Hotel NASS Casa del Aguila

Strongly recommend to avoid this hotel at all costs. The service is subpar, almost aggressive. Once upon a time, it was a beautiful hotel, but has since been abandoned to its decline. It’s dated, dirty, and the people - awful. Cuenca is a wonderful city - do not let this place ruin your stay.

I truly enjoyed my stay at this beautiful and affordable location. However, I did have a couple of suggestions for improvement. Firstly, I think it would be great if the breakfast buffet could be kept fully stocked until the official end time of 9am. Unfortunately, I experienced a shortage of food options when I arrived at 8:30am. Additionally, I found myself needing to visit the reception area frequently to request basic amenities like towels and toilet paper. Perhaps having these essentials readily available in the rooms or making them more easily accessible would enhance the overall guest experience. Overall, the location has great potential, and with a few tweaks, it could truly excel.

I went with my family to this hotel to welcome the new year and unfortunately it was not at all what we remembered it once was. Since the hotel belongs to new owners things definitely changed for the worse. The entire hotel has only 3 girls working there. One who does the cleaning, one who prepares the breakfast and last one is at the reception. None of them have any experience or training in customer service. Every time we returned to rest from a tour during the entire day we came back and our rooms were not cleaned yet. It is very sad to see what this hotel once was vs. what it is now. We will definitely never come back. You have lost your customers.

The hotel has a lot of character and I liked the wood floors and doors. The employees were very nice and friendly. But my room was rather small and lighting in the bathroom could have been better. Breakfast was simple.

Stayed at the hotel recently. Exceeded expectations on every front.||Charming building in the historical part of town. Decorated in the original colonial style and colours. Short walk to all the interesting parts of town||The staff was extremely service minded. Excellent English spoken at the front desk. Everybody went out of their way to help and accommodate our wishes.||Generous and interesting breakfasts.||Rooms outfitted in the colonial style, sparkling clean.||Sophisticated restaurant that clearly stated that the menu was inspired by local Ecuadorian cuisine.||We are looking forward to return to this friendly and welcoming hotel and city.

Andres and his staff went above and beyond our needs and expectations at all times. They took care of our breakfast desires and even helped us with our family sickness throughout our stay. Very professional, and friendly. They let us feel at home. The location is great. The rooms are comfortable, and the views are awesome. The venue has its own historical value. You can check their website and browse throughout all the amazing photos. I do highly recommend Hotel Casa del Aguila if anybody has plans to visit Cuenca - Ecuador. It is close to everything as well. Thanks for a great stay with my family and my sister's in law family. Great memories!

Central location with an easy walk to the center of town. Building has historic charm. Greeted with a bottle of wine, chocolate, fruit, and roses. We had a large room facing the main street which was nice but noisy. Limited English spoken. Rates at time we stayed appeared to be less than when we booked. Included breakfast was pretty basic. Ask lots of questions before trying the 10-course dinner at the restaurant. They put a lot of effort into it but it may not be to some Gringos' taste.

I only stayed one night and the truth is that the hotel is nice and it filled with beautiful antique artifacts but we found the rooms super small and uncomfortable. The service was not the best upon arrival. They do not have a 24hrs receptionist and we kept getting messages that if we didn't get there by 11pm, there wouldn't be anyone to assist us. We were coming from out of town and were running late so we were pressured to rush in order to be able to have a hotel for the night. It was pretty scary to think we wouldn't have a hotel after booking and pre-paying for it. ||The breakfast was ok, not the best.