Hotel NH Collection Cáceres Palacio de Oquendo

Great location to visit the historic centre. Around 6 min walk from the public parking. Loved the restaurant. They squeezed us in on a very busy day, as we were residents. Service and food were excellent. The Menú del día was expensive but worth it. We will definitely stay here again.

This hotel is well located and definitely a solid 4 star. The room was very comfortable and spacious, with a good distance between the bed and the doorway. I also appreciated the thoughtful touches like the coffee maker and snacks, which were perfect after my late afternoon arrival.The only drawback was the doors. While they look stylish with their decorative design, they aren’t soundproof, so you may hear some noise. Fortunately, the rooms are far enough apart that it wasn’t a major issue. Also I should have booked a room with a view as this hotel, like most hotels in Spain, gave me an inner courtyard view which is basically a window that faces a wall. Most importantly, the staff were exceptionally friendly and helpful, which made the stay even more enjoyable.

We had a very nice 2 night stay here. Friendly and helpful staff, Jose at the front desk. Comfortable bed in spacious room. Good shower. Nespresso machine and kettle in the room. Good breakfast buffet. Great location right in the centre at the edge of the old city walls. An outside terrace/ garden area would have been nice.

Located in the heart of the city easily accessible by foot to all the highlights. The hotel building is already very nice. Stayed in a triple room with three of us including a seven year old, and it was very spacious.

Great location near the heart of the old town. Beautiful building, spacious rooms, very comfortable. The restaurant is excellent 🙂 Thank you for a very relaxing shirt stay.

¿ I want to share my recent experience at the hotel, which was quite disappointing for a 4-star establishment. First, during breakfast, I noticed a cockroach in the toaster, which another guest killed right in front of me. I didn't mention it at the time as l've had positive experiences with NH in the past. Later, I discovered that I had left my Apple Watch behind. The staff didn't inform me about it until I tracked its location, at which point they had no choice but to admit they had it. When I asked for assistance in retrieving my watch, the staff showed little willingness to help. They told me to find a delivery company myself. As I am not from Spain, I requested recommendations, and they provided me with two companies to arrange my own pickup and delivery. I'm more than willing to pay for this service, but I am disappointed that a hotel of this caliber would not facilitate the arrangement. Additionally, there was no water available at reception, despite there being a water station. When I asked for some, an older staff member was unhelpful and directed me to the restaurant to buy a bottle, which was not possible since I had my dog with me. Fortunately, a younger staff member who appeared to be in training kindly went and got some water for me. Overall, I expected a higher level of service from a 4-star hotel.

The hotel staff were simply amazing and super helpful, they did more than they could. We arrived very late at night, around 11pm (one adult with two small kids) and the only man at reception brought all our luggage to the room and apologize for not been able to help me to bring the car to the parking as he was by himself at reception. As I had called to the general reservation number to ask if there was a parking in the hotel and they ensured me there was, but then when I arrived at the hotel, I was told I had to go 10min by car to leave my vehicle in a public parking. This was not right by the general reservation number people and in the hotel the man who was there couldn't help more, it was amazing

Centrally located in the Old Town this hotel offers guests comfortable rooms and bathrooms in a very pleasant atmosphere. The hotel is in an Old Palace making it an interesting stay. Breakfast is buffet style with a variety of options. One thing that the management has to pay attention is the a/c in the rooms which fails to properly cool the atmosphere making it quietly difficult to spend the night. I suggest they should have in stock a few fans to offer guests while the they upgrade the equipment. Worth mentioning is that all the employees did everything in their power to make our stay enjoyable.