Hotel NH Collection Brussels Grand Sablon

Comfortable stay, rooms are functional. The staff were very friendly and helpful. The breakfast is a full spread with choice of eggs being offered. The parking is a bit tricky but the hotel staff are available to help, so if you are taking a car then you can stop at the front of the hotel and they will help you parking. The dinner at the restaurant also was excellent, loved the lamb leg.

Very nice hotel that was super clean and right in the heart Brussels. Staff was friendly and very accommodating for check in. Very easy to get from the train station and within walking distance to quite a bit of the sites/restaurants we wanted to visit. We went right after Christmas so there were markets all over within a 10 min walk. Only reasons for not giving 5 stars is that our room was right next to the elevators so very noisy, and also our refrigerator would get very loud in the middle of the night. Would definitely stay again due to the cleanliness, location, and price.

Excellent hotel. The room is big and clean. The bathroom is wonderful, and the shower is very nice. It was quiet, and I had excellent sleep. You can make tea and coffee in the room. The staff at the reception were also very friendly, professional and accommodating. 5 stars.

I have mixed feelings about my stay here. The good: The front desk staff was incredible. I absolutely love the green initiative that for every day you pass on room cleaning, you receive a drink voucher for two (brilliant!). The bathroom was nice and spacious. The location is pretty good. The small touches in the lobby like the puzzle, candy bar and table games are all so welcoming! Now for the bad: our bathroom ended up smelling very funky and the water would not heat past a certain point. The front desk staff ended up compensating for this inconvenience. The breakfast was okay. I sat by the kitchen door and saw some things that concerned me. First, almost everything seemed to be coming out a of a bag, box or can, so not a ton of fresh cooked food (except for the overcooked omelettes) which was disappointing at $25/person. Second, I also witnessed a kitchen staffer with gloves using his gloves to eat, touch his head and he licked something off his glove (without changing them). This alone made me not want to eat there again, especially because he didn't do it in secret. There was other kitchen staff looking at him and speaking to him and said nothing, so there's clearly a kitchen management issue. If it wasn't for these issues, I'd return.

I had an amazing experience at this hotel. The staff was incredibly welcoming and attentive, the location perfect and the room was spotless, beautifully decorated, and so comfortable. Breakfast was delicious, with plenty of fresh options and every detail of my stay felt thoughtfully taken care of. I highly recommend this hotel and can’t wait to come back!

Very nice hotel not far from the center of Brussels. Check in staff were super pleasant and helpful. The hotel interior is immaculate with plenty of elevators so you never had to wait long for one. The room was laid out nicely and very clean. The hotel offers breakfast and it is well worth the money, everything was fresh and you could even have an omelet if you wanted. The only downside to the hotel it does not have a bar, Brussels is a rather hilly city so you are doing some serious walking, be aware the walk ways are cobblestone and can be slippery when wet, my entire stay in Brussels the weather was drizzly so make sure you have an umbrella.. I would like to have been closer to the center of town but this hotel was excellent and I would not hesitate to stay here again. Also there are a number of nice restaurants nearby and there were about 5 chocolate shops to visit.

Location and our room were very nice. They offered us one of their best rooms because of our 30th wedding anniversary with a nice coupon for two drinks in hotel bar. Breakfast had enough items to satisfy any taste.|Staff members were trained to make friendly relationships with the guests.|To be strictly suggested by us.

Good hotel and one of reception senior was good customer services skills. Daily service was little less than 4 star expectation. Room 532 was with very bad smell in bathroom floortrap then they changed my room but no good view at all. Also the area is around 800m from center but not on flat area. Need more effort as walking 1.5km

Great location - about a 10-15 minute walk from the Grand Place and main areas. The neighborhood is quiet and a nice break from the main tourist spots. Our room was comfortable and clean - my only critique is that the air conditioner was not good.

1) Sleeping on stone would have been more comfortable than the bed I had. 2) Wifi was a joke. 3) Heating was "all or nothing" and there was not in-room control for it. When heater came on, I literally had to open the window or be cooked. 4) As others have stated, there is basically no hot water. Nice lobby though...

NH Brussels Grand Sablon is in great location, close to train station, church and night market. The Hotel front and bell desk give excellent service. Jonathan was very friendly and gives great recommendations for bars and restaurants. The hotel rooms are kept neat and clean. I would highly recommend Brussels grand sablon.

I'm staying in Brussels at the NH collection Hotel. It is a weekend and there is no guest service. The staff at the desk had no info for a hop on hop off bus, restaurant directions etc. We asked for a change of money and got the wrong change. we stayed in a suite which was lovely but the staff needs to know more about there city. We just left Madrid at NH and was there many times before and it was great. This location not so great.

I'm torn. Would have given this NH Hotel a better rating but i'm weighing the cons more than the pros. Pros: This location is right in town. You can walk to the tourist attractions in a matter of minutes, the Brussels Central Train Station is a 10 minute easy walk, the FREE wifi is super fast, there are tons of restaurants right outside the hotel (to include Laduree French macaroons across the way..SCORE), and the bed is comfy! Cons: The hot water in the shower is a problem. It takes a very long time for your shower water to get hot. Once it gets hot, you need to adjust the shower and then it gets too cold again. You're fumbling with the shower knob for about 10 minutes just to get the water right. Housekeeping (or the lack there of) is horrible. We had the "do not disturb" light off and the cleaning sign on the door knob....after a full day of visiting Brugge, we came back to an un-made up room. No new towels, same filled trash cans. The rooms are quite small as well. Would I stay at this NH location again? Probably.

My wife and I have been to hotels in 35 countries and this hotel was one of the best hotels we have stayed at. The ambience and cleanliness of this hotel is excellent. But the most amazing experience I had was a personal one. I am competing in a yoga competition in the US, and needed to work out at the fitness studio. Laura, the front desk person, escorted me down to the fitness studio. They had nice cardio fitness equipment, but there was no yoga mat to work out on. I told Laura, it's OK. I will use my towel. I went to rest for a few hours, and then went to the fitness studio. When I arrived, to my surprise, it was a Technology Yoga mat laid out for me, that wasn't there before. obviously, Laura and her team had made a special effort to accommodate my needs to work out. I was truly taken back and pleasantly surprised by the extra effort. Laura and her team had made. It was a great start to an amazing hotel stay. I would recommend this hotel to anyone. It deserves more than five stars.

What exceptional customer service! My husband, 4 month old baby and I went to Brussels for the weekend, celebrating 2 year wedding anniversary. Arrived at NH Grand Sablon and were welcomed by Isabel and Florian. Super attentive and genuinely kind Isabel interacted with our baby and Florian made our check in process easy and fast. We immediately felt special and very happy to be here. The hotel is in a fantastic location. Just across the street from the Grand Sablon church, and lots of eateries and shops. Less than a 3 minute walk to the art museums and less than 10 minutes from the historic district. It's also close to the hip area where locals hang out and where we went to the flea market on Sunday. Location is better than staying right in the thick of things where it's impossible to escape the crowds. This is just far enough away from the hustle and bustle of tourists but close enough that it's ideal. Customer service was just stellar. From the check in staff to the waiters at breakfast. Everyone always had a smile and was there to help and make you feel welcomed. The room was incredible. Loved the shower, the bed, the view of the Sablon from the window. They had fantastic attention to detail. They knew we had a baby so there was a crib beautifully set up for us as well as a changing table and even a baby bath with an NH rubber ducky for our little one! We are so excited to go back to Brussels and stay at NH Grand Sablon every time. Really top notch quality and customer service. We can not recommend this hotel enough!!!!

Nice hotel. Friendly staff. We were here in August and it was about 80 outside and 75 in the rooms. No amount of fiddling with the thermostat could get the room cool. We changed rooms and had the same issue. Weak air conditioning. I had piss stained sheets and asked for a replacement. They sent me sheets with other stains. When the staff says five or ten minutes, it means when I get to it. Great location.

Clean, modern hotel in a great location. The neighborhood was very interesting with nice restaurants, bars, shops and close to everything. The staff was friendly and helpful with checkin very quick and easy. Our room was very spacious and comfortable. We did not eat in the hotel. We had breakfast at Jut nearbye on most days. When we went to our first room, it smelled of smoke and they came up immediately and brought us keys to a new room (I appreciate that they did not make us come to the lobby). Also, at the end of the trip the Nespresso machine in our room didn't work and they came right up and fixed it (water tank was loose). Again, appreciate the prompt and friendly service. I would definitely stay here again.

What a great hotel! This hotel is pure elegance in the lobby and the rooms itself have a very modern classy feel. The bathroom was very modern with a large standing rainfall style shower. The staff were very pleasant. Breakfast was good with champagne offered to create mimosas as well as a smoothie bar and various coffee drinks. I really could not be more pleased with my stay here. I will look out for NH hotels now when traveling because this hotel stay was so comfortable and great!

I came into the hotel looking to check the place out as it is centrally located and had nice reviews. My intention grab a coffee at the restaurant and or a beer at the bar and look about. But before all that could happen I needed the bathroom to wash my hands. I asked a nice fellow at the front desk where the bathroom was located and he went to his manger for permission. She refused it! I asked to speak to her boss and she promptly opened and closed a door saying he's not here.I've got to wonder if it is true. She then became abusive and yelled there are three bars around the corner use one of them! I had just picked up after my medical alert dog and my intention was to be a clean and also a nice person and not potentially transfer the dog's feces from my hands onto anything but having already explained that to the curt manager at the desk I then offered to shake her hand for being the quintessential rudest person I've encountered in all Belgium.. She of course refused. Were I to choose a place to stay in Brussels again this would NOT be it. I've met nicer less hostile people at a DMV office in the USA. For this person to be working customer service is a tragedy. Hotels are public spaces and therefore have public restrooms. Welcome to one of the rings of Hell where they insult you and treat you like trash for walking into the front door. There are much friendly and nicer places to stay in Belgium and I would recommend the park before spending a cent in this place...unless you enjoy being considered rubbish until you've paid their room fee then you may or may not be treated as well or worse. They'll already have your money. Just don't stay where the staff is rude. There are gorgeous places all over Brussels give this nasty place a deep pass