Nancy Padilla
Google
***Update:***
After posting our initial review, we were quickly approached by managers Alina and Jason, who made it clear how seriously they take guest feedback. From that point on, our experience was completely transformed. The service became near white-glove—thoughtful, personal, and incredibly attentive. They even moved tables and chairs from the Manzu restaurant closer to the ocean so we could enjoy the sunset and the sound of the waves, which made for a beautiful and memorable evening.
Dinner that night was absolutely delicious—we ordered the tenderloin beef with chocolate sauce and added shrimp for a surf-and-turf twist. Maitkol, our server for both dinner and breakfast, was warm, attentive, and made us feel like true VIPs. I'm also terrified of geckos, and the staff went out of their way to ensure none were in our room, which I deeply appreciated.
Thanks to their efforts, what began as a disappointing start turned into a truly special and enjoyable anniversary celebration.
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My husband and I chose Hotel Nantipa to celebrate our anniversary, arriving with high expectations given the premium price—especially for the bungalow. Unfortunately, the experience fell well short.
First and foremost, the hotel comes across as unusually stingy for the price point. The included breakfast is extremely limited, and we were constantly encouraged to pay extra for basic additions. It felt more like a budget hotel with luxury pricing.
The on-site dining experience was further diminished by the presence of dogs around the restaurant, which took away from what should have been a peaceful, upscale beachfront atmosphere. Even the food and the so-called “cleansing juices” lacked flavor—surprisingly bland for a resort of this caliber.
While the rooms are spacious and well-appointed, the nightly rate is far beyond what the experience justifies. At half the price, it might feel reasonable—but at full cost, it’s simply not worth it.
We’re truly disappointed that such a special occasion was marked by such underwhelming hospitality.
P.S. Before management responds with "we reviewed...and do not see you on guest list..." This account is an alias. Last name is Mordi.