Hotel NH Collection Brussels Grand Sablon

OK, but disappointing for a four-star hotel The hotel itself is visually nice and clean, and the staff were polite. However, several issues significantly impacted my stay. The biggest problem is soundproofing. Walls are very thin, you can clearly hear neighbors, footsteps from rooms above, and noise echoing down the hallway and under the door. This made it difficult to rest. I was offered a late checkout, which I appreciated at first, but it ended up losing most of its value. I was woken up around noon because staff needed to check the minibar, which defeats the purpose of a delayed checkout and disrupted my sleep. Another disappointment was the lack of local awareness. When I arrived, I asked the front desk about services at the Church of Notre-Dame literally next door to the hotel. It was Christmas, yet the staff had no information about what was happening at the church. Given the location and the holiday, this was surprising. The location is okay, but not strong enough to offset the comfort and service gaps. Overall, acceptable, but below expectations for a four-star hotel.

The location of this hotel was perfect. Very quiet (apart from the bin lorry on a Monday morning!) and easy walking distance to the main square. We stayed in a junior suite which was huge! Lovely big bed and two toilets, which is always helpful when travelling as a family. The staff were incredibly friendly and the free sweets and afternoon treats were a beautiful touch. However, it was the breakfast that was the stand out experience of our stay. Amazing choice of fresh and cooked foods, and the pastries were delicious!

Excellent experience. The hotel is very clean, comfortable, and well located. The staff was always friendly and attentive, making our stay very pleasant. The rooms are comfortable, quiet, and well maintained, perfect for resting. We would definitely return and highly recommend it.

Great hotel. Easy location to walk most places. Very friendly staff. Comfortable rooms with clean bathrooms. ||Bonus was a free shoe shine on certain evenings. Fantastic job! My shoes were in terrible shape and Marcello made them look new again! It's not just a simple shine. He smoothed scuffs, used cream, and then polish. They're nourished and hydrated! Very friendly to talk with as well. Highly recommend you give him the opportunity to work on your shoes. Thank you, Marcello!||I stayed here for business but would come back and stay on vacation in a heartbeat.

This hotel came to the rescue for us when sadly our train from Amsterdam was cancelled. Charles on front desk was an absolute saviour, super professional and reassuring and he really went out of his way to help us. He is a great ambassador for NH. Haven’t stayed in one of these hotels before but will certainly be back. Many thanks Charles. Epic view out of the window also

Perfectly located right by the Grand Place. Amazing staff, super friendly, helpful and with great recommendations! Rooms were very spacious, with a Nespresso machine (with 6 (!) pods), nice double headed shower, closet and more! Their breakfast was just wow. The omelette stand, although hidden, is perfect! There is something for everybody! Loved it! Bonus points to having a “gift” when not having the room cleaned is very positive as well. Only downside were the pillows that for me, personally, were a bit too high.

Everything was very nice at the hotel. The breakfast was diverse, and I especially loved the fresh orange juice and the chocolate spread.||||Unfortunately, our first interaction with the male receptionist (possibly named Maximilian) was disappointing. When we arrived, we were informed that the room had not been paid, although we believed payment had already been made online. While we understand the confusion, his attitude felt irritated and unhelpful.||||After completing the payment, no information was provided about the room options, breakfast details, hotel facilities, or the QR code with useful information. We were simply given a room key. Upon entering the room, we discovered that the window faced a brick wall. We immediately requested a room change, and although this was eventually resolved and we were moved to a top-floor room, the overall experience at reception left a negative first impression.||||Fortunately, the rest of our stay was very pleasant. The room comfort, view, bathroom products, and especially the kindness and friendliness of the other staff members made up for the initial disappointment.||||Thank you, and we may consider returning to NH Collection Sablon in the future.

We had a wonderful stay at this hotel in December. The customer service was wonderful, rooms clean, airy and spacious. The breakfast was one of the best we have had! Thank you!

Great location - about a 10-15 minute walk from the Grand Place and main areas. The neighborhood is quiet and a nice break from the main tourist spots. Our room was comfortable and clean - my only critique is that the air conditioner was not good.

1) Sleeping on stone would have been more comfortable than the bed I had. 2) Wifi was a joke. 3) Heating was "all or nothing" and there was not in-room control for it. When heater came on, I literally had to open the window or be cooked. 4) As others have stated, there is basically no hot water. Nice lobby though...

NH Brussels Grand Sablon is in great location, close to train station, church and night market. The Hotel front and bell desk give excellent service. Jonathan was very friendly and gives great recommendations for bars and restaurants. The hotel rooms are kept neat and clean. I would highly recommend Brussels grand sablon.

I'm staying in Brussels at the NH collection Hotel. It is a weekend and there is no guest service. The staff at the desk had no info for a hop on hop off bus, restaurant directions etc. We asked for a change of money and got the wrong change. we stayed in a suite which was lovely but the staff needs to know more about there city. We just left Madrid at NH and was there many times before and it was great. This location not so great.

I'm torn. Would have given this NH Hotel a better rating but i'm weighing the cons more than the pros. Pros: This location is right in town. You can walk to the tourist attractions in a matter of minutes, the Brussels Central Train Station is a 10 minute easy walk, the FREE wifi is super fast, there are tons of restaurants right outside the hotel (to include Laduree French macaroons across the way..SCORE), and the bed is comfy! Cons: The hot water in the shower is a problem. It takes a very long time for your shower water to get hot. Once it gets hot, you need to adjust the shower and then it gets too cold again. You're fumbling with the shower knob for about 10 minutes just to get the water right. Housekeeping (or the lack there of) is horrible. We had the "do not disturb" light off and the cleaning sign on the door knob....after a full day of visiting Brugge, we came back to an un-made up room. No new towels, same filled trash cans. The rooms are quite small as well. Would I stay at this NH location again? Probably.

My wife and I have been to hotels in 35 countries and this hotel was one of the best hotels we have stayed at. The ambience and cleanliness of this hotel is excellent. But the most amazing experience I had was a personal one. I am competing in a yoga competition in the US, and needed to work out at the fitness studio. Laura, the front desk person, escorted me down to the fitness studio. They had nice cardio fitness equipment, but there was no yoga mat to work out on. I told Laura, it's OK. I will use my towel. I went to rest for a few hours, and then went to the fitness studio. When I arrived, to my surprise, it was a Technology Yoga mat laid out for me, that wasn't there before. obviously, Laura and her team had made a special effort to accommodate my needs to work out. I was truly taken back and pleasantly surprised by the extra effort. Laura and her team had made. It was a great start to an amazing hotel stay. I would recommend this hotel to anyone. It deserves more than five stars.

What exceptional customer service! My husband, 4 month old baby and I went to Brussels for the weekend, celebrating 2 year wedding anniversary. Arrived at NH Grand Sablon and were welcomed by Isabel and Florian. Super attentive and genuinely kind Isabel interacted with our baby and Florian made our check in process easy and fast. We immediately felt special and very happy to be here. The hotel is in a fantastic location. Just across the street from the Grand Sablon church, and lots of eateries and shops. Less than a 3 minute walk to the art museums and less than 10 minutes from the historic district. It's also close to the hip area where locals hang out and where we went to the flea market on Sunday. Location is better than staying right in the thick of things where it's impossible to escape the crowds. This is just far enough away from the hustle and bustle of tourists but close enough that it's ideal. Customer service was just stellar. From the check in staff to the waiters at breakfast. Everyone always had a smile and was there to help and make you feel welcomed. The room was incredible. Loved the shower, the bed, the view of the Sablon from the window. They had fantastic attention to detail. They knew we had a baby so there was a crib beautifully set up for us as well as a changing table and even a baby bath with an NH rubber ducky for our little one! We are so excited to go back to Brussels and stay at NH Grand Sablon every time. Really top notch quality and customer service. We can not recommend this hotel enough!!!!

Nice hotel. Friendly staff. We were here in August and it was about 80 outside and 75 in the rooms. No amount of fiddling with the thermostat could get the room cool. We changed rooms and had the same issue. Weak air conditioning. I had piss stained sheets and asked for a replacement. They sent me sheets with other stains. When the staff says five or ten minutes, it means when I get to it. Great location.

Clean, modern hotel in a great location. The neighborhood was very interesting with nice restaurants, bars, shops and close to everything. The staff was friendly and helpful with checkin very quick and easy. Our room was very spacious and comfortable. We did not eat in the hotel. We had breakfast at Jut nearbye on most days. When we went to our first room, it smelled of smoke and they came up immediately and brought us keys to a new room (I appreciate that they did not make us come to the lobby). Also, at the end of the trip the Nespresso machine in our room didn't work and they came right up and fixed it (water tank was loose). Again, appreciate the prompt and friendly service. I would definitely stay here again.

What a great hotel! This hotel is pure elegance in the lobby and the rooms itself have a very modern classy feel. The bathroom was very modern with a large standing rainfall style shower. The staff were very pleasant. Breakfast was good with champagne offered to create mimosas as well as a smoothie bar and various coffee drinks. I really could not be more pleased with my stay here. I will look out for NH hotels now when traveling because this hotel stay was so comfortable and great!

I came into the hotel looking to check the place out as it is centrally located and had nice reviews. My intention grab a coffee at the restaurant and or a beer at the bar and look about. But before all that could happen I needed the bathroom to wash my hands. I asked a nice fellow at the front desk where the bathroom was located and he went to his manger for permission. She refused it! I asked to speak to her boss and she promptly opened and closed a door saying he's not here.I've got to wonder if it is true. She then became abusive and yelled there are three bars around the corner use one of them! I had just picked up after my medical alert dog and my intention was to be a clean and also a nice person and not potentially transfer the dog's feces from my hands onto anything but having already explained that to the curt manager at the desk I then offered to shake her hand for being the quintessential rudest person I've encountered in all Belgium.. She of course refused. Were I to choose a place to stay in Brussels again this would NOT be it. I've met nicer less hostile people at a DMV office in the USA. For this person to be working customer service is a tragedy. Hotels are public spaces and therefore have public restrooms. Welcome to one of the rings of Hell where they insult you and treat you like trash for walking into the front door. There are much friendly and nicer places to stay in Belgium and I would recommend the park before spending a cent in this place...unless you enjoy being considered rubbish until you've paid their room fee then you may or may not be treated as well or worse. They'll already have your money. Just don't stay where the staff is rude. There are gorgeous places all over Brussels give this nasty place a deep pass