Kateřina H
Google
I booked this hotel for my boyfriends birthday.Before our stay I ordered by email(which I got confirmed) bottle of wine and I was told i get also complimetary small cake. Was very happy, looking forward to nice surprise,but when we came to our room,nothing was there.They just forgot! So since got upset and had to go twice to reception, second time was asked to proove it by showing that email - surprise was ruined and so was my mood. Except that, room was okay,bed comfy, but shower floor is old and has massive crack and its scratched. Wellness is good,but bathrobes were also very used with holes. I had huge one on my shoulder. Never seen this in 4*hotel. Breakfast - quality food,but we came 9.15 and what was gone,was gone.Nobody replaced that. Id understand if we came just before 10 oclock. Also nobody was taking stuff from the table, thats a shame.Last thing I was not happy about, is that hotel blocks the amount in your account week before u arrive and release it when u arrive, if is weekend, u basically pay twice and then u wait for getting the blocked money back. I understand the authorisation,to check if card is workin and there are money,but if yes,why is blocked whole week before arrival and technicaly after I left and payed that. Unfair approach,fortunately very rare. So I would not recommend this hotel at all and specially not for any special occasion, due the lack of the procustomer approach, ruined the birthday and they did not offer at least free aperitive or small discount,just nothing.