Hotel Napoleon

I am a luxury travel advisor and when I book hotels, I look for charm, history, uniqueness, wonderful hospitality and clean rooms. ||Hotel Napoleon is just that. Our family stayed at Hotel Napoleon for six nights in January and we had a fabulous stay. The staff is warm and friendly and really took the time to get to know not only my husband and I, but our two daughters. A big shout out to Solomon at the bar. He could not have been friendlier. The morning wait staff in the restaurant was also very attentive and kind. And everyone at the front desk is welcoming and helpful. ||We stayed in the family suite which was great for the four of us. Basically, we had a large seating area in our room which connected to another room for our girls. This hotel also works with clients to make sure that families can have connecting rooms. The bathrooms are small, but very clean. And the housekeeping was superb. ||The location of Hotel Napoleon is fabulous. The minute you walk out of the hotel you stare directly at the Arc de Triomphe, directly to the right. And the metro is steps from the front door, connecting you to the 1 line, (among many others) which takes you to the heart of Paris (Louvre, Tuileries, Notre Dame, etc). And for the shopping enthusiast, the Champs Elysee is a block away.. || I would highly recommend Hotel Napoleon!

Great stay! Fantastic service! Wonderful location. The hotel staff paid great attention to detail, were super friendly, informative, and helpful. I would 100% stay here again. Thank you for making our stay in Paris merveilleux!

The location is perfect. The room is big and very nice,mine was a junior suite. A bidet/shattaf is available. The staff are friendly. However, the breakfast isn’t great, I would rather have it outside.

I have been a loyal guest of Hotel napoleon since 2018, and it has always been my first choice whenever I visit Paris. Over the years, I have deeply appreciated the warm hospitality and exceptional service that your team has consistently provided, which is why I have remained a devoted guest. However, I regret to share that during my most recent stay, I encountered an unfortunate experience with one of your staff members,who I believe is the reception supervisor. I found this manner of speaking to a loyal customer completely unacceptable and unprofessional. The way staff interact with guests plays a significant role in shaping their experience, and this incident has made me reconsider my loyalty to Hotel Napoleon , and made me think to change the hotel because i didn’t feel that i am respected . I am sharing this feedback with the hope that it will help improve the training and professionalism of your staff, ensuring that your guests receive the high standard of service that your hotel is known for. I trust that you will address this matter with the seriousness it deserves. Shaikha Dubai

The hotel is nice and clean, and the location is excellent. I’m giving this hotel 4 stars because of an issue with one of the front desk staff members, who was disrespectful and may have even displayed a hint of discrimination. Unfortunately, I don’t remember his name, but he had a Spanish or Middle Eastern appearance with a beard. The rest of the staff were wonderful and very professional, but this interaction at the beginning of my vacation left a poor impression of the hospitality in this hotel.

We were upgraded to a suite with a view of Eiffel tower from one window & Arc De Triomphe from the other. The room was spacious, very clean. Lot of closet space. Walking distance to Champ Elysee, shopping district.||Safe neighborhood with lots of cafe and eating places.||We had Breakfast included but due to jetlag never made it.

I arrived at 1pm and was told my room was not ready to return in 2 hours. When i returned it was still not ready and waited for another hour. I was told i could upgrade to asuite for a extra 100 euro's a night and i can go to it nright away it was ready. My reserved room they didnt know how long it would take. I upgraded and the room faced a ally no view and it was in front of elevators you could hear the noice at night. I felt i got suckered !

I had the most amazing experience at the Napoleon hotel. The entire staff was friendly and helpful. Specifically MeenakshI and Dexter, who made feel welcome and assisted with anything I needed. Thank you so much for the hospitality

3 stars is honestly a generous rating. If you need a place to sleep, this is where to go. Otherwise, this hotel is nothing less than a motel. Don't be fooled by the pictures online, the rooms are far from luxurious. Water is apparently a scarce commodity at $1000 a night. We asked multiple times and were told they couldn't give us more than 2 bottles of complimentary water. Good luck trying to figure out how to order it from room service instead. The pillows are worse than Target throw pillows so prepare yourself for a headache, earache, and neck ache combined. Last but not least, cherry on top, the rooms have a LOVELY scent of mildew. The decorations and furniture have been left behind since Napoleon's era and are dusty, dirty and outdated. Additionally, the concierge was not at all helpful in aiding us buy train tickets for our next destination The only noteworthy aspect of this hotel is the location. I truly wish I could say more positive things, as the hotel staff was nice and they weren't at fault for the hotel's stupid rules.

Location. Hospitality. Amenities. Comparison to like-cost hotels. Superb experience! We started our visit in Paris across town near Luxembourg Gardens at a "4-Star Hotel". This was false! More like 2-Star. Thursday train strike occurred, we needed a new hotel. We paid a little extra for Napoleon and definitely got what we paid for. We literally Uber'd from the first hotel to Napoleon, walked through the door, and were greeted with smiles, bus individuals asking to assist with bags, staff asking if we need in anything in that moment (except check in), etc. It was just a much more inviting and pleasant experience. Check In: Very easy. Lady behind the counter was pleased to let us know our room was ready ahead of schedule and checked us in early. We requested a deluxe king room. Nothing too special... or so we thought, in comparison to where we were prior (that post is on my profile). We were helped up to our room, walked in, and pleasantly surprised with our room. Clean. A king bed as promised. A soaking tub. TV with many options. Many other amenities we weren't expecting to have. Oh... and ROOM TO MOVE AROUND! The Stay: Every entrance and exit of the hotel, all staff greeted us in or out. We were stopped multiple times to see if we were doing okay or if we needed anything. Upon the first hour of check in, we called room service to order a bottle of champagne and some snacks. The room service individual didn't fuss at all on the phone or when bringing everything to our room. They were so kind and welcoming. The bed was super comfy. The doors to outside opened wide up for cool evening breezes. The tub was always filled with hot water for soaking. The shower head was a waterfall. Everything as amazing. Location: When you walk out of the hotel, you immediately will see The Arc de Triomphe. It's right there and centrally located for any Uber rides, plenty of metro rail lines under you, and other transportation options to get to anywhere in the city you need to go. In comparison to another hotel we paid almost the same amount for, this surpassed with flying colors. To the staff and all hospitality employees, thank you. To wrap it up, one night my husband and I went out and were out much much later than normal but enjoying ourselves. We got in around 4am. The staff had 0% judgement and you could feel it. We were asked if we knew how to get back to our room, if we wanted anything more to enjoy our night, if we needed a seat, etc. They were perfect in wrapping up our last night in Paris. Thank you for a 5-sta experience. When we return, we will look into staying here again, if not to definitely pass the positivity along to others.

Small hotel but excellent service and it is only a block and a half from the Arc de Triomphe! Staff is also super good!

Horrible front desk, underserved with atrocious attitude and terrible attention to detail. Great restaurant and room service (cleaning). Antiquated bathtub shower system.

Good location, but the hotel did not live up to expectations. The room was OK, but the staff seemed clueless. I asked the concierge about a restaurant and he told me he only knew about 20 restaurants in Paris....huh???? 20 out of 10,000? Wow! The shower had one knob to control temp and it never worked so we asked the front desk and they told me to "play with it"....no really that is what they said. No help, no nothing. just play with the knob and it might work. No thanks you on this place. Good price, but shower some place else.

I had such an incredible experience at the Hôtel Napoléon. The staff was kind, attentive and made me feel safe and welcome in Paris. Wi-Fi is complementary and each room comes equipped with a smart TV, mini-fridge, coffeemaker and rainfall showers. So incredibly gorgeous! Room service is available 24/7.

We stayed here a few nights recently and for the most part, really liked the place. Excellent location. Right near the Champs Elysees, a metro station, the Arc de Triomph, etc. The prices were OK and about right for this area I guess. The bar was good and the overall service was great. We upgraded to a superior room which was plenty big for two. The bathroom needing some renovation with very old fixtures and it was tough to get the shower working with the right temp. The king bed for two was actually two separate beds shoved together with their own bedding so we sort of felt like Rob and Laura from the Dick Van Dyke show. I'd stay here again.

Highly recommend this place. The staff was amazing and friendly! The rooms were clean. I have to say the service here was exceptional! Thank you to the entire staff!

This was our second visit to Paris, we didn't know what to expect since our last hotel was supposedly a 4 Star but was old and kind of falling apart. This hotel was very traditional French, true to its name, but what I love about it is how clean it is! Bathrooms have been redone, they clean the rooms I think twice a day! I'm always surprised to see our room made up every time I come back in after dinner or a walk. The location too is a big plus, right next to the metro that takes you to all places, you need to go. We had no problems getting around at all! Another big plus about this gem are the staff! They are all so great and accommodating. My only thing low point is the bed, although my husband loves it, it was a little too firm for me, I'm guessing it's a European thing? Maybe they can update that next time. Kind of wish they had a pillow top. But other than that, it's such a minor thing considering free WiFi, free drinks from the room fridge. Definitely a place you have to consider staying at!

Loved this hotel, very traditional. Some of the rooms are small, but very liveable. We also had a larger suite as we were with family members. View is great, location ideal. All staff members friendly and restaurant was decent. I have no complaints, which is unusual for me at a hotel. It's not a Ritz or Four Seasons, but it was a pleasure and we would go back. Bravo!

Our first visit to Paris and we chose centrally located and absolutely beautiful Hotel Napoleon. The staff at the front desk, friendly and helpful. The hotel was a mansion and kept the old-world French feel we were looking for. Everything beautifully decorated, elegant and still warm. Our room was a Junior Suite with a courtyard balcony. Everything was perfect, I highly recommend this hotel, one block from Champs Elysses and the Arc.

My dream honeymoon in Paris came true! My husband and I spent a blissful week in this charming hotel. The location was perfect, as it is close to the Arc de Triumphe and Champs Elysees with an amazing view of the Eiffel Tower from the balcony.

This is a nice hotel but the prices for Internet is a pure joke. Can't believe that hotels of this standard still continue with their way of making the extra dollar.For a hotel which claims a five star standard free internet should be a standard. Taking that aside the room standard is good but it starts to feel a bit "worn out" so a renovation might be in order... The location is good even though for my next trip to Paris I would choose something near St Germain instead. So a bit too pricy given the standard and the suites are just sliiightly larger than a standard double room so don't expect too much...

Honeymooning at The Napoleon has been amazing thus far. Had to start reviewing due to the amazing service and staff. Amazing view of both the Effiel Tour and the Arc de Triumph. Champagne and chocolate waiting for us as a Honeymoon welcome from the staff. Room was made up in the time we went down to breakfast. Can't wait to continue our stay.

We have a fantastic time at this nice mid size hotel that offers amazing view as it is about 400 feet from the arc de triumphe and 2 min walk from champ elysee'. Service is always with a smile and room is clean and furnished well. Maid even put away our insane shopping conquest everyday. manager personal made custom boxes for antique paintings we bought to take on the place so we wont rick shipping it and chance any damage. There is only one less than perfect thing and that is the lack of a really good restaurant on site, it is ok but hey this is paris......

My husband and I stayed at the Hotel Napoleon for our honeymoon, and I must say, the hotel really made the trip the best it could be. We absolutely adored it. Our suite had a view of the Arc de Triumphe *and* the Eiffel Tower, which was glorious, especially at night when we sat on our couch, sipped champagne, and gazed out the windows at the romantic view. The room was beyond clean. My skin is very sensitive to a lot of laundry chemicals, but the sheets and towels were divine; not at all itchy. The hotel was undergoing renovations while we were there, but we never heard a peep of it from our room, even when we slept late or took naps in the middle of the day. The food was so good that we opted to stay in the hotel to eat several nights, once in the bar downstairs, and twice for room service. Delicious. We also ate breakfast every morning in the hotel; the Continental breakfast is exceptional, and we never felt the need to go anywhere else. I'm embarrassed to say that both my husband and I have almost no French-speaking abilities; as much as we tried to speak the language in the city at large, it was wonderful that everyone in the hotel spoke perfect English. We had no difficulties with language barriers, and could ask the concierge for directions or advice without worrying that we were missing something in translation. All in all, Paris is an amazing city, and the Hotel Napoleon made our experience a million times better. Highly highly highly recommended.

Hotel Napoleon is my favorite hotel where I've stayed in Paris. The location on the Champs-Elysees, right by the Arc de Triomphe means you're surrounded by restaurants and places to visit, and as others have pointed out it's surprisingly quiet for where it is. It's pretty expensive, but I'd say you get what you pay for. We were very happy with our stay and very comfortable.

Very nice hotel in a great location - next to the Arc-de-Triomphe, yet very quiet. Parking garage very close - 100 feet away. Standard room is very small, but adequate. Would have given five stars except for the bed - it was extra firm, like sleeping on the floor. Shower is challenging - water temperature fluctuations. Breakfast was above average - very attentive service.

I DO NOT recommend this hotel AT ALL! For a hotel that claims to be 5 stars, this was FAR from that. I would say the room is a 2.5 star with a 3 star bathroom. The lobby is decent but that's about it. The staff is clueless about everything- they didn't assist in taking the bags to the room or help out when needed. My husband and I requested a king size bed and in return got two singles put together!! When we asked the concierge why this was, he stated that every room ending in "9" was like that. (WHAT THE HELL DOES THAT MEAN?!?!) The rooms were very old and run down and there was no free wifi!! The only free wifi U can get is in the lobby and that's only for 24 hours!!! Room service at night is extremely limited with practically nothing U can order from! Ps bathroom has no ventilation so U feel like U are going to die while U shower. The ONLY good thing about this hotel is location. THATS IT!!!