress was comfortable. Pillows were OK but had a a goof variety. Housekeeping staff was amazing. Maya and her team took great care of us and kept my room perfect everytime we left. They even folded my clothes that I through on the ground. The views of the ultra mousai corner suite were amazing. I could have spent a day just in the room. Wifi premium which was included allowed us to stream Netflix whcibmade our night in the room perfect. Hammock was amazing and comfortable. Jacuzzi was perfect for the room. Somehow we accidentally drained it but it got refilled the next day. Light controls and moods were really cool. Rain shower was amazing and super comfortable. One of my favorite things of the room. Curtain and sheer control was perfect. Tablet controls of the room were just ok. Music on the tablet was disappointing and should have gave you access to Spotify or Apple music. Only slight disappointment was that we needed to request to have our beverage fridge refilled each day. Should have been done automatically. Butler Service: Our Butler Carlos was perfect. Took care of all the questions and accomdations. No need was left unmet. He was very friendly and courteous. He texted me each morning to make sure that we were doing good and if we needed anything. Beach Service at Garza Blanca was also amazing. Roberto was an amazing server who took great care of us and was very friendly. Overall I would definitely go back asap. The food, customer service and the room quality/view was top notch. I can't wait to come back.

Had a great time here at Hotel Mousai. The staff were awesome in helping my fiancé plan our surprise proposal. The staff were very kind and the food was also really great. There were so many things to do on the resort and we also spent some of our days out in the town. It was such a great time here and we definitely want to come back! It was our first all inclusive vacation and we have high expectations for other resorts. Compared to other Garza Blanca resorts, Mousai sets the bar.

Stay away. Dishonest practices they try to charge you for tips and service charges at spa which are already included in price. boring boring, nothing to do. And finally when checking out they give you fake receipts that supposedly you signed with $200 tips. It wasn't even our signature or name. Read everything and be careful with this hotel. Food is mid, service is okay. I made Costco aware of these issues and they did nothing about it. Would never go back and wouldn't wish this experience on anyone. And the pool was tiny and old.

Hotel Mousai lives up to its five star triple diamond status, with breathtaking views, magnificent and outstanding culinary restaurants, top-notch rooms, and one of the best all inclusive's in Mexico. Service was top notch; even though there was no personal butler like other resorts of the style, there was a concierge that would find you to ask if you are OK at any given moment. The pictures you see on Instagram do not do this hotel any justice. I was very impressed during our stay.

A bit pushy on the time share but it was nice and relaxing. Not sure if I would go again in the near future but maybe after a few years

In A Nutshell: -The Hotel Mousai in PV is rated as a 5 diamond resort. -I've stayed at other 5 diamond resorts & I can honestly say that this hotel isn't at that level (yet). -At best it's a 4 star hotel, but there is potential. -The butler we had wasn't that great b/c I barely saw him. -The best butler experience I've at was at Le Blanc Resort in Cancun, that experience was what I was expecting here at Hotel Mousai (some examples of what the butler did there was prepping lunches for our excursions, always located on the floor, always providing popcorn & fresh fruit for evening snacks, etc...) -Hotel Mousai has several buildings on their property, the newest one is the South Tower which is where we stayed. -The rooms are chic modern designed, they are big w/ large separate bathroom & a nice balcony overlooking Banderas Bay & the jungle hillsides. -The room was very moist & if you need to dry out clothes it's better to do it outside on the balcony vs. inside the room. -The dampness made it hard to sleep at night. -The room service is a bright spot, they are open 24 hours & you can order directly from the iPad in the room, plus the food is really good. -The restaurants we tried were Japanese (Hiroshi), Chinese/Asian (Dao) & Italian (Noi). -My favorite was Noi. -There are roof top infinity pools in both the North & South Towers. -Both have a bar & serve food, the guacamole & chips were always the perfect snack. -I enjoyed the free 5 minute massage too, so take advantage of that. -The hydrotherapy is a great experience that I recommend, you'll spend an hour being pampered by all things cold, heat & water pressure. -You will end that pampering w/ a nice selection of freshly brewed teas which is very relaxing to drink while peering out the glass windows towards the ocean. -If you get free breakfast in your package, each restaurant serves breakfast, but my favorite place to eat was at the Hotel Garza Blanca restaurant on the beach, it's buffet style or a la carte, but the buffet was pretty darn good. -The property is pretty close to the Zona Romantica, it should cost you anywhere from $7 to $10 USD. -You can try Uber, which I did once, but it took forever for it to arrive, yes it's cheaper than a taxi, but time is money so ask the hotel to call a taxi for you & always negotiate the price before you head off. -There is a free shuttle that takes you from tower to tower all the way down to the Hotel Garza Blanca where the beach is at it's useful, so use it. Overall, the staff were mostly friendly, the property is well-kept & the location isolated it's more of a 4 star hotel experience, which is still very good.

My new favorite fun in the sun. We live in CA and the flight to Maui is 6 hours. This is 3 hours, the all inclusive restaurants are fabulous and the included activities of guided hiking and kayak/snorkeling were so fun! There were hundreds of tropical fish on our snorkel. The craft cocktails are extensive and delicious and the pool servers are constantly coming around for food and drink orders. We love sashimi, so our fave pool dish was the tuna tataki. The lamb shank and blue cheese risotto at the Italian place was amazing. The Chinese place had an elevated quality, if you know Chinese, that reminded me of some of the Michelin reviewed places we've been to. Our favorite was the Japanese place that served a spicy soft shelled crab with a citrusy, spicy broth that blew our minds. ASK the servers what to order because they see it all. We followed their advice and were amazed. I'm sad for some of the other reviewers that weren't enchanted by the food because we are foodies, have traveled the world and had crazy food adventures and we were impressed.

This may be a long review so I'll give a summary and then the details. To start, I would definitely recommend Hotel Mousai but I expected more since it's supposed to be a 5 diamond resort. Property - 5 Rooms - 5 Food - 4 Customer Service - 4 Spirit of Staff - 5 Amenities/Activities - 5 OVERVIEW My husband and I stayed a week in one of the corner king suites in the North Tower of Hotel Mousai. Our room was on the 4th floor. The hotel rooms are just as pictured on the website. The property and the views are breathtaking. Unfortunately I don't have many pics outside since I often left my phone when we left the room. The rooftop restaurant/bar with the infinity pool is really nice. The food was good and the resort offers a nice variety of options, but I was disappointed by the dessert at every restaurant. I would recommend getting the all inclusive package or plan to eat off the resort because the prices without the package are ridiculous. For example, we ordered a 14 oz ribeye, lamb chops, 4 sides, and a couple of drinks and that would have cost us over $300. The food was good but not worth that much. There is an option to only purchase part of your stay as all inclusive if you plan to explore restaurants off the resort but we didn't know this when we booked. There's plenty to do on the property so you don't have to go off the resort unless you really want to. My husband and I really enjoyed the hike to the waterfall. The hotel is about 15 minutes from the Romantic Zone, the Board Walk, and the Malecon if you do want to go off the resort. We traveled by taxi and Uber. We took a taxi from the hotel so we wouldn't have to wait and took an Uber back because of ease and price. If you have the money, definitely take advantage of the spa. It was a really nice experience for us. We went for an 80 minute massage. THE ROOM The room was nice. Eclectic and modern. I think my husband and I liked the bidet the most lol. It had a front and back sprayer, a dryer and a heated seat. This was actually a feature in all the restrooms in the building. The view from the balcony, which all rooms have, is stunning. I was disappointed by the hammock because it was so low too the ground and went even lower when my husband laid in it. The shower was a nice size and had a seat in it, but the water pressure sucked! Considering the caliber of this hotel, that caught me off guard. The wall mounted control was a nice feature. It was nice to close the blinds and turn off all the lights with the click of one button. THE SERVICE All of the staff at the hotel had a great spirit about them and were always eager to please. There were some mistakes made during our trip, like receiving food/drinks not as ordered, the bathroom and the wet bar were not restocked when we entered our room on the first day, etc, but things were always made right with a smile. Also, my husband and I had to ask for our wet bar to be restocked on more than one occasion even though it's supposed to be restocked daily. Since some staff speak little or no English and my husband and I don't speak any aside from greetings, I attribute some of the errors to the language barrier, but not all. The service at the restaurants was good. Although there were some mistakes there as well, the wait staff check on you frequently, sometimes to the point where you wanted them to stay away for a bit lol.

WARNING...Dao Restaurant...just there last night. The $450 beef was a big rip off. I thought it was 790 peso and turned out to be 7900 peso. Obviously i wouldn't have ordered it if I knew it was that much. And the meat was raw with very little flavor and tough...yeah my fault for not noticing the price but come on no meat is worth that much $$$

This place is amazing. Once there, you instantly forget about all of your stress and real world crap. The service is extraordinary, they take great care of you the second you step foot on the grounds. Oh and the property is gorgeous and incredibly clean. The rooms are so well appointed and comfortable that you may never want to leave. But, when you do leave the room. They're is plenty to do. All of the restaurants were very good, but our favorite was Tao and Noi. The rooftop pool was our favorite place to hangout. We will be going back in a few months.