Hotel Murano

Had a wonderful experience at this hotel, from the art everywhere to a convenient location and friendly staff.||The real highlight of our trip, though was the morning we checked out. We were having breakfast and just happened to mention that it was my parents wedding anniversary. To our surprise, we looked up to see a cake coming out to celebrate. We appreciated this gesture. It started our day out right. A special thanks to Jaylene for being really attentive.

The lobby is modern and light filled with art all around. The one staff member at the desk seemed overburdened being the only one there. Check-in was perfunctory at best. Having more staff available would be nice.|The room was large with a nice view of the Tacoma Dome and Mt Rainier when the rain permitted. Though the room was clean, maintenance in general is lacking from stains on the desk to damaged window sills. The closet doors did not close completely. The bathroom faucet was very loose. On the positive side the room was quiet and bed comfortable. The staff ot the Bit in the morning were attentive, though getting seated took awhile.|The hotel is close to the museums making it possible to walk to them.

Room was nice and decorated nicely. Clean bathroom setup. Staff is friendly and helpful and supportive. Easy and conveniently located area. Lobby and hallway are top notched designs for a hotel. I would stay there again, highly recommended.

Was there for a one day conference. The staff was great. The food was solid. No clue regarding rooms. Location was way nicer than downtown Seattle. Only minor issue was cost of parking in their lot-but I'm cheap and don't like to pay.

We never received a confirmation email for our reservation, necessitating a call to your front desk. Our room, once we tried to sleep, was close to the elevator and could hear every mechanical noise from it (doors opening, motors moving up and down). As if that weren't enough, some sort of wedding/bachelor party was happening on our floor. People shouting well past 1am. A call to the front desk said police had been called. We never saw police. We were given a different room, much closer to street level and street noise with no view (I paid for the first room for the view).The next morning we were told the people responsible were still staying at the hotel, so no real action was taken. We were told we wouldn't be charged anything "extra." No idea what that means. Not happy. Zero sleep.

I love this place! The service was EXCELLENT, the food in the restaurant was delicious, and the art throughout the hotel was gorgeous. The views were great, great gym, wonderful spa. This was my second time there. I want to give this hotel 5 stars but some of the rooms have a lot of wear. We were in a room we got a deal on, to be fair, but it was musty/dusty smelling at first (we opened the windows) and there were only table lamps so it was dark when there was no sun. The furniture and bathroom had some visual wear but everything was VERY clean!

Positive: Clean. Beautiful lobby and glass art. Good service Negative: Parking. No valet, limited space and too expensive. Room was a bit dated.

Beautiful art filled hotel. Wonderful experience even if the building is being remodeled. The facilities are great. The staff caring and the whole place feels like an art museum. Recommended.

A very nice hotel. The staff is friendly and helpful. I was upset that the in-house restaurant is open only for breakfast and lunch, but that only affects convenience. There are numerous restaurants within a 10 minute radius. Hotel Murano does have one feature that I have never seen in a hotel before. They have small art exhibits on floors 4 - 25. They have an actual gallery on the lobby floor too. I was impressed with their elevators! There are three elevators and from the lobby to the seventh floor took less than three seconds, but the motion did not feel like an amusement park ride. Very smooth. My room had a view of Mt. Rainier and the Tacoma Dome. There were a couple buildings in the way, but I could see the mountain and make out the top of the Dome. As far as the room, it was very nice. I had a king size bed and the room had a coffee maker (NOT a Keurig), a small square refrigerator to hold four or five cans or bottles, flat screen tv, room safe in the wardrobe, and a little couch. I thought my bed was very comfortable, but a friend staying at the same time complained his bed bothered his back. I enjoyed my time at Hotel Murano and wouldn't mind staying here again.

Update: They never honored the promise to partially refund our broken room. We were stuck paying full price. We took the kids here in lieu of our Christmas getaway to Leavenworth (it flooded). Jacuzzi jets don't work (the one thing the kids were counting on). Rollaway sofa bed collapses under our weight. Nothing room service can do, appreciate the promised compensation but this is a massive disappointment. The Keurig in the room was stocked only with tea and decaf. Seems passive aggressive. The tv was temperamental and it stopped working entirely. We called for assistance. It never came. The lounge is... an empty office supply room. Peppermint chocolate espresso martini was excellent but basically completes my impression this place is completely cosmetic without any real promised quality

Hotel is convenient and centrally located in town. - The staff friendly and professional, but the rooms are very average. - The beds are advertised as Queen size but were much smaller. - There is no fridge or bottled water provided. - The carpet is old and dirty. There is a restaurant on site so no complimentary breakfast is offered. -And parking is $28 a night in a very large, mostly empty parking lot. Not the worst place I've stayed but certainly there are better options in Tacoma.

I cannot believe this place is $300 a night. Far from the upscale hotel we were expecting, especially since capital one lists this as one of its "premium" hotels. Parking is confusing, they have multiple levels but no signage on the first level that there is more parking. So we spent lots of time circling for spots for no reason since we didn't know better. Kids were playing hockey and wrestling in the hallways. The glass on the back of the elevators is smashed. The carpet is peeling up in the lobby. The rooms are in poor condition and not super clean. The shower caddy is covered in rust and multiple spots of peeling paint in the room. There is dust on all the ac vents and the windows have black gunk on the tracks. If we paid $100 I'd probably look past this but at this price point I'm shocked this hotel isn't in better condition. Plus was that we did have a great view from our room.

I went to the lounge bar area for happy hour. The bar bites are very yummy ! I really like the new twist they've put on the classics. Great selection of both wine and beer. The staff is friendly and welcoming, and the lounge has a clean, cozy vibe that makes it perfect for relaxing with friends or unwinding after work. Highly recommend!

I went to hotel Marano, to Bar960 on a Thursday night for happy hour; first of all the hotel is stunning inside!! Tons of artwork and beautiful pieces on display! Everything is beautiful and clean and the hotel staff is so kind and accommodating! The bar was outstanding! They had anything you would like to have. The bartender was so fun! And the bathrooms were so clean and modern. We really enjoyed ourselves! But the food was spectacular!! I cannot wait to go here just for dinner to the restaurant! We had a sample menu at happy hour and it was the best food hands-down that I've had in a while! The Apple fritter breakfast sandwich was to die for!!! I cannot wait to come back and try this sandwich at breakfast time!! The oysters on the half shell were superb and the potato skins and sliders were outstanding. I am so glad we found this place!! Definitely will be back!

This is my first time staying at Hotel Murano but my second time attending a conference at this location. Upon entering the lobby, you are hit with beautiful glass artwork, with each floor providing a themed piece of artwork as well. From the comments of my coworkers, the 7th floor art piece is a sight to see. Customer service was great! They came in clutch with a print job that we needed. The business room which houses two desktops and a printer were great offers, however, their printer was not allowing me to print. Though staff mentioned it was free to use, I couldn't print whatsoever. In lieu of that, the front desk staff offered to print it themselves. Overall, all of the workers I've had the chance of interacting were wonderful! Cannot say anything bad whatsoever! The reason that they get a 3 star from me is because they really need to remodel and fix their rooms, or at least the one that I had. The room we had was very spacious, however, there were things that were very suspect. Having two toddlers with us, I always check the room for any items that could hurt them. The coffee table was certainly a disaster waiting to happen, kid or no kid. The top of the table (see one of the photos provided) is made of glass, however, it isn't anchored to the wooden part of the table. I was in the process of moving the table somewhere else when lo and behold, the glass top slightly slid off. Other issues I found during our two day stay: - Bathroom issues: One of the bathrooms (we had two) wasn't functioning. The toilet, for one, did not flush. Secondly, the outlet to this same bathroom did not hold my hairdryer plug well. The plug kept falling out of the outlet because of how loose it was. The shower head was rusty too. - Dining table: Previous guests spilled coffee on the table. Because the top of the table is made of glass and it sits on wood, the coffee dripped in between the glass and the wood. Pretty gross wiping the sides since it wasn't wiped down at all. - Door: I found it weird that the door didn't have a latch because every hotel I ever stayed in had it. In particular to this, the room I stayed in was near the stairs. I've heard of horror stories so having that latch would have helped with my anxiety. After mentioning this to my coworkers, they all mentioned that their doors had the latch. - Elevator: Management should consider using guest keycards for elevator use. Anyone can come and go on the floors which is not very safe. This is certainly not a bad thing and seems to be new from my last visit last year. They now have a vending machine on the bottom floor- where the conference are held- with medication such as Aleve, etc. And if you want some hanky panky, condoms are also available for purchase in the vending machine.

I'm pretty surprised by all the low stars on this place. It's great. Centrally located, a lot of parking and super friendly staff. $179 for a Friday night. Beds were comfortable and the tools are modern. Elevators are fast. You get drink tickets if you book through Expedia. It's not The Ritz but it is very nice

It says we have free parking when we booked the room but the front desk was super rude and said she wouldn't give us the offer we bought, didn't catch her name but wouldn't recommend. Don't post offers and then not follow through.

Such a lovely hotel, with amazing Mountain views! Parking was a bit of a hassle to figure out (+ $30 a night) but we loved the restaurant on the 4th floor. You can also walk right across the street to Ebony and Ivory coffee. Would definitely stay again.

The only good thing I could say about my. stay, is the front desk people were very responsive. But the hotel is seriously lacking in housekeeping, maintaining the building and it's accommodations The room phone did not work. Call the front desk and told him about it. They sent out a technician and technician told us that all the rooms are like that because they're not used anymore or they can't replace the batteries on the handset Furniture scratched in gouged The cleaning that is not up to par whatsoever You have to request housekeeping every morning Loose, or broken items throughout the room They're using very old items. Still trying to maintain that old legacy of the hotel but it needs a face lift. There is no pool whatsoever

Absolute worst management and service I've ever experienced at a hotel. Zero stars. Besides the terrible experience, the hotel itself is pretty run down. It was probably decent 20 years ago.

Hotel is not accessible. Parking lot which is on the property is about a city block from front desk. Lobby-Parking Lot accessible only by an uphill outside walk or a flight of stairs. No elevator. Sidewalk is not lit nor are there handrails. No covered entry to Lobby. Heavy front doors are not automated. There was no Easy Access button. No grab bars in bathtub/shower. Bath towels were skimpy, non-absorbent and frayed. Parking Lot security was good. Activity recorded and guards were seen checking the lot late night. Wait staff in Bite were friendly and efficient. Excellent breakfast. Mediocre dinner. Reservation Add-On for Late Departure that was confirmed by Hotel but was ignored by staff. I was locked out of the room before 1 pm when the late departure was for 2. $25 fee for Late Departure was refunded but it doesn't make up for the incovenience and insolant front desk person.

-Not worth the money at all. -Feels more like a motel. -Staff made you feel like an inconvenience -Had to go floor to floor to find an ice machine that worked -Only water they offer is a small dispenser in the lobby -Shower head was broken -Just grody rooms in general The lobby looks nice at first glance but the couches were also grimy, 10/10 would not come back for how much they charge.

The hotel is in emergency need of paint, carpet cleaning, elevator repair, air quality testing, bathroom upgrade. I would not recommend this hotel. Also, no parking, no breakfast. It is not a good choice.

Overpriced. I paid $230 for one night, because there was a garage. I wanted my car to be protected. But the garage isn't monitored or gated. The pics online of inside hotel were much nicer than in person. Outside the hotel was rundown and a bunch of homeless around. My room had hair on pillows. The bathtub was clogged and gross. Went to hotel restaurant because it was too scary to walk anywhere near outside the hotel. Worker in restaurant ignored me three times. She was too busy talking to a couple at a booth. She kept looking at me but then she would talk the couple again about some gossip. She seemed to know them personally. I left and came back 3 times and each time she ignored me. The place was dead. And I see why.

Let's be honest, Hotel Murano looks like a fancy place but the experience didn't really live up to the price. The art and design are definitely cool and the location is really convenient. Beyond that, it felt pretty average. The room was clean but nothing special. There was no pool, no hot tub, and no room service, which was kinda disappointing for what we paid. Some of the buttons on the in-room phone didn't even work. When we checked out, it was hard to get help with our luggage, which was pretty frustrating. Overall, it's not a bad place to stay but it feels more like a trendy three star hotel than a luxury spot. If you find a good deal it's worth considering but I wouldn't pay full price again.

We stayed here for our off time (we drive trucks). Check in was smooth and quick. The elevator does go fast so be prepared to feel a little bit of pressure while going up or going down. We stayed in a king bed room, and the room was clean and tidy. They have a bowl like sink, so when washing hands or face, water does go everywhere on the counter. They have a restaurant/bar inside. We didn't try the food, but we did get drinks and they were good. service was good as well. We didn't get to try out any of the amenities because we were only staying for one night. Overall, it's a nice hotel that's not too expensive.

I had the pleasure of staying here the other night, and while the lobby and everything outside the rooms is very nice, the rooms themselves aren't any better than the ones in Fife's Emerald Queen hotel. We were using this as a "meeting" place so to speak, so we weren't that concerned about the quality of the room. However, if I was actually on a trip and had to pay what they charge, I would definitely expect more. As it is, this hotel is more like a no-tell motel with a fancy lobby and nice view, except there are no mirrors on the ceiling..why not? There's glass everywhere else.

Very disappointing stay after a great first stay last time.....STILL have not received my deposit back and its been 16 days since i checked out, but the managed to take $86 in parking fees when I very clearly stated I would not. My stay at Hotel Murano for New years from December 31, 2024, to January 3, 2025, was extremely disappointing. Despite the beautiful decor in the lobby and upstairs areas, my experience was overshadowed by rude staff, hidden fees, poor cleanliness, and ignored concerns. **The Issues:** 1. **Hidden Parking Fees:** I was not informed of the $26 per night parking fee when booking. Hotel Murano only offers one parking lot; otherwise, you must park on the street, which is free only from 6:00 p.m. to 8:00 a.m., requiring daily car relocations. As someone with severe asthma, this was impossible for me. When I texted the staff before my stay, they were dismissive, telling me to check the "Frequently Asked Questions." When I suggested this fee should be clearly disclosed during booking, they stopped responding. I emailed the manager one or two days before my stay but received no reply before, during, or after my stay. Forced to pay $78 for parking over three days, my partner parked on the street and had his car broken into, losing all his belongings, including a suitcase. 2. **Unclean Room:** The room was not cleaned properly. There was glass on the carpet and under the bathroom sink, which I discovered when I dropped my makeup. The coffee maker was moldy, making it unusable, and as someone with asthma, this posed a health risk. 3. **Dirty Lounge:** The lounge was dirty and unstocked despite multiple complaints. I paid extra for lounge access, yet the conditions were unacceptable, there was literally a giant pot of cereal in the drawer? Amongst a huge mess 2+ days straight. The Staff:* The front desk staff were dismissive and even gossiped about my friend and me within earshot. I am also confused as to why I paid for three nights when the offer I was sent was buy 2 get 1 night free? Was also supposed to be comped for not having room service all three days and never was.

I couldn't help but notice the thick smell of stale cigarettes smoke when walking into the lobby. The room didn't smell any better. I started coughing in the middle of the night and my initial thought was, "Oh no, am I getting sick?" The coughing and throat clearing was a bit worse in the morning. I go to the window to check out the scene and notice black spots in the crevices. I'm no expert in the matter but I'm thinking BLACK MOLD!!!!!!! We told the front desk. She didn't seem shocked or concerned, said she'd tell her manager and gave us a coupon for breakfast. The breakfast was fine. Interestingly, a few other patrons in the dining area also had a cough. Things that make you go hmmmm... Thankfully we only stayed one night and wouldn't you know? My cough disappeared as soon as we left. Dr. Google told me one night of exposure to black mold shouldn't cause long term effects. If you enjoy breathing, you may want to avoid this Petri dish.

The room I had on Thursday night was one of the dirtiest hotel rooms I've ever slept in before. The only positive thing about my stay was the bed was very comfortable.

Underwhelming for starters, feels like they put a larger amount of money into making the entry/lobby/lobby bar feel fancy. Then they thought a touch screen elevator was important, the elevators take forever. Then you get to the room after your fancy touchscreen elevator trip and it's basically a motel 6 room with a 20 something inch flat screen tv from 2007. The towels feel more like sandpaper rags, the showerhead feels like it's in "misting" mode. The beds are "comfortable when tired" but in reality not even close to as impressive as the lobby lol I wasn't planning on leaving a review despite not enjoying my stay these last 3 days however when asking if I could get a late checkout since I have a very late flight, I was told no because "housekeeping said so". Not even offered another option like paying a fee for a late checkout or at least being offered the extra hour like almost every other hotel Ive stayed in. To sum it up, this place is a disguised motel charging mid tier hotel prices. Don't bother staying here, there's nicer hotels nearby that are roughly the same price or cheaper

I originally stayed at this hotel over ten years ago and thought it was nice and modern. However, having been recently this hotel looks like it needs a serious remodel. The room looked very worn and needed a deep cleaning. The bathroom was to be desired as well. I didn't feel comfortable to take a shower here either. It was like a slightly higher end Motel 6. No amenities other than an old coffee pot. No room service as there is no room service number you have to ask the front desk and definitely no turn down service. I could've stayed in an Airbnb or Vrbo instead and had a better stay.

The Hotel Murano lobby is beautiful. But otherwise, the place is a tired, not too clean disappointment. Great view, but the windows are grimey. The vents are covered in black dust. My bathroom smelled like cigarette smoke, and the room smelled like nursing home cleaner. The patron lounge is just a big room with a mini fridge of cans of soft drinks and a then a couple single serve packages of cookies or chips. I thought parking was included, but no. $26 per day, or simply find free downtown parking. There's ample within walking distance. This hotel is overpriced and shabby. Stay at Elks Temple Hotel instead!

It was all I could do not to steal the pillows at Hotel Murano in Tacoma! I had the pleasure of staying at Hotel Murano last night after assisting with an evening event in Gig Harbor and was so pleased. I am a big fan of boutique hotels, and this one did not disappoint. Here are just a few reasons for my happy review, let's start from the start: As a woman, they provide ample and safe parking. The security guard on staff was perfectly professional. Just saying, especially when arriving after 10:00pm last night, he made me feel I was safe without coming across as forbidding or unwelcome. The entrance into the hotel from the parking area is spacious, well lit and filled with lovely displays of incredible glass artwork. FYI: The entire hotel is a glass art museum! The gal at the front desk smiled. She was both efficient and genuinely seemed happy to see me. Remember, this was after 10:00! Like many hotels, but still worth mentioning, you have the added security of needing your room key to dash up the elevator. The groovy bar, across from the check-in area, is spacious without feeling like it is a warehouse. My bartender/server was so sweet. Perfectly attentive without hovering. What was his name??? I will call tomorrow to find out and add it in. I upgraded to a King Corner Room, and it was still REALLY REASONABLE! The bed was heaven! The pillows were heaven! The windows were fabulous, and the blackout curtains were even better! I am pretty sure there were people in the rooms next to me, but I could not hear them. Delightful robes! And an umbrella in every room! It is the Pacific Northwest for goodness' sake! Super Clean! Yay!

DO NOT STAY HERE! Here is the list of things wrong with my room, which they claim was an "executive room." There was a leak in my ceiling and the building engineer said "I don't see anything wrong." The desk clerk checked the pipes above my room and guess what, there was a massive leak. The sink had a softball sized crack. The bathtub was broken. The curtains were ripped away from the rod. The furniture was stained. And there was a massive crack in the glass of the elevator. So that was all super fun. When the desk clerk finally found the leak, they moved me to a much smaller room next to the ice machine, which sounded like fireworks going off all night. I will never go back.

The hotel has this funky vibe with great art/glass all around. The bar area is very cool and the restaurant "Bites" is mediocre at best with a limited menu. We stayed here about 10-11 years ago and loved it. Really looked forward to returning. It looks like nothing has been done to this facility in a decade. Here's where the problems start - we entered in the lower floor from the parking lot. The carpet at the entrance was ragged and lumpy, dirty and kinda' gross. The reception area is fine. The front desk was friendly and helpful. Got onto the elevator, nice glass art in the elevator but it was cracked. Only one of the 2 touch screens for getting to your floor was working. The carpets on our floor were clearly old and stained. Now comes the room. I rarely notice/complain about these things but this was an amalgam of issues one would not expect from a "hip, boutique" hotel. If this was one or two things, fine, let it slide. Here are the things I experienced in our room: 1.) Carpet was stained and worn 2.) Cabinet hinge was broken and cabinets were banged up and chipped 3.) Coffee machine lid broken 4.) Hole in the ceiling 5.) Have black-out curtains but no other sheer curtains behind them (despite clearly having the curtain rods to accommodate) 6.) the couch was stained in several places 7.) No matter how low you turned the A/C the room stayed too warm It seems that this hotel has skated on its reputation and done nothing to maintain/upgrade the facilities/rooms Doubt we'll be back.

Well there's so much I can say but I'll just say Patty on the 25th floor snack room is amazing and the management went above and beyond to make my stay memorable definitely that and I look forward to another stay to post more. Parking was easy check in was easy but the night staff check in could have educated me more on amenities and the evening security was great chasing out ruff raft. It's not an easy job. But the management did well. The view was impressive and my stay was non forgettable to say the least. I'd definitely recommend staying here the location is so center point of the city and again the management went out of their way to make everything right. Btw the lemongrass soap smells amazing. What a beautiful hotel. A true asset to Tacoma

During a three day power outage my husband and I were looking to get warm. There weren't any local hotels available, so we traveled a little further to Hotel Murano in Tacoma. I am so glad we did. They were so kind, letting us check in super early and waving the early check in fee. We had a King suite that was clean, quiet, comfy with great views. Everyone was very kind and supportive. I can't thank them enough and highly recommend this hotel.

Horrible! Room smelled like smoke. Refrigerator broken. They had to replace. Then I turned on tv static and no reception. They sent security up who could do nothing. No apology. Mom and pop shop gone wrong. Don't bother

I was pleasantly surprised with this Hotel. At first I wasn't to sure if this was going to be what was advertised but it really is. Parking can be confusing, it's either self park or valet. It is on site so your vehicle is right there when you need or want it. The hotel itself is bright, airy, clean and feels quite posh. The decor for the holiday season was stunning and the staff was so kind and helpful. The bar is not open all the time nor is their onsite restaurant. That's my only gripe at all. They do serve lovely drinks, are very accommodating. It's amazing. I literally had the best burger of my life in their restaurant with a glorious side of garlic fries. Normally I find hotel restraints a little lacking but this place really steps up their game. The location is also very handy. 10/10 for me. The room I had gave a view of the Tacoma Dome, good blackout curtains and a comfy bed.

Our room was dirty. The curtains were ripped in multiple places. The window sills were dirty. The vents for the airflow were cracked and covered in dust. The desk was not wiped down, you could see fingerprints on everything. On arriving I picked up one of the pieces of glassware provided and there were chunks of things in it, lipstick smears (I wish I got a pic of this, but was so grossed out). I immediately had to find a house cleaner to change out all of the glassware. The paper cups appeared used and stained as if rinsed and placed back.I pulled back the bedding and there were stains all over the mattress which looked like urine stains. We left as soon as we woke (530 AM), not because we needed to, but because the room was gross.

This was a great dog-friendly hotel. I believe it's the old Sheraton. It's nicely remodeled with lots of art everywhere. The bed was very comfortable. Everything was very clean; even the grout was very clean. The lobby bar is great. The Patron Suite has 180 degree views of commencement bay and Mt Rainier. There's a "CVS vending machine" if you forgot the types of things you might need at CVS like a toothbrush. I didn't try the restaurant but got Zeeks Pizza delivered which is nearby.

Dismal, grimy, run-down rooms with laughable amenities. Not only old, run- down room with battered furniture but it was grimy. Crusty grime on the one place to sit. Crusty spots on the carpet. Dirty grout in the bathroom. And ONE bedside LAMP for the whole room. And a small desk lamp to spotlight one thing. No joke. We couldn't see to get ready in the morning. There must be some renovated, nice rooms in the hotel - but believe the reviews that say their rooms were dirty, run-down and uncomfortable. When a hotel posts dozens of photos of their lobby, and one of the few amenities is "an assortment of spiritual reading available on request" - we should have known. This hotel relies on (and promotes extensively) its displayed art throughout the building. But its rooms are dismal. At least on the 22nd floor. We felt like third rate citizens up here.... Who might as well have booked rooms in a hotel 8. Or three for this price. I hate to leave scathing reviews but this was... not a nice place to stay.

I enjoyed my stay and didn't hear any noise from other rooms, super important to me. The place has a swanky vibe, but I think there's some attention lost in the details. Could be partly to do with the age of the place. It's grand and impressive upon entering and being on the 20th floor the view was great! They do have a lot of parking - valet and some self parking. They do not have a pool. Didn't eat here as we came to explore more of the brewery blocks. The bed was firm, the sheets were clean, I think the overall cleaning of the room could've been a little better. I might stay again, for over $300 a night I would need a good reason.

No hot water. The restaurant is small and has endlessly long wait times. The staff is rude. They blamed it all on the conference being held at the same time, but it's a hotel attached to a conference center!! How can that possibly be an excuse? Overpriced for not so nice.

I would like to express my concerns regarding my recent experience at the hotel, specifically involving two staff members, Octavia and Jessica. Unfortunately, their behavior was not in line with the professional standards I expected. Despite the pleasant atmosphere of the hotel, their rudeness and lack of courtesy significantly impacted my stay. It is disheartening to see representatives of the establishment behaving in such an unprofessional manner, especially when guests are seeking a relaxing environment. I sincerely hope that management takes note of this feedback and addresses the situation. It would be beneficial for the hotel to provide additional training to ensure that all staff members understand the importance of respectful customer service. Thank you for your attention to this matter. My stay was so incredibly disappointing that I'm considering asking one of my journalist friends in the area to visit discreetly. I want them to witness firsthand the rudeness, disrespect, and unprofessionalism I've encountered recently. it's very disappointing and disheartening.

Do Not Stay Here! This property is grossly unkept and is falling apart. Nothing offered is as advertised. Management is nowhere to be seen or heard from. Voicemail boxes are full and calls not received. Two weeks later and over charges still aren't returned. My young family stayed here over Christmas night. We upgraded to a patron suite as a treat. The jetted tub, pull out couch and patron club are what really attracted us to stay here. The jetted tub did not work. There were no extra blankets nor pillows especially for the pull out bed. The curtains were torn. The 'club' is a closet with a very few picked over small chip bags and granola bars. We tried to reach the front desk multiple time with no answer that night. Be aware you have to pay an additional $25 to park per night. The bar was closed and there was no continental breakfast the next day. When prompted were offered a $20 off coupon to their restaurant for breakfast, however. After over two weeks I still have not received my refundable deposit back. There is no one to call and no email address to respond to. This is a motel 6 with lipstick AT BEST.

I had a concerning experience outside the Macomb Hotel in Tacoma around 3:00 AM on November 17, 2024, where I felt targeted in a potential robbery attempt. Despite reporting this to the front desk, the dismissive response left me disappointed and worried for my safety. I expected my concerns to be handled with more seriousness to ensure guest safety. Her response was "Well there's nothing I can do so" *shrug* She was very polite but handled the situation with zero understanding & no empathy. The severity of what I may have avoided is just now hitting me. There was a cop outside too who was keeping an eye on things; I'm assuming that's why he began to leave while they went & walked inside the hotel. I'm not sure if I'll come back but the rooms were very nice! Could be a one off incident and there was a small misunderstanding over a can of mich ultra that was not mine but obviously left/trash. I was in the wrong here & I did not take anything. I put it back then proceeded to pick up 5-10 cans outside during the incident. I used the cans as an excuse for moving towards the entrance of the hotel. Mainly as redemption for me being a annoying Idiot earlier but also to gradually get away. If you work at the hotel, just check the tapes & you will see it play out exactly that way. I'm not one to ever complain on a google regiew & I am not after any compensation or refunds. Im more-so concerned how she responded to my complaints of guest safety. To be brushed off like I was trying to report a potential robbery of a old school & well known set up is incompetence, unwillingly ignorant and highly concerning. Small annoyance should not warrent a disregard to guests physical well being. I'm still deciding if I want to stay here or not. Feel free to reach out to me via email. If you are deciding to stay here, don't go out for a smoke at 3:00am. One of the reasons I did was due to the 5 cop cars parked outside. Not relevant to what happened directly but this is why I felt safe to go out for a smoke. Once the officer left & I thought I was doing the right thing.... I did not feel safe. Overall the expierence was strange enough for me to take the 2 hours to write & report this incident.

I loved this hotel! But I've run into an issue with my deposit being returned on a timely manner. I stated there April 29th, it is now May 16th going into a 3 day weekend and I still haven't had the $75 put back on my card. To add insult to injury they tested a 1 cent transaction which processed!!! The reason a week ago was that it somehow got stuck in their system. Do I need to go sit in the lobby to get my money back,?? This is ridiculous!!

Couldn't have been a better experience. Super friendly people. A great atmosphere. Super nice and clean rooms. WONDERFUL.

First, the moment you walk into the lobby you're engulfed in a throat scratching, horrible stench of cheap knockoff men's cologne - they must just pump it into the place. That smell was a constant over the 2 days of my stay. Second, they didn't give me the room I reserved. Third, mildewy shower, stained walls, and uneven, creaky floors in the room. Fourth, I ate breakfast there one morning and I heard a server tell another server she was sick and "don't come near me, I don't want to give it to you." But then she went and took a customer's order and delivered his food. Have we learned nothing from the pandemic? So, it wasn't wonderful. It's a good location though.

The lobby and entrance gives a extravagant feel but my hotel room didn't even have a ceiling light, just a bed side light and a desk light. The view from the breakfast room is really nice tho.

It's a very nice hotel. The venue is modern with featured glass artist's works on each floor. A clean and well equipped fitness center. My room was modern, clean, quiet, even right next to the elevators, and the bed was very comfortable. The staff was very friendly, helpful, and accommodating. It is located within walking distance of The Museum of Glass, The Washington State History Museum, The Tacoma Art Museum, and the University of Washington Tacoma campus. I would recommend the Hot Murano and would stay here again.

Let me start off by saying I don't really leave reviews however my experience was very unpleasant it was necessary.. This is the first time staying in Seattle and when you walk it the lobby looks great. However the rooms are ok our AC didn't work and when I called to ask them to send someone they stated they couldn't fix our problem unfortunately however someone would come up. When they figured the problem was unfixable They stated they would bring up a fan. It took a whole day to bring up a fan. The next day we ordered house keeping. Walked downstairs and everything. They didn't send anyone up. I called the next morning to complain and they stated that they had no one. At the time I asked for towels and toilet paper. Mind you this was early in the am I returned to the room at 9pm at which time there was still no toilet paper. I called and they stated they would send someone immediately. This also took about 30 min. Mind you we needed to use the restroom. To top it off they had an attitude when finally delivering the toilet paper. The customer service was horrible. Upon arrival we also asked to have one of our family members get moved closer to us. They stated it was just an elevator ride from the 5th floor to the 22 needles to say no accommodations were made. THIS was one of the WORST experiences. I will not be returning to this hotel EVER!!!

I stayed in a king suite for a few nights and was not happy with my experience. The front desk personnel were unwelcoming when I first arrived, the WiFi did not work in the room, the bedding had a ton of stains on it, and the bathroom did not look like it got cleaned. The shower ceiling and shower head had mold and the bathroom counter was not wiped down. All of this is surprising based off of the price of the room. When I informed Hotel Murano of my experience they sent an uncaring response by text that looks like it was just copy/pasted. I would NOT recommend this hotel to people visiting Tacoma.

Stayed 2 nights & received wonderful service. Fresh hot/cold Breakfast. Clean Room had 2 queen sized beds, 50" tv on the wall, small refrigerator, closet and nice sized bathroom. Shower/sink Water was always hot/warm. Food at the Restaurant on the 4th floor was awesome & affordable. You need to check it out!

Downgrading as the cologne/perfume of the lobby and bar is so overwhelming I had to cover my face and hustle to the elevators each time I needed to enter and exit during our 3 day stay. I avoided the restaurant too as I am afraid it shared air space. What the heck? Why does this place smell so strongly? I will not stay here again as smells trigger migraines for me. Cool place. Love the art. But the smell/scent is so overwhelming I just can't do it again.