Hotel NH Bogotá Urban 26 Royal

I booked a Family Room (remember, the word "family" is key) for my wife and our two children, including a baby, during their trip in Colombia. Over two days, an incident occurred that not only endangered my children but also shocked us, especially considering the hotel's claim of being part of the NH network.||(1) Cot. We received an old travel cot without a mattress. Instead, they folded a duvet and wrapped it in an adult sheet as a makeshift mattress. This created a serious SIDS risk and jeopardised our baby's safety. When we brought this up with the hotel, they acknowledged the issue but shrugged their shoulders and said they didn't have any other cots available. That this was the only one in the hotel, and they didn't have a mattress.||(2) NO high chairs. A hotel that markets itself as a family hotel and offers a family room had no high chairs in the restaurants; in fact, they apparently had none in the hotel, having lent the "only one we have" elsewhere. Again, we complained. They shrugged.||(3) Whilst the children were playing in the hot room, they found a small plastic bag just under the bed. My wife noticed quickly that this was a bag of cocaine, which had obviously been left by someone previously, with some powder still in it. This, for us, was the straw that broke the camel's back, as less vigilance and our children would have ingested some of it.||We complained. They agreed to move rooms, but as for a cot or a high chair, they shrugged. We talked about compensation/credit/something (we wouldn't have stayed in a hotel without a proper cot, or high chair) and they said "no" and that any refund, partial or otherwise, comes out of the staff's wages, and therefore is a deal breaker.||My question is this: what kind of international hotel chain advertises as a family hotel and then risks a baby’s life by giving a non-compliant cot? What kind of family hotel doesn't even have a high chair, and what kind of family hotel, in a family room, is so laissez-faire with cleaning that they leave bags of cocaine within children's reach? And the upshot of this? Nothing. No apology, no attempt to fix the situation. Just a bit of a shrug. Surely NH hotels must be more accountable?

I have traveled multiple times to Bogotá, stated at multiple hotels and by far, this has been my favorite one. The staff at the front desk And the restaurant staff have gone above and beyond to help me with any concerns. The only issue I've had is more or less personal as a person that is always hot. I like my room to be a lot colder than the normal. Was not able to select the temperature for the room, but the staff did provide me with a nice fan which helped. I would highly recommend this hotel and I myself more than likely will be choosing this as my first option from now on.

I Have No words to express the hospitality of the waitress and waiter especially mrs Olga Martinez. Ingeneral congratulation to all because I found colombian people very nice and decent people

Very nice hotel very clean convenient location great meal we had a special hospitality from Mrs. Olga

Very nice hotel for any foreigner , good area with a lot of food options that are extremely close. Santiago at the front desk was always so helpful and spoke very good English. Clean rooms and great staff

I booked a Family Room (remember, the word "family" is key) for my wife and our two children, including a baby, during their trip in Colombia. Over two days, an incident occurred that not only endangered my children but also shocked us, especially considering the hotel's claim of being part of the NH network. (1) Cot. We received an old travel cot without a mattress. Instead, they folded a duvet and wrapped it in an adult sheet as a makeshift mattress. This created a serious risk and jeopardised our baby's safety. When we brought this up with the hotel, they acknowledged the issue but shrugged their shoulders and said they didn't have any other cots available. That this was the only one in the hotel, and they didn't have a mattress. It's a well-established fact that putting adult bedding, such as pillows, duvets, or folded blankets, in a baby's travel cot is dangerous because it increases the risk of Sudden Infant Death Syndrome (SIDS). (2) NO high chairs. A hotel that markets itself as a family hotel and offers a family room had no high chairs in the restaurants; in fact, they apparently had none in the hotel, having lent the "only one we have" elsewhere. Again, we complained. They shrugged. (3) Whilst the children were playing in the hot room, they found a small plastic bag just under the bed. My wife noticed quickly that this was a bag of cocaine, which had obviously been left by someone previously, with some powder still in it. This, for us, was the straw that broke the camel's back, as less vigilance and our children would have ingested some of it. We complained. They agreed to move rooms, but as for a cot or a high chair, they shrugged. We talked about compensation/credit/something (we wouldn't have stayed in a hotel without a proper cot, or high chair) and they said "no" and that any refund, partial or otherwise, comes out of the staff's wages, and therefore is a deal breaker. My question is this: what kind of international hotel chain, advertises as a family hotel and then risks a baby’s life by giving a non-compliant cot? What kind of family hotel doesn't even have a high chair, and what kind of family hotel, in a family room, is so laissez-faire with cleaning that they leave bags of cocaine within children's reach? And the upshot of this? Nothing. No apology, no attempt to fix the situation. Just a bit of a shrug. Surely NH hotels must be more accountable?

Nice hotel located not too far from the airport & main tourist attractions. The service was great, especially from the driver who picked us up from the airport. There were only minor downsides that were related to our room. At first glance it was large, nice, and modern. After a while though, we noticed a few minor ítems like a rusted towel hanger and some uncovered outlets. Additionally, I should note that because the hotel is located near a main intersection (which, to be fair, is partly why its location is very convenient) it can get quite busy and loud early in the morning and late at night sometimes. This isn't necessarily the hotel's fault, but the room could've probably used some better soundproofing in retrospect. On the bright side, the hotel breakfast was very solid. Overall a great hotel notably for its value. I think the rooms could probably use a little more investment but it was honestly fine for a quick weekend.

Great experience at this hotel, it was provided by the airline Avianca because my flight was canceled. The airport called the taxi for us, and we turned into a nice neighborhood, the entrance was beautiful and there were multiple receptionists at the desk who were very kind. When we arrived, the restaurant was closed so they gave us a menu to order delivery, and they ordered it for us. The rooms were spacious and very clean, it was very quiet and me and my family had a good stay here.