Dr. Waleed A.
Google
recently stayed at the NH Collection Copenhagen, and I was honestly blown away by how impressive this hotel is. The cleanliness, the modern style, the calm atmosphere, and the overall sense of luxury exceeded my expectations. I highly recommend this hotel especially for Gulf and Saudi travelers — it feels comfortable, respectful, and very well managed.
During my stay, I extended my reservation and had to switch to another room. At that time, I had accidentally left behind my passport, my wife’s passport, and a valuable wallet. The staff handled the situation with extreme honesty and professionalism — everything was returned to me exactly as it was. This told me a lot about the integrity and reliability of the hotel team.
Another memorable moment was when I requested extra water bottles one evening and the staff member on duty refused, which made me upset. The next day, I was surprised with four extra bottles of water, a selection of cakes, fruit, sweets, and a handwritten apology letter delivered to my room. It was a beautiful gesture, and it genuinely changed my entire impression of the situation. Their professionalism and kindness really stood out.