BiG MikE
Google
Although the place itself is clean, rooms are clean still lacking of it to be called hotel , the younger staffs are friendly but the owner, Thomas , did not let our stay easy.. always rude, always bickering on things and really does not know what it means to make the clients stay to feel at home .. as to the point of insulting all of us. Landeck could be a great place to go around south Tirol and there’s a lot of place to go and see.. but I don’t recommend this hotel at all.. after all the money spent to see Austria for the first time..all the excitement was just ruin on how we were really badly treated.. even tho there we’re stuff in the offer we paid that did not happen. Food is recycled from bfast to dinner , THIS IS NOT A KID FRIENDLY HOTEL !!, twice the owner shouted at my kids in which a one yr old could not even understand what does the shouting mean, spa is unavailable most of the time, you still have to make the effort of asking extensively in order for you to have that so called “ luxury “. I put 3 stars on location because really landeck is a good place to go around south Tirol but don’t stay in this hotel..it’ll will just ruin your vacation. Plus, if you happen to buy a bottle of water from your trekking and bring it to the hotel be ready that the owner will insult you of doing so… all in all, first impression of Austria is really good, but do not, I repeat, if you want to have a pleasing stay in South Tirol Austria, do not stay in this hotel! People in Austria are good people, very respectful..but not Thomas the owner of this hotel. He just want your money, but does not give you what you deserve. It’s really prostrating to know that I even let 12 family of my friends choose this hotel and everybody underwent the same treatment. 🤦🏾♂️🤦🏾♂️🤦🏾♂️