Hotel Neya Porto

Reception staff are helpful and clear in instructions. The restaurant staff are lovely, great service and the food served are warm and hearty breakfast; dinner is local and comfy. Great tastes and dessert always sweet. Rooms are basic and functional. Location is walking distance to all sights around Porto City.

Very nice new hotel just by river Douro. Lovely architecture built on the ground of an old church. Rooms are nice but too cold for December when we stayed. Breakfast needs some improvement - healthier choices and more fruit would be great at this level of hotel. Staff was very friendly and kind.

Absolutely fantastic hotel that truly cares about its guests and goes above and beyond. Our room was extremely comfortable with a great bed, spotless bathroom and walk-in shower, and the location was perfect. Breakfast far exceeded expectations — although listed as a continental breakfast, it was actually a full self-service buffet with a huge variety of hot and cold options, plus plenty of tea, coffee, and juice. Even at busy times there was always lots of food and it never felt overcrowded. What really made our stay exceptional was the staff. Every single person we met was warm, caring and genuinely committed to making our visit special. We had a small issue at check-in, but Leonor handled it immediately, professionally, and kindly, upgrading our room and offering a welcome drink. The next day we received a thoughtful email from Mariana, the Front Office Manager, checking that everything was perfect and sharing her personal contact details. Later we met her for a coffee at the bar, and again she made us feel so valued. When we returned to our room, we found a complimentary bottle of Port and delicious Pastéis de Nata — such a lovely surprise. Sadly, we came down with terrible food poisoning (definitely not from the hotel — we’re certain it was from oysters elsewhere). This meant we couldn’t leave our room on our final day, but Mariana and João were incredibly understanding and allowed us to stay until 5pm at no extra cost. Their kindness made a huge difference. We loved Porto and will absolutely return — and without question we’ll stay at NEYA Porto again. 100% recommended — the best and most personal hotel experience we’ve ever had.

It’s a good location with nice views. But if it’s sunny the shades don’t work well. |However, went to the rooftop lounge for lunch and this was a €40 meal for which I was charged €90. ||My main arrived cold and not as described in menu. I could have made it at home easily - hake fillet on mash essentially. The prego steak was well done when rare was ordered and it was €20. The apple crumble was €9 each. It’s apple crumble - basic stuff . Granted I didn’t see how much it was before ordering as I definitely wouldn’t have had I seen the price. A Porto tonic was €11. Wine was €8 a glass which is criminal for local produce. Our waiter was lovely but that doesn’t excuse the overpriced food and poor quality. |If there’s nowhere else to eat fine but go easy on ordering - I’d never recommend this place to eat.

Great rooms, very clean. Comfortable bed and pillows. Very quiet, even on the street side. Big balcony overlooking the river. Service is great, staff is kind and helpfull. Check-in and check-out is quick. Rooms are just really warm and the AC can be no lower then 20 degrees. Location is perfect to walk to conference center and old town.

We had a lovely stay here when we were visiting Porto for our work conference. The location worked well for us, being so close to the Conference Centre. Just a short walk to the centre - and we used Ubers to get across the river to Gaia.||Stayed in a Superior Twin Room, modern, clean and had great views over the River Douro.|Staff were lovely and my favourite part... the roof top bar - great for a cocktail in the sun with more river views!

Amazing stay at Neya Hotel! The staff, buffet, view in the river among other things were perfect. Situation is also nice, not in the center so very quiet, but still easy to reach by public transport. Hotel is very clean and well equiped.|Thank you.

Absolutely fantastic hotel who really does care about their customers experience & go above & beyond.||Very comfortable rooms, great beds, fantastic bathroom & shower & clean. Location is spot on too.||Breakfast was so much better than we were expecting, it’s listed as a Continental Breakfast but what we got was in fact a self service Full Buffet style breakfast which had a huge selection of everything, hot & cold & plenty of tea, coffee & juice. Even at the busiest of times there was still plenty of food & it didn’t feel over crowded too. It’s also available for a long time in the morning so you can go at your convenience.||What really made our long weekend visit to Neya Porto so wonderful was the staff at the hotel, EVERY single one of them.||We had a slight issue with our room upon check-in which was dealt with by Leonor immediately & professionally, she was genuinely shocked & apologetic & immediately rewarded us with a lovely upgrade & a free welcome drink.||The following day we were enjoying sight seeing the beautiful city & received a lovely email from Mariana the Front Office Manager to make sure everything was ok with our stay & gave us her personal contact details should we need to reach her for anything.||We then met with the lovely Mariana for a coffee at the hotel bar who again genuinely cared.||Upon returning to our room we were greeted with a complimentary bottle of Port & some very tasty Pastel de Nata, thank you.||Sadly, we both came down with dreadful food poisoning, which was absolutely NOT caused by the hotel , we are very certain it was from Oysters which we now realised were most likely partially pre-shucked based on how quickly they were shucked at the time. ||This ruined our last day, we booked an 8pm flight to allow us to make the most of our time in Porto & had plans for that day, unfortunately the severity of our sickness meant we could not leave the room. Yet again Mariana & Joao were very thoughtful & understanding & agreed to let us stay in our room until 5pm until we needed to leave for the airport, free of charge. We needed every minute of this time & honestly don’t know how we would have coped without the support of the hotel staff during this time, also on Mariana’s day off, again THANK YOU.||We loved Porto & have so much more we want to see & do so we will absolutely return & there is no shadow of doubt about which hotel we will book, always Neya Porto.||100% recommended, without a doubt the best experience & so personal. We cannot thank you again.