Miss N.
Google
¿ I want to share my recent experience at the hotel, which was quite disappointing for a 4-star establishment.
First, during breakfast, I noticed a cockroach in the toaster, which another guest killed right in front of me. I didn't mention it at the time as l've had positive experiences with NH in the past. Later, I discovered that I had left my Apple Watch behind. The staff didn't inform me about it until I tracked its location, at which point they had no choice but to admit they had it.
When I asked for assistance in retrieving my watch, the staff showed little willingness to help. They told me to find a delivery company myself. As I am not from Spain, I requested recommendations, and they provided me with two companies to arrange my own pickup and delivery.
I'm more than willing to pay for this service, but I am disappointed that a hotel of this caliber would not facilitate the arrangement.
Additionally, there was no water available at reception, despite there being a water station. When I asked for some, an older staff member was unhelpful and directed me to the restaurant to buy a bottle, which was not possible since I had my dog with me. Fortunately, a younger staff member who appeared to be in training kindly went and got some water for me.
Overall, I expected a higher level of service from a 4-star hotel.