Hotel Mystays Premier Akasaka

Great hotel, with a caveat (i.e, you can have a wonderful and pleasant stay if you know the caveat in advance..) Our 4-day stay started with an incident. We used Booking.com to book 2 rooms for a family of five (couple + 16 y.o boy and 12 &10 y.o girls). There was no issue booking this combination, also the hotel's website allows this, so not one of booking.com issue). The rooms are very small (the single bed room can barely accomodate a standard suitcase, room's space is mainly occupied by a 55" bed), and unlike the photos on booking.com, the double bed rooms are both single beds, but you can still book them. So we ended up having a crisis upon check-in, and the hotel's deputy manager kept mumbling the same sentence over and over again ("These are the rooms you booked") and wasn't trying to be helpful or suggest a solution in any way. He even did his best to block me from talking to the hotel manager. Eventually, when I did get to speak to the hotel manager, it started about the same (I guess it is a cultural thing), but with a lot of persistence on my behalf (unfortunately, I also had to be a little rude), he eventually found the obvious solution). After this long caveat: The hotel is very clean, comfortable, and the reception team (if not station by the deputy manager) is kind and communicative (=speaks english). There's a laundry room (500 yen for 6kg wash+dry), and unlike some of the hotels we've stayed at in Japan, the rooms aren't smelling of moist and mould. The rooms are quite tiny, and I disagree it is customary to Japan, because we've been to some very spacious hotel rooms. Location is okish- plenty of places around to dine, 10 min walk from the Akasaka station, but no walkable aatractions/sites around. Overall, without this incident at the beging of our stay, this is a great hotel and my review would have been all 5 stars.

The room itself was pretty okay. However, one thing I did notice is that when I dropped something, the area underneath the cabins just hadn't been cleaned, from what it looked like, for a couple of months, same for the water basin from the toilet; which looked a bit moldy. I accidentally chose the eco-room, which wasn't that much of a big deal, but fresh towels would've been nice since it felt more like a hostel than a hotel this way. The reception staff was okay. Some were helpful; some did look a bit grumpy. The location of the hotel is very convenient, with a 7-Eleven located on the B1 floor, making it nice to easily access snacks.

Rooms are a bit small by most Western standards. However the location is excellent. Walking distance from two major metro stations and centrally located. There is also a seven eleven on the bottom floor of the hotel next to the elevator. The beds were very comfortable and the rooms were well appointed. There is also a self serve laundry on the top floor. The hotel has a healthy breakfast buffet that is very reasonably priced and enjoyable. The 7-11 downstairs was extremely helpful as they had a large variety of excellent healthy ready-to-eat foods and other practical merchandise,

Location was central for us to get taxis and use the train. 2-3 train stations were about 10-15 min walk. The rooms can be a bit small if you have a lot of luggage for the standard room. Amenities in the room were excellent, housekeepings attention to detail was amazing! Front desk staff was very helpful and able to assist with any of our requests. They can also help you set yup luggage transfer. We were able to send our luggage the day before and they held it the day of check out till our car arrived later in the day. There is a 7-11 connected and accessible via the elevator. Did not have breakfast here, just decided to go out and venture new places as this was a vacation trip. Definitely recommended this location if you can. There was laundry, it costs 300 yen per wash and about 100 yen for each 20 mins fo drying, you cannot adjust water or dryer temps, or cycle options, all fixed . I only did laundry after 11pm-1am so I not have an issue finding an open machine, there are 3 sets of machines.

Stayed here for 7 nights, was a pleasant hotel with pleasant staff. I chose this hotel for the location, as I like to walk. It was easy to walk to many main attractions/ areas from here. There’s a 7/11 just outside the hotel, that you can even reach through the elevator from your floor. I would definitely stay here again

We stayed there with our toddler and the location was very convenient. The rooms are spacious compared to our stays in other hotels and the facilities are very well maintained and spotless! The bathroom has a bathtub. No baby cot available for all types of rooms though. The area has plenty of food options to choose from.

I paid over £100 per night to stay here when I first arrived in Tokyo and significantly regret it. The value for money is significantly skewered. You could easily spend 1/3 of the price for another neighbouring hotel with significantly better amenities. The hotel's beds are very uncomfortable and I found interactions with the staff are awkward. I did not feel particularly welcome upon arrival and was keen to conclude my stay with as minimal contact as possible. Furthermore, unlike their competitors, they pass on the room value based tourist tax to guests, instead of absorbing it in their costs - this was annoying given my booking was made with a clear statement of 'no extra charges'.

Mystays Premier is 4star property but when we compare it with 4 star standard in middle east region then it is not. Straight from check in, no extra luggage service or bell boy. You have to carry your own luggage 🧳 Rooms are clean but small. Toilet 🚻 was fine and best thing were toiletries. You have to talk very slow in your room as next room person can hear you clearly 🙄. There is also a self serve laundry on the top floor. The hotel also has a breakfast buffet. Seven eleven is next to hotel and that is the best part. Metro station is close by & on walking distance.

Update: 2nd stay to this hotel. From October 13-15, 2017. Price i paid for my room on this trip: $320 Superb customer service experience! Both of the robot and the human. Haha. I'm extremely fascinated with Pepper, the customer service robot. He gives you lots of recommendations around the area & more. Subway stop (C6-Akasaka) is two/three blocks away. The hotel is also close to the market (next to the subway exit). 7/11 is right on the very first floor of the property. The shower is so darn cute and clean. I love the soaking tub and the shower head. I wish I could take the shower head with me, for my bathroom.. The complete amenities... from disposable hair comb to disposable bath towels, to facial oil, moisturizer, toner, & "Shiseido" shaving cream & much more.. I wish they have those in the U.S.A.. The unforgettable bidet that sprays and dries your cute little butt. Haha. Only in Japan... I love Hotel MyStays Premier Akasaka! --FREEEE LAUNDRY! FREE LAUNDRY! FREE LAUNDRY!!!! -Super tiny room but indeed it's super clean! -The bath gel smells amazing! -Close to downtown Tokyo. -Fare: $75 (seventy five thousand Japanese yen) from HND Airport to this hotel. -$35 to Narita Airport. Premier BUS service from ANA Intercontinental Tokyo. -$35/night parking fee

Other than the fire in the indoor "smoking room" that caused an evacuation at 6:30am on a weekend morning...my stay here was actually enjoyable. My reason for trying this place: they have a small indoor gym with two treadmills. Gym was small but nice: not open 24 hours but still handy when it's just too hot & humid to run outdoors!

Highly highly recommend. Affordable rates compared to others and ideal location, being roughly 30 min in either direction to Asakusa and Shinjuku via subway (even closer to Shibuya, Akihabara, Ginza, Roppongi). Akasaka is also a bit "quieter" in terms of area, so it was nice to get away from the "insanity" after a long day. The hotel is quiet, clean, and the staff are simply amazing! English speaking and very professional. Really enjoyed my stay here. Also, right in front of the hotel is a 7-11 so it's pretty convenient! Will definitely be back! To the staff of Hotel Mystays Akasaka - どうもありがとうございました。 Stayed here again (May 2017). Just as good, if not better! Absolutely love this hotel. Just simple, convenient, clean, and great service.

I loved staying here. The hotel is pretty new (opened in 2016), very clean, the rooms are bright and somewhat elegant, and the staff are friendly and helpful. The neighborhood has a nice quiet, sophisticated feel... there was also a beautiful tree-lined street leading down to the nearest subway stop (Akasaka Station on the Tokyo Metro's Chiyoda Line, a 5 minute walk from the hotel). My room was a superior double room on the 6th floor and was very quiet. I also really appreciated being able to use the laundry facilities on the 12th floor-- very convenient! Really, there's nothing I would change about this hotel. It's exactly what I've been looking for and I will definitely be coming back the next time I'm in Tokyo!

Just a 3minute walk up the hill from Akasaka Station on the Chiyoda Line. Rooms are spacious and clean. Amenities in full supply. No complaints at all for the quality of accommodation and price. I would definitely stay here again.