Hotel NH Collection Brussels Centre

We had a generally enjoyable stay at NH Collection Brussels Centre. The location is excellent, the staff were warm and welcoming, and the hotel itself has a stylish, inviting atmosphere. Our room was spotlessly clean, the bed was very comfortable, and the entire space smelled lovely—fresh and well-maintained. That said, there were a few issues that affected our experience. The windows weren’t double glazed, so nighttime noise was a problem. On our first night, we were woken by a woman screaming in the early hours, and on the second night, a man shouting around 6am. It was quite unsettling and made it difficult to sleep. I had requested a bottle of prosecco to be placed in our room before arrival. When we checked in around noon, the receptionist assured us it would be delivered soon. However, after returning from sightseeing at 10pm, it still hadn’t arrived. We had to go back to reception to ask again, and were told they were short-staffed at the rooftop bar. We waited again while they tried to sort it. On the second day, the rooftop bar had only one staff member, and we waited about 20 minutes to be served because they were juggling multiple tasks alone. Despite these hiccups, the team remained courteous and helpful throughout. With a bit more attention to service coordination and soundproofing, this could easily be a five-star experience. We’d still recommend it for the friendly atmosphere and great location.

Another stay at NH Collection Brussels Centre this year and we really feel like home there, we always look forward to go where the entrance smells so lovely and where the staff is professional, friendly and caring.|First of being welcomed by Jonathan who has taken care of us for the whole stay and helped with an issue with our bathroom super quickly. It was a pleasure exchanging with him from check-in to check-out.||The breakfast: not only the best buffet but the staff there is amazing. It would be long to name all the staff because it's from room staff to the chefs, everyone is polite and friendly. Please check who was working on these 2 mornings, and you have all the names. The breakfast is another experience that makes us stay in NH Collection Brussels Centre. Only thing that could be improve: adding hashbrowns to the menu :) ||The reception: Everyone is lovely at the reception, day and night. I will only mention those with whom we have interacted this time but they all deserve a big thank you, from Pedro to Jonathan who has been a pure gem, remembering us from previous stay, having a smile on every day. Fernando has been the same as Jonathan, checking on us if we needed help or just asking how we are. Onofre who has been for a few years now the smile of the reception, helpful, friendly and professional. |I mention them for myself, but as we have been waiting for taxis or friend in the lovely and cosy (and nice scent) hall in reception, we have observed that the staff is not working like that just for us, all guests are receiving the same lovely treatment. ||The rooftop: the downside: the weather for the rooftop, the massive plus side: Diany, she has been as in previous times, amazing, caring, and professional. It's a pleasure to have someone like her when we go upstairs to chill or share a drink with friends. And the cocktails were delicious :) We have also seen him when leaving but Giovani is also another gem. The rooftop bar is a nice experience even with the rain and cold thanks for the staff there bringing you warmth and smiles.||The hotel itself: location perfect, the beds so comfy, the amienties: very nice to have a few goodies like the hair mask, body milk and in another room, a dental kit.|The rooms are clean and comfy. The staff is always so nice to assist with requirements that I mentioned on my bookings. Thank you also to the handymen for your help.||The staff is so good and professional that you ask them for something or raise an issue, you don't have to wait more than 5-10mn that there is a solution found and the issue is sorted. And yes, the hotel can have some issues, we have experienced one, it's an old building and that can happen. What is important is how the staff reacts and find a solution and this is how everyone in this hotel shine, with their kindness and professionalism.||I cannot find a better place to stay in Brussels, not only the location is great, the rooms cosy but also thanks to the staff, feeling like home is the most important.|Muchas gracias a todos por su amabilidad, sus sonrisas, profesionalismo y espero a verlos en 2026 (o antes si gano los euromilliones ^^)

Fantastic Stay at NH Collection Brussels Centre We had a wonderful stay at NH Collection Brussels Centre! The location is unbeatable — just a short walk to Grand Place, Sainte-Catherine, and many restaurants, shops, and attractions. It made exploring Brussels incredibly easy and convenient. The staff were professional, friendly, and very attentive, always ready to provide recommendations or help with any questions. Check-in and check-out were smooth and efficient. Our room was spacious, modern, and spotlessly clean, with comfortable beds and all the amenities needed for a relaxing stay. The hotel’s facilities were well maintained, and everything felt thoughtfully arranged. Overall, NH Collection Brussels Centre offers excellent service, great comfort, and a prime location. We would definitely stay here again and highly recommend it to anyone visiting Brussels!

I had a wonderful experience during my stay at the NH Collection Hotel. Everything from the hotel itself to the quality of service was truly amazing. I really appreciated the personal attention from the staff, especially the receptionists who were on duty during my stay. They made my visit even more enjoyable by offering me an upgrade and other thoughtful touches. I would like to give a special thanks to Onofre for his friendly personality and attention to detail. I have never had such an excellent experience in any hotel, whether in Brussels or elsewhere. I can only highly recommend this establishment!😊

Good Hotel, Great Location — but Some Issues Could Be Improved The hotel is very good, perfectly located, and offers an excellent breakfast. I made my reservation four months in advance, clearly noting that I was traveling with my wife. The booking through Hotels.com specified a room with a double bed. Upon arrival, I was surprised to find a room with two single beds instead. When I asked at the reception, I was told that since the booking was made “through Expedia,” it was subject to availability — said in a somewhat dismissive tone, as if booking through Expedia were a disadvantage. I found that attitude unnecessary and unprofessional. On the positive side, the hotel did honor my request for a quiet room on a higher floor, which I really appreciated. The room itself was spacious and comfortable. The TV had no streaming apps, but there were several good English channels available. The bathroom was large, but the shower area was tiny, and the water pressure was very poor. The minibar was broken. I reported it to maintenance, but it was never fixed during my stay. My wife had bought a few yogurts to keep refrigerated, and they ended up spoiling. Summary: Excellent breakfast, perfect location, spacious room, but a terrible shower and unpleasant attitude from the front desk at check-in. Despite the twin beds, the sleep quality was very good.

Perfect location of the hotel. It is in the heart of the city centre and very close to Grand-Place. Personnel are very professional, well-trained for any request and also very nice to the guests. The only thing that NH could improve is the condition of the shower cabin; it needs a bit of love and white silicone, but on the other hand, we had a room with a bathtub also, so it wasn't a problem for us at all. Special thanks to the front-desk receptionist, Mrs Lorena, who was very helpful and tried to answer all our inquiries. Almost forgot, breakfast was excellent with special emphasis on fresh-squeezed orange juice from the Zumex machine, which is not the case in many hotels. So thumbs up for this!||||

The location and price were perfect for us. The room was spacious and had plenty of natural light, but it appears to be in need of a refresh. The furniture and finishes are all pretty worn. Aside from that, though, we had a great stay. The bathroom came stocked with complimentary toiletries, which is great if you're traveling light or if you happened to forget to bring something. This hotel is also very accessible for people with disabilities, as you can get around the hotel easily without encountering any stairs. The best part was the location. There is a subway station right outside the front door! This made it very convenient to get around the city. Plenty of interesting sights are within walking distance, too. It's a great home base for exploring Brussels.

The hotel is clean and the rooms are spacious. The mini fridge and bar inside room is very handy. The hair dryer is strong and fits for purpose of long hairs. The breakfast is very nice with variety of choices and highly recommended. It’s located on n walking distance from cathedral and 2 min walk to metro (no.10&4). 15 min nice walk to Brussels Central station. WiFi coverage is good. The TV has various channels if you do not request room cleaning and be green they reward drinks